1. THE PULSE – WHANGAREI YOUTH ONE STOP SHOP
A collaboration of government and community based services, co-located under one roof.
Whangarei Youth One Stop Shop Charitable Trust Inc.

2. Whangarei Youth One Stop Shop Charitable Trust Inc.

3. Whangarei Youth One Stop Shop Charitable Trust Inc.

4. Whangarei Youth One Stop Shop Charitable Trust Inc.
Te Hotu Manawa
MISSION –
To connect young people to opportunities that will radically impact their lives.
PURPOSE –
To lead youth focused solutions through strong partnerships with youth, community and government to inspire people to build vibrant communities for their future.
Whangarei Youth One Stop Shop Charitable Trust Inc.

5. Whangarei Youth One Stop Shop Charitable Trust Inc.
THE PULSE SITE
Whangarei Youth One Stop Shop Charitable Trust Inc.

6. ORGANISATIONS THAT ARE BASED AND/OR DELIVER ON SITE
Community Agencies
Te Ora Hou Northland
Family Works - Northern
Anglican Care & Counselling
He Kaakano Early Childcare Centre
He Mataariki Teen Parent School
Howden Counseling Services
Sport Northland
Play Group
Barnardos HIPPY (Home Interaction Program for Parents and Youngsters)
St Johns
Youth Coach Services
Tautoko-Teina Youth Mentoring
Government
Agencies
Work & Income
Northland Health
NZ Police
Ministry of Education
Manaia PHO
Strengthening Families
Child, Youth & Family
Whangarei Youth One Stop Shop Charitable Trust Inc.

7. Whangarei Youth One Stop Shop Charitable Trust Inc.

8. SERVICES offered through multiple organizations
Camps
School for Teen Parents
Early Childcare Education
Parent Support & Development Services
OSCAR Approval Holiday Programmes
School Attendance Services
Youth Transition Support
Goal Setting for Youth
Green Prescription
Youth Coach Services
Venue Hire for Community Groups
Police Youth Services
Learner’s Driver Licence
Counselling Services
Family Support Services
Early Years Service Coordinator
Social Work Services
Youth Work Programmes
Holiday Programmes
Teen Parent Ante Natal Classes
Parenting Programmes
Family Group Conference
Strengthening Families Conference
Youth Group Mentoring
Individual Mentoring
Work & Income Case Management Services
Sexual Health Services
Public Health Services
Doctor Services
Alternative Education
Youth Advice and Information
Budgeting Advice
Group Family Support
Young Father’s Programme
Community Sports Events
Teen Parent Support Services
Youth Career Services
Graffiti Removal
Community Concerts
Whangarei Youth One Stop Shop Charitable Trust Inc.

9. Whangarei Youth One Stop Shop Charitable Trust Inc.
FACILITIES
Courts for basketball & netball (with flood lights)
Fields for sports, concerts, festivals
Swimming Pool
Gymnasium
Meeting rooms
Cyber Space
Youth Room
Game Zone
Parenting Centre
Whangarei Youth One Stop Shop Charitable Trust Inc.

10. Whangarei Youth One Stop Shop Charitable Trust Inc.
CONNECT FORUMS
Social Work Peer Support Group
Everyday Communities
Early Years Services Hubs Forum
Teen Parent Forum
Whangarei Community Youth Networker’s Forum
Youth Week Co-ordination
Educational Forum
Monthly site meetings
Wednesday site staff lunch
External relationships
Youth and Family workers from the various organizations that are apart of this collaborative work gather together and create forum to discuss the various issues (i.e. teen parenting) and topics they individually deal with in the service areas they provide, enabling them to collectively create new solutions and methods of addressing these issues as well as sharing information with each other on experiences and providing support. This builds community.
Whangarei Youth One Stop Shop Charitable Trust Inc.

11. Whangarei Youth One Stop Shop Charitable Trust Inc.
DEVELOPMENTS
Community Work Supervision Project
Children’s playground
Continue to align and integrate services
Research and evaluation
Information sharing protocols
Succession planning
Expansion of childcare centre
New parenting centre
Extension of carpark area
Refurbishing/purpose built Teen Parent school
Internal PA system
Proposed confidence course
Relocation of additional office space
Whangarei Youth One Stop Shop Charitable Trust Inc.

12. KEY LESSONS TO EFFECTIVE COLLABORATION
Relationships – commitment and trust
Key people to drive the project- leadership
Collaborate with groups with a proven track record
Be willing to help others be successful
Having a “can do” attitude
Buy in at all levels of each organisation
Vision
Commitment from all stakeholders
Succession planning
Belief - never lose sight of why you are doing this!!
Whangarei Youth One Stop Shop Charitable Trust Inc.

13. Whangarei Youth One Stop Shop Charitable Trust Inc.
THE JOURNEY
….. has been bloody hard!!
Fundamental issue – sustainable funding
Key positions- collaborative leadership
Integrated Service Delivery
Good relationships from governance to operational
Whangarei Youth One Stop Shop Charitable Trust Inc.

14. Barriers to Effective collaboration
Personalities
Power mongers
Huge workloads
On your own waka (only focused on your own work/journey as an organization)
Lack of clear protocols and processes
Time
Lose sight of the big picture
Whangarei Youth One Stop Shop Charitable Trust Inc.

15. Whangarei Youth One Stop Shop Charitable Trust Inc.
Collaboration Means:
Teamwork
Partnership
Group effort
Association
Alliance
Relationship
Cooperation
Whangarei Youth One Stop Shop Charitable Trust Inc.

16. Whangarei Youth One Stop Shop Charitable Trust Inc.
How does this type of collaboration help young people and their whanau (ohana)
Access a range of services on one site
Reduces overlap of services
Encourages organizations to specialize (in what they do best)
Shorter time lines for youth & families to receive services needed
Grows trust and a better understanding of other services by young people and their whanau (ohana)
Youth focused
Shared resources & information
Agencies have closer working relationships at all levels
Role model good relationships
Whangarei Youth One Stop Shop Charitable Trust Inc.

17. Ehara taku toa i te toa takitahi, he toa takitini. (Maori proverb)
CONCLUSION…..
Ehara taku toa i te toa takitahi,
he toa takitini. (Maori proverb)
I didn’t get here by myself,
I got here with the help of others
Whangarei Youth One Stop Shop Charitable Trust Inc.

18. Whangarei Youth One Stop Shop Charitable Trust Inc.
Further Information on The Pulse (click on links)
The Northern Advocate article- “Positive Role Models Vital To Guide Youth”
Beehive.govt.nz article-“Whangarei's Pulse Shows The Way For One-stop Service”:
The Pulse - Te Hotu Manawa Service Centre:
Northland Regional News Article on The Pulse:
Te Ora Hou Aotearoa:
Whangarei Youth One Stop Shop Charitable Trust Inc.