1. Senior Management Review
MICKs Website Development
Process Innovation & Excellence (PIE)
Madhumita Samanta
Review Period: Apr June 2015
<< >> Client Visit (22nd March 2011)

2. Table of Contents Project Highlights KPI / Metrics
Causal Analysis & Resolution
Risk Management
Open Issues / Concerns
Process Compliance
Improvement Initiatives
Customer Complaints
Financial / Contractual Summary
Best Practices & Lessons learned
Others

3. Project Highlights Project Brief:
The website we will be developing is having pages as Home, About us, How It Works, Success Stories, Plan & Pricing, Contact Us, Blog. This website will also have an NEWSLETTER section. Privacy Policy, Terms and Conditions. Sign Up, Login Buttons.
The website is for information and promotion of Online Services provided and targeted to Patients, Dietitians, Physicians and Employers. Supporting information for these target groups will be provided and included in the website..
The website will be a responsive website as well and there will be login/sign up section. When an user will click for login/sign up button then they will be taking to the PORTAL website. The login and registration will be through that PORTAL website and the login or sign up details will be stored in that PORTAL website’s database.
The website’s design will be lookingbe similar style and design full page like the reference site:- lf=Static&linkOrigin=&linkId=hd.mainnav.mywebsite
All the text text contents and the graphics images will be provided by the client and we will only use those texts and images/pictures in this website.
We will first create the HOMEPAGE design of this website and after getting confirmation on the HOMEPGAE we will create the inner pages of the website. After getting the confirmation of the designs we will move ahead for the development of the website. We will be developing this website in our development server and send you a link from our development server so that you can check the update.
We will develop the site in WordPress and you can change or manage the site by yourself
You will set up Admin Panel and provide appropriate training
Once, all will be completed and you are satisfied, we will upload the website in your live server.

4. Project Highlights
Project Scope : This website will be building using wordpress. We have used the following technologies in this project: 1.Photoshop(CS-6) 2.Dreamweaver Firefox or lesser 4.Chrome 5.XAMPP Apache/2.4.7 (Win32) OpenSSL/1.0.1e 7.Filezilla 3.7.3

5. KPI Metrics
Summarize the project’s performance against the key performance indicators (viz. SLA Compliance%, TAT, Effort Variance, Schedule Variance etc). You may refer the metrics sheet for detailed information and may provide trend charts, graphs etc
Key Performance Indicators
Goal
Actual
Corrective actions taken
Preventive actions taken
Effort Variance
+-10 %
2.03%
Yes
Periodic review of metrics to identify variance and take actions at early stage
Schedule Variance
+-10 0%
yes
Defect Density
+-1
0.01

6. Causal Analysis & Resolution
Summarize the top root causes contributing 80% of the defects / problems in the table below. You may refer to the metrics and/or CAR report for the details
Review Defect Count 13
Test Defect Count 1
More defects were due to Non adherence of standards and requirements
Root Cause
Corrective Action(s)
Preventive Action(s)
Do not have any query resolution log to track the queries and solution
Connect with client to understand his requirements and maintain a query log
Team should regularly follow up with client
Client donot resolve queries on time
Follow up with client to resolve queries
Resource not trained on new technology wordpress
On Job training, Use internet to learn wordpress
Identify trainings need for resources
No trained resource in Designing web application
Train resources on Designing web application

7. Risk Management Risk Description Mitigation Plan Contingency Plan
Summarize the critical risks along with their mitigation & contingency plans here. For details, you may refer the Risk Assessment Tool or risk log
Risk Description
Mitigation Plan
Contingency Plan
Poorly defined requirements leaves a lot of ambiguity
Establish a coordination strategy for resolving issues
SRS to be properly documented as per defined standards
Possibilities of schedule variance
Schedule variances are more due to change in priority of deliverables and of uncertain requirements. Involve clients in reestimation of schedule.
None
Possibilities of effort variance
After each module reestimate / realign the effort estimation.
High dependency on some team members in meeting the delivery time
Proper guidelines should be followed for choosing the team members and some backup members to be considered by the SM and PM.
Effective communication and fast knowledge transfer mechanisms can be adopted.
Risk to complete project on time because of change in requirements at later stage
Discuss the cause of delay with client and ask to extend the timelines
Monitor the metrics regularly and intimate client well in advance of issues
Client unavailability to resolve issues on time
Client need to specify his absence,early
Needed to interact with Client,other wise time may increase
Skill gaps: unavailability of resources with specific skill-sets
Train the testers on how to write test cases and cover most of the scenarios
Recruit experienced testers

8. CHECK the Issue Log HONCHO_MICKs_IssueLog_V1.0.xls
Open Issues / Concerns
Summarize the open issues / concerns related to all areas of the project which require Senior Management’s attention here. For details, you may refer the Project’s Issue Log
Issue/ Concern
details
Open date
Assigned to
Responsibility
Escalated to
Escalation date
Remarks
CHECK the Issue Log
HONCHO_MICKs_IssueLog_V1.0.xls

9. No. of NC's (Non compliance Check points )
Process Compliance
Process compliance should highlight information related to Audits, Non –compliances, Facilitation, Focused reviews etc for
Internal Audit
No. of NC's (Non compliance Check points )
No. of Compliance Checkpoints
Quality Compliance %
Analysis (Top 3 Areas)
Recommended Action
Remarks
First Internal Audit 2 76
97.44%
Processes not followed
Refer Processes of QMS and implement it as per guideline
Done
Second Internal Audit 1
100
99.01%
Data point is within the limit

10. Improvement Initiatives
Summarize improvement initiatives in the project – implementing Best Practices and benefits realized #
Description of Process improvement effected/suggested
Status
Benefits Realized 1
Requirements should be documented in a standard SRS template
Done
Yes 2
Document structure repository helps locating artifacts easily hence the same can be used as no tool is used for configuration management 3
Use separate review tracker and defect log to easily distinguish the review comments and testing defects 4
Evaluating skills through the skill matrix helps in identifying the skill gaps & plan sufficiently trainings for members

11. Customer Satisfaction Score and Complaints
Last CSAT Ratng
Date Received
Appreciations / Improvement Areas
Corrective & Preventive actions #
Description of the complaint
Date sent
Sender
Actions Taken
Project is in progress

12. Financial / Contractual Summary
1. Inner Page Design : $55 2. Home Page Design : $50

13. Best Practices & Lessons Learned
This slide should list the best practices and lessons learned in the project. Identify the best practices that were used in the project which is done in addition to the normal processes as recommended by QMS, For e.g. new tools, prediction for resource capacity (FTE), new checklists, or guidelines, new/modified process which brought significant improvements, new SDLC etc. Learning could be related to Technical, Business Process and Management, Problems Encountered
Best Practices
Maintain proper document.
Applying appropriate comment on code.
Lessons learned
Requirements should be documented in a standard SRS template
Document structure repository helps locating artifacts easily hence the same can be used as no tool is used for configuration management
Use separate review tracker and defect log to easily distinguish the review comments and testing defects
Evaluating skills through the skill matrix helps in identifying the skill gaps & plan sufficiently trainings for members

14. Others
In this slide, mention any additional support needed from Management –Configuration Management, Process Definition, Training, etc.

15. Thank You