1. Importance of Communication Skills Prof.(Dr.) Madhulika Jha AMITY University AMITY University

2. Session Objectives By the end of the session, you will be able to:  Understand what Communication is and how it works  Describe reasons that communication fails  List and discuss strategies to enhance communication

4. COMMUNICATION Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your DESTINY.

5. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language

6. Components of Communication  Listening  Speaking  Reading  Writing

9. What causes distortion or the barriers to Communications? Perceptions Perceptions Language Language Semantics Semantics Personal Interests Personal Interests Emotions Emotions Environment – noise Environment – noise Preconceived notions/expectations Preconceived notions/expectations Wordiness Wordiness Attention span Attention span Physical hearing problem Physical hearing problem Speed of thought Speed of thought

10. Miscommunication is probably the biggest single cause of business foul-ups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet your expectations. What went wrong and how can you prevent it from happening again?

11. The Goals of Communications : To change behavior To get action To ensure understanding To persuade To get and give Information

12. DANGERS OF MISCOMMUNICATION - - An important cause of business foul-ups - - The other person/client did not understand what you thought was clear and accurate - - The work product does not meet your expectations - - Where did it go wrong? - - How can you prevent it from happening again?

13. BODY LANGUAGE Kinesics-Body Movement Kinesics-Body Movement Oculesics-Eye Contact Oculesics-Eye Contact Hepatics-Smell Hepatics-Smell Proxemics-Proximity Proxemics-Proximity Chronemics-Time Management Chronemics-Time Management Artifacts-Dress & Attire Artifacts-Dress & Attire

14. Eye Contact Eye Contact Facial expressions Facial expressions Emoticons Emoticons Gesture Gesture Posture Posture Touch Touch

15. Have something to say and say it as clearly as you can, that is the only secret of style. - Matthew Arnold

16. Speak properly, and in as few words as you can but always plainly. For the end of speech is not ostentation, but to be understood. - William Penn Speak properly, and in as few words as you can but always plainly. For the end of speech is not ostentation, but to be understood. - William Penn

17. ‘A smart communication can enkindle even a lazy mind’ just as the ‘apparel oft proclaims the man’

18. Thank you Prof. (Dr) Madhulika Jha Director Amity Institute of English & Business Communication Amity University Sec 125 Noida Campus E-mail: madhulikaj@amity.edu madhulikaj@amity.edu Ph #: 0120-4392192