1. TalkTalk network security overview 14 th April 2011

2. Summary Free for TalkTalk customers Nothing to install or keep up to date Does not slow your computer or the internet down Protects all computers and devices in home Default is off; optional for customer to turn on Customers can control which categories of sites to block (i.e. personalised profile for the home) Control of profile is done via web (so can be away from home) Very quick and easy to setup and manage 2

3. TalkTalk Network Security 3 Traditional online protection Online protection with network security Online security software installed on individual computers The broadband feed for your home filters out the bad stuff in the web and protects all the devices in your home. No software installation required

4. TalkTalk Safety and Security Desktop protection £1.99 Network Security Free for Plus customers Free for all TalkTalk customers Email virus scanning 4 Magic Desktop

5. Categorisation Parents can chose which categories to block - easy to set up and default is off 5 Dating Drugs, alcohol and tobacco File sharing Gambling Games Pornography Social networking Suicide and self harm Weapons and violence Dating Drugs, alcohol and tobacco File sharing Gambling Games Pornography Social networking Suicide and self harm Weapons and violence

6. Benefits of network level parental controls Works across all computers, smart phones and other devices in the home Nothing to install Constantly updated by TalkTalk so nothing to update No complicated profiles to set up; just tick the boxes and you’re done Works by categorising whole websites rather than filtering ‘banned words’ Feedback loop Does not slow your computer down 6 xProvides one profile for the whole home xDoes not limit total hours online for children or when they can use the computer xDoes not work outside the home Addressed in TalkTalk’s Desktop protection

7. Malware protection Websites are now the biggest source of malware – above file sharing and email – and this is growing. It also affects genuine websites who may host or link to malicious content or have been hacked. Benefits: Works across all computers, smart phones and other devices in the home Nothing to install Constantly updated by TalkTalk so nothing to update Does not slow your computer down xOnly protects against website threats xPrevention not cure xDoes not protect outside the home 7 Addressed in TalkTalk’s Desktop protection

8. Super Safe Boost – Desktop protection Traditional software based solution – can be used in conjunction with network level and addresses the advanced needs, providing total protection. Key differentiations from network protection: Protects all security threats Prevention and cure Protection outside of the home Multiple profiles for parental controls Limits total hours online for children and when they can use the computer xLimited to 3 computers xAll software solutions can slow down older computers xOnly protects computers its loaded onto x10+ min set up xNeed to set up other solutions for different devices i.e. smart phones, games consoles 8