3. Online Services Use the internet Provide information or interaction

4. Services Communication Real-Time information Commerce Government Education Entertainment Downloads Business

5. Communication Email Instant Messaging News groups Social networking Online conferencing Blogs

6. eMail 1. You type an email to your friend. 2. You send it to your ISP’s server 3. Your ISP sends it to his ISP 4. It waits on his ISP’s server until… 5. He connects and downloads his emails

7. Instant Messaging Kathy: Hi John: Hi Kathy: You revising? Kathy: No, I’m IMing U lol John: Of course! U?

8. Newsgroups Groups can be about any subject Posting – send an email to the group If you join you can read all the messages Quite ‘old-fashioned’ Often full of spam

9. Social Networking You are given a ‘space’ to customise and share with friends

10. Online conferencing People can join virtual rooms Share documents Communicate (visual, text, audio)

11. Blogs An online record Can be one person or an organisation Success is measured by number of followers (famous people or experts get the most!) Can be whole articles, or small updates

12. Real-Time Information

13. Commerce Selling goods and services over the internet Banking Insurance Auctions Supermarkets

14. Government National and local

15. Education Online learning (myMaths, Bitesize) Schools (VLE – virtual learning environment) Online tutorials

16. Entertainment Gaming Music TV Films Streaming Vs Downloading

17. Downloads Music Films eBooks Software Upgrades

18. Business Conferencing Collaborative working Business networks