1. BSBWOR501B QUEENSLAND INTERNATIONAL BUSINESS ACADEMY

2. 1. Establish personal work goals 2. Set and meet own work priorities 3. Develop and maintain professional competence

3. 2.1 Take initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals and objectives

5.  Success can be gained by being a “yes” person  There is a point when saying “yes” to everything includes:  responsibilities that clash with each other  too large a workload  added pressure to your own family and personal commitments

6.  The solution to being successful in a corporate career, is learning how to manage your responsibilities, and learning how to say “no” at work, without your employers and co- workers considering that you are lazy or uncommitted

7.  The secret is not what you say, but how you say it.  This includes your commitment to the conversation at hand, your use of body language, tone of voice, and your dedication to achieving a win-win situation.

8.  Listen attentively  Avoid e-mails  Offer an alternative solution  Announce that you are busy ahead of time

9. 2.2 Use technology efficiently and effectively to manage work priorities and commitments

10.  Computerised systems  Pc’s  Laptops  networks  storage devices  External networks

11.  Software  Databases  Project management tools  Word processing  Spreadsheets  Mobile applications  Financial packages  Web applications

12.  Electronic Diaries  Mobile and PC based scheduling applications  Microsoft office  Entourage  iCal  mobile Me

13.  Personal digital assistants (PDAs)  iPads  iPods (touch)  Tablets  3G /4G  Smart phones

14.  Telecommunications  Apple iPhone  Blackberrry  Android phones  Communication systems

15.  File sharing  Cloud  Dropbox  Filesafe

16. 2.3 Maintain appropriate work-life balance, and ensure stress is effectively managed and health is attended to

20.  When life is busy, or all your energy is focused on a special project, it's all too easy to find yourself "off balance", not paying enough attention to important areas of your life.  While you need to have drive and focus if you're going to get things done, taking this too far can lead to frustration and intense stress

21. Commonly used by professional life coaches, the ‘Wheel of Life’ helps you consider each area of your life in turn and assess what's off balance. And so, it helps you identify areas that need more attention.

22.  Technology– remote access to email, Skype, smart phones and easy access to the Internet via our mobiles has given us the ability to be more flexible with how and where we work, be more organised and have a better work- life balance.

23.  The reality is technology has made us:  More accessible to our employers  More accessible to our customers or clients  More susceptible to increased pressure for work commitment and performance outside of the work place  More susceptible to working longer hours  More susceptible to giving up our personal time

24.  Know what is important to you  Make your health a priority  Work smarter not harder – get organised  Disconnect - Switch off your phone, leave your emails alone, make time for you  Get a life – do things that interest you, socialise, spend time with family, take your holidays  Learn to say no

26.  stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize.” Richard S Lazarus

27.  Stressors are the things that trigger a stress response in the individual  Each individual responds differently to stressors  Stressors can affect individuals differently at different levels of intensity and exposure

28.  Sometimes the pressures and demands that may cause stress can be positive in their effect  deadlines are used to motivate people who seem bored or unmotivated  Positive stress is referred to as Eustress

29.  Eustress positively affects our activities, it is a type of short-term stress that increases our primary strength.  Eustress is affecting us at times of creativity, physical activity or excitement and acts as a support for our motivation and inspiration.  This positive stress helps individual in increased motivation and inspiration to finish certain project or creative thinking when completing a task.

31. Performance Pressure Low High Area of best performance High stress anxiety and unhappiness Optimum stress Low pressure boredom

32.  There are many proven skills that we can use to manage stress.  These help us to remain calm and effective in high pressure situations, and help us avoid the problems of long term stress

33.  Keep a stress diary  Conduct a job analysis and performance planning  Use physical techniques  Develop coping techniques (actions and emotions)  Understand and develop your emotional intelligence (EI - EQ)  Use rational positive thinking  Use Imagery techniques

34.  S – Sleep well.  P – Plan every day.  A – Anticipate less.  R – Relax.  K – Keep Anger under control.  L – Laugh.  E – Eat Well and Exercise.