1. Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati University of Warsaw

2. is biggest university in Poland – 65.000 students is one of two best universities in Poland it is situated in the Center of the Capital of Poland it is state institution number of students increased in the last 15 years 3 times

3. Mediation Center (2006) Trainings for students, academic and administrative emloyees since 2006 Promotion of ADR : e.g.International Mediation Day UW, Conference on Academic Disputes Creation of the Ombuds Office (2011)

4. Confidentiality Independence Neutrality Impartiality Informality

5. Promotes of the high standards in ADR Helps in conflict resolution Supports individuals & institutions in solving problems connected to activities of the University Identify sources of conflicts at the University Informs & recommends to the President necessary improvements of the system

6. Where to start ? Overcoming the mental barriers of approach to conflicts (administration) Choosing an appropriate model of ombudsperson Selection of types of cases Time and resources limitation Overcoming formal and administrative barriers