1. Susan Bock Solutions 2007 Communication What is Communication? Communication Styles Communication Spectrum

2. Susan Bock Solutions 2007 Components of Communication Communication The exchange of thoughts, messages or information by speech, signals, writing or behaviors Hearing The physical ability to accept and transmit sound waves from the eardrum to the brain Listening The ability to put meaning to the transmission Understanding The ability to integrate the meaning of the message

3. Susan Bock Solutions 2007 What is communication? Why do we engage in communication? What do we communicate ? How do we communicate ?

4. Susan Bock Solutions 2007 Why do we communicate? Information Relation Persuasion Action

5. Susan Bock Solutions 2007 What do we communicate? Opinions Beliefs/Values/Convictions Knowledge Feelings Perspective

6. Susan Bock Solutions 2007 Methods of communication Written format Letters, email, notes, newspaper, journals, magazines Verbal Face to face, phone/voice mail Expressions and gestures

7. Susan Bock Solutions 2007 Communication What is Communication? Communication Styles Communication Spectrum

8. Susan Bock Solutions 2007 Self Assessment Communicating well is the key to success.

9. Susan Bock Solutions 2007 Communication Styles Body Language Speaking Style Expectations Focus

10. Susan Bock Solutions 2007 BODY LANGUAGE Kinesics Gestures Facial Expressions Movement Sitting Body Angles Posture Energy and Enthusiasm Breathing Eye Contact

11. Susan Bock Solutions 2007 Expressions and Gestures

12. Susan Bock Solutions 2007 Communication Styles Body Language Speaking Style Expectations Focus

13. Susan Bock Solutions 2007 VOICE QUALITY Vocal Paralanguage Pitch Speed Tone Accent Inflection Enunciation Pronunciation Volume Grammar and Vocabulary Indications with the Listener Emotional Sate Energy and Enthusiasm

14. Susan Bock Solutions 2007 Communication Styles 3 second or 10 second

15. Susan Bock Solutions 2007 Communication Styles Body Language Speaking Style Expectations Focus

16. Susan Bock Solutions 2007 The Unspoken Thoughts

17. Susan Bock Solutions 2007 Communication Styles Body Language Speaking Style Expectations Focus

18. Susan Bock Solutions 2007 Communication Roles Speaker Listener Observer

19. Susan Bock Solutions 2007 Competition for Focus Numerous studies have validated: 7% is the actual words 38% is voice 55% is body Average person’s speech/dialogue pattern is 120-145 words per minute. On average, we comprehend 165 words per minute The average brain “thinks” at 1,200 word per minute Average person understands approximately 200,000 words On average we use less than 2,000 words

20. Susan Bock Solutions 2007 Listening is Affected by Selective Attention – what we decide to focus on Selective interpretation – our meaning or spin on what's being said Selective Retention – determining what I should retain - WIIFM

21. Susan Bock Solutions 2007 Does it look like this?

22. Susan Bock Solutions 2007 Or this?

23. Susan Bock Solutions 2007 Or this?

24. Susan Bock Solutions 2007 Communication What is Communication? Communication Styles Communication Spectrum

25. Susan Bock Solutions 2007 Communication Spectrum

26. Susan Bock Solutions 2007 Communication Spectrum

27. Susan Bock Solutions 2007 Communication Spectrum

28. Susan Bock Solutions 2007 Communication Spectrum

29. Susan Bock Solutions 2007 Communication Spectrum

30. Susan Bock Solutions 2007 Group Exercise Prevailing forces Countervailing forces

31. Susan Bock Solutions 2007 Communicating is ongoing We cannot NOT communicate Whenever contact is made, communication occurs Meanings are in people, not in words Meanings cannot be transferred from one mind to another…only words can be transferred All communications are received…70% - 90% are screened out or changed by the receiver

32. Susan Bock Solutions 2007 Survey says…. Requested input on 6/15 from 22 people Due date “by 6/30” By 6/30, received 3 responses (13%) On 6/30, received 6 responses (27%) After due date, received 4 more (18%) Total received 58%

33. Susan Bock Solutions 2007 Action Is this a typical response for you? How could the results have been improved? If you were the sender of this group message, what additional steps, if any, would you have taken?