1. Federal Acquisition Service U.S. General Services Administration Debbie Clark Director, CONNECTIONS Program Office CONNECTIONS – Telecom and Network Solutions

2. Federal Acquisition Service 2 ITS offers government access to the spectrum of IT products and services, and to strategic solutions that meet customer needs ITS “Great Government through Technology” Computer Systems & Hardware Software & Applications Satellite Services Internet Services Data Centers & Storage Communication Networks & Services Professional IT Services Cybersecurity SustainabilitySocioeconomic Wireless & Mobility IT Offerings Strategic Solutions 2

3. Federal Acquisition Service 3 ITS helps government execute its core mission by making IT acquisitions: Faster Cheaper Easier ITS delivers products and services through four main channels

4. Federal Acquisition Service 4 ITS Portfolio IT Schedule Programs ---------------------------------------------- Providing Federal, State, and Local customers with direct order and delivery of leading-edge, high-quality commercial information technology products, software and services Governmentwide Acquisition Contracts (GWACs) ------------------------------------- Fully competed Indefinite Delivery Indefinite Quantity (IDIQ) contracts enabling the purchase of a partial or total Information Technology (IT) services-based solutions worldwide Nationwide Network Services ----------------------------------------------- Flexible customer access worldwide to the full-suite of commercial telecommunications and networking solutions Integrated Technology Services (ITS) Delivering leading-edge information technology solutions to enable Great Government Through Technology Strategic Solutions ------------------------------------ Offering identity management solutions and strategic sourcing support satisfying Federal IT mandates including: HSPD-12 E-Authentication SmartBUY IPv6 4

5. Federal Acquisition Service 5 Value to the Customer Value: Share factors shaping technology requirements and choices Example: Need for information access and security increasing faster than skilled staff Value: Clarify scope and uses of CONNECTIONS contract Example: Most frequent comment from contract users: “I wish I had known about CONNECTIONS ease-of-use sooner”

6. Federal Acquisition Service 6 AGENDA 1. Industry Trends 2. Federal IT Spending Overview 3. Factors Shaping Federal Technology Requirements 4. How CONNECTIONS Meets Requirements 5. Key Factors Agencies Consider in a Procurement 6. Customer Success 7. How to Buy Questions

7. Federal Acquisition Service 7 1. INDUSTRY TRENDS U.S. telecommunications industry revenue decline of 5.5% in 2009 2008 Revenue of over $1 Trillion, an increase of 4.6% 2011-2012 Rebound of 14.4% expected Broadband revenue to grow - Continued growth $7.2 Billion Stimulus Package Enterprise Equipment - Continued growth Support Services of Enterprise Networks and CPE - Continued Growth Key Industry Drivers High volume data applications Wireless Service bundling Broadband and high speed services Carrier consolidation Multimedia applications Internet access Fiber deployment Video and Web conferencing

8. Federal Acquisition Service 8 2. FEDERAL IT SPENDING OVERVIEW Federal budget of $73 Billion for IT in FY09 10.4% increase Civilian 4.3% increase DOD CONNECTIONS can address a large portion of an agency’s IT purchases

9. Federal Acquisition Service 9 3. FACTORS SHAPING TECHNOLOGY REQUIREMENTS Federal IT Environment External and Internal Drivers Solutions in Support of Drivers

10. Federal Acquisition Service 10 Federal IT Environment Government interoperability (E-GOV) Gov’t to Citizen, Gov’t to Gov’t, Gov’t to Industry Increasing public access to the citizen Paperless environment Security Enterprise-wide focus Need for skilled staff Budget Acquisition directives (i.e. Performance Based)

11. Federal Acquisition Service 11 Executive Initiatives as a Driver E-Gov Federal Enterprise Architecture (FEA) Clinger-Cohen Government Paperwork Elimination Act (GPEA) President’s Management Agenda

12. Federal Acquisition Service 12 Organizational Needs as Drivers Enterprise Architecture Interoperability Consolidation Convergence Security Protecting the IT Infrastructure COOP / Disaster Recovery VPN / Remote Access Information Management Storage System Integration Accessibility to Information Business Intelligence

13. Federal Acquisition Service 13 Solutions that Support Drivers Enterprise Architecture Interoperability Network Infrastructure Assessments Redundancy / Reliability Centralization NOC / Call Centers Inventory Management Help Desk Staff, Network Engineers, Business Process Analysts Convergence VoIP Remote Access Cost Savings (using same platforms)

14. Federal Acquisition Service 14 Solutions that Support Drivers Security Protecting the IT Infrastructure Layers – Network, Physical, Application and Database Vulnerabilities Assessments Mitigation Strategies Intrusion Detection Firewall Implementation and Management COOP / Disaster Recovery Contingency Planning Redundancy (Alternate Access) VPN / Remote Access Network Assessments Secure Authentication and Encryption

15. Federal Acquisition Service 15 Solutions that Support Drivers Information Management Storage Data Warehousing - Archiving and Imaging Backups System Integration Data Consolidation Subject Matter Experts / Engineers Accessibility to information Portals / Intranets Servers, Firewalls, Routers, Load Balancing Business Intelligence Network Monitoring/ Management Verification/audit of Billing and Account Management

16. Federal Acquisition Service 16 An Excellent Match! GSA understands this dynamic, complex, ever- changing environment CONNECTIONS harnesses the full GSA value-add into a single contract

17. Federal Acquisition Service 17 4. HOW C ONNECTIONS MEETS REQUIREMENTS Overview Features Examples Partners

18. Federal Acquisition Service 18 C ONNECTIONS Overview National Telecommunications Infrastructure (awarded Jan 2003) Multiple Award ID/IQ 8yrs (3 base years and five 1-year options) Full and Open Competition Delivery / Task Order Model Fair Opportunity Firm Fixed Ceiling Price Supports Performance Based Contracting Approach 3 Categories (Equipment, Services and Solutions)

19. Federal Acquisition Service 19 The “Big” Picture

20. Federal Acquisition Service 20 How to Decide Among Categories Category 1 - Equipment & Services Contractor provides the hardware you specify Category 2 - Support Services Contractor provides supporting resources you need to accomplish a task Category 3 - Solutions Contractor implements a specific solution after you describe a general requirement

21. Federal Acquisition Service 21 Category 3 Statement of Objectives (SOO) Results desired Performance Based Solutions Typical Features of Categories Category 2 Statement of Work (SOW) Hours, fixed or T&M Level of effort E-business Professional Technical Support Services: No equipment CLINs Category 1 Bill of Materials Specifications Maintenance Installation Testing Operations Training Equipment with associated support services

22. Federal Acquisition Service 22 Skill Sets Examples Consultants Engineers Analysts Developers Technicians Specialists

23. Federal Acquisition Service 23 Examples of Support Services Inventory Management Acquisition Management Configuration Management Billing & Account Management Help Desk Operations Network Management Maintenance Installation and Testing Customer Service Disaster Recovery Network Security Assessment

24. Federal Acquisition Service 24 C ONNECTIONS – A Networx Transition Tool CONNECTIONS can enhance your Networx transition planning effort CONNECTIONS can provide: Equipment: additional end user modems, phones, PBXs, switches, firewalls, servers, routers, intrusion detection Manpower: transition management, support personnel, qualified technicians Solutions: transition planning-execution- documentation-design of integrated contractor services

25. Federal Acquisition Service 25 CONNECTIONS - Potential Transition Functions Pre-Planning Inventory validation, technology analysis Strategy Organizational scheduling and communications Architecture alternatives Transition planning – orders and disconnects Transition Coordination Site surveys, cutovers, reporting, billing verification

26. Federal Acquisition Service 26 C ONNECTIONS as an Integrator CONNECTIONS can be used as an Integrator to: Coordinate with access, transport, and equipment vendors Monitor end to end performance Time to repair, downtime, meeting service levels Supply agency with real-time insight into measures Coordinate trouble handling/definition Look for trends in performance Act as single POC with all involved contractors Propose procedures to address problems Report / Recommend / Develop business cases / Return on Investment (ROI) analysis Might use Networx for IXC, MAA for local access/transport, Schedule 70 for equipment (or other combinations)

27. Federal Acquisition Service 27 C ONNECTIONS Prime Contractors C ONNECTIONS contractors can add sub-contractors at any time Please see http://www.gsa.gov/connections for contractor contact information

28. Federal Acquisition Service 28 5. HOW AGENCIES MAKE BUYING DECISIONS Timeframe to Procure Can you get what you want when you want it? Price (Best Value) Can you get quality at a competitive price? Reliability & Credibility of Contractors Will you have access to best performing contractors? Source: GSA FAS Blueprint Survey

29. Federal Acquisition Service 29 6. CUSTOMER SUCCESSES Top Customers Successful Projects

30. Federal Acquisition Service 30 Top Customers in Last Year 1. State Department 2. Army 3. Veteran Affairs 4. General Services Administration 5. Air Force 6. Navy 7. Social Security Administration 8. Agriculture 9. Justice 10. Homeland Security 11. Transportation 12. DOD 13. Federal Trade Commission 14. Treasury 15. Health and Human Services

31. Federal Acquisition Service 31 Customers Win with C ONNECTIONS State Department Operate, manage, maintain existing domestic Enterprise Telecommunications network Umbrella task order

32. Federal Acquisition Service 32 Customers Win with C ONNECTIONS General Services Administration Maintenance & support of 26 PBX switches throughout Region 9 (California, Nevada, Arizona, Hawaii, Pacific territories) Approximately 62% cost savings over 5 years Task was issued, awarded and implemented in approx. 3 months

33. Federal Acquisition Service 33 Customers Win with C ONNECTIONS Federal Trade Commission Awarded a 5 year CONNECTIONS task order CONNECTIONS Category 2 award Manage a centralized service call center, supporting several locations Provide on-site end user support to several locations

34. Federal Acquisition Service 34 7. HOW TO BUY FROM C ONNECTIONS Procurement Process Hot Topics CONNECTIONS & Performance Based Contracting CONNECTIONS & “Other Direct Costs” Tools and Resources

35. Federal Acquisition Service 35 C ONNECTIONS Procurement Process Designated Agency Official (DAO) Ordering Options Self-service Assisted-service Gather requirements Develop Delivery Order / Task Order Request (BOM, SOW or SOO) & other required acquisition documents Ensure “Fair Opportunity” throughout the process Negotiate as needed Issue order Manage delivery

36. Federal Acquisition Service 36 Performance Based Contracting Standards of performance (indicators): Indicators by which a contractor’s performance is measured Service Level Agreements (SLAs): Baseline indicator levels used to evaluate quality of service Incentive arrangements: Incentives are offered based on whether the contractor’s delivery is meeting the SLAs Intended to ensure that required performance quality measures are achieved and that total payment is related to the degree that services performed meet contract Standards. Note: Refer to Section 37.6 of the FAR for a more detailed description of Performance Based Contracting.

37. Federal Acquisition Service 37 Other Direct Costs and C ONNECTIONS Under the CONNECTIONS contract ODCs were anticipated and are allowable. Information on proper use of ODCs is discussed in Section H.30 of the contracts. General Information: On individual task and delivery orders, ODCs need to be priced on an individual item basis and labeled appropriately ODCs will be governed by the same terms and conditions of the contract as CONNECTIONS CLIN items Maximum allowable amounts will be established by task order as outlined by the DAO

38. Federal Acquisition Service 38 Other Direct Costs and Section H.30 The Designated Agency Official (DAO) will establish the maximum allowable amounts of ODCs in accordance with the following limitations: Category 1 orders - $ 10 million Category 2 orders - $ 15 million Category 3 orders - $ 30 million Note: ODCs in excess of these amounts will be referred to the GSA PCO for review and approval. The DAO determines that the prices for such items are fair and reasonable. ODCs must be within the scope of the applicable contract category.

39. Federal Acquisition Service 39 Web Tools CONNECTIONS CLIN Checker Verify pricing Advanced version CONNECTIONS Management Reporting System (CMRS) Contractor reports awards Provide feedback on accuracy Deliverable status

40. Federal Acquisition Service 40 C ONNECTIONS One-Stop-Shop Website Key Information on Portal FAS Points of Contact Industry Partner Points of Contact CONNECTIONS Contract Roles and Responsibilities Fair Opportunity Guideline Statement of Work (SOW) Examples Contractor E-mail Addresses for Orders Gateway to CONNECTIONS Management Reporting System: www.gsa.gov/connections

41. Federal Acquisition Service 41 C ONNECTIONS Summary Telecommunications infrastructure contract High degree of flexibility and customer choice No project too big or too small Equipment, Services and Solutions driven 14 prime contractors and their subs GSA value add with assisted service Task Order driven - enhances competitive process Dovetails well with GSA transport contracts www.gsa.gov/connections

42. Federal Acquisition Service 42 The Future - C ONNECTIONS II GSA has initiated a follow-on acquisition known as C ONNECTIONS II. C ONNECTIONS II will maintain the spirit of the original contract and ensure continued client support. C ONNECTIONS II’s Objective: Select highly qualified communications and net-centric contractors to support campus and enterprise-wide solutions. C ONNECTIONS II will provide: Transition Planning and Integration services Infrastructure Installation and Implementation Products and Labor Ability to leverage pre-awarded, fully competed government network transport and access service contracts

43. Federal Acquisition Service 43 C ONNECTIONS II Scope Multiple award contracts to provide connectivity from the user’s desktop to the point of interconnection of the customer’s network service providers. Increased focus on capability of providing enterprise-wide solutions. Includes all labor, products and solutions necessary to support the integration of telecommunications, networking and network-centric applications at the LAN, building, campus, and enterprise level. Network services, including services that provide transport and access to and between customer sites, are OUT OF SCOPE. The C ONNECTIONS II acquisition will be international in scope – BUT – nationwide service delivery is minimal requirement for contract award.

44. Federal Acquisition Service 44 C ONNECTIONS II Acquisition CNX II will be a multiple award, Indefinite Delivery - Indefinite Quantity (IDIQ) contract procured as a FAR 15 acquisition. Ten year period of performance: Base period of four (4) years; Six (6) one year options. Geographic scope is GLOBAL – however minimum award eligibility requires vendor to deliver services nationwide. Contract ceiling: $10 Billion

45. Federal Acquisition Service 45 C ONNECTIONS II – A Better Vehicle Provides enterprise-wide integration capability from EXPERIENCED telecom vendors Provide solutions which are combinations of any or all of the four Solution Focus Areas Geographic scope is GLOBAL Task Order Flexibility – ability of vendors to propose “unpriced CLINs” in task orders – reduces/eliminates base contract modifications Equipment provided under the contract can meet Supply Chain Risk Management practices Davis-Bacon & Service Contracting Act language incorporated Task Orders placed BEFORE expiration of Basic Contract may extend up to 60 months after the expiration of the Basic Contract Complementary to Networx Task Orders can be fixed price and/or T&M Access to Secret, Top Secret & TS/SCI cleared personnel Customer choice of Direct Order or using GSA Assisted Acquisition

46. Federal Acquisition Service 46 C ONNECTIONS II Targets Draft RFP released March 2010 Final RFP expected June 2010 Award planned for winter 2010/2011 www.gsa.gov/connectionsii

47. Federal Acquisition Service 47 QUESTIONS? For more information regarding this presentation: Please Contact CONNECTIONS Program Office www.gsa.gov/connections 877-387-2001