1. PowerPoint Presentation by Charlie Cook Copyright © 2005 Prentice Hall, Inc. All rights reserved. Chapter 12 Managing Information Systems and Communications Technology

2. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–2 Key Topics Business information management The Internet, the WWW, and intranets Organizational design options Information system application programs Databases and database software

3. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–3 Information Management Managing internal information resources to support business performance and outcomes Information Manager Manager responsible for designing and implementing systems to gather, organise and distribute information.

4. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–4 Information Systems System for transforming raw data into information that can be used in decision making DATA : Raw facts and figures INFORMATION : meaningful, useful interpretation of data

5. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–5 Communication and Information Systems Are Rapidly Improving Electronic Information Technologies Data Communication Networks The Internet World Wide Web Intranets Extranets

6. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–6 New Business Technologies Electronic Technologies  Electronic Conferencing – computer based system that allows people to communicate simultaneously from different locations via software or telephone.  Groupware – software thaty helps group members to share e-mail distribution, electronic meetings appointmentss and group writing.

7. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–7 New Business Technologies Data Communication Networks  Internet – Global data communication network, serving millions of computers with information on a wide array of topics and providing communication flows among certain private networks.  WWW – Subsystem of computers providing access to the Internet and offering multimedia and linking capabilities.  Intranet – Private network of internal websites and other sources of infornation available to a company’s employees

8. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–8 New Business Technologies Electronic Technologies  Electronic Conferencing – computer based system that allows people to communicate simultaneously from different locations via software or telephone.  Groupware – software thaty helps group members to share e-mail distribution, electronic meetings appointmentss and group writing.

9. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–9 World Wide Web Terms URL Home Page Web Servers Web Browsers Directories Search Engines

10. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–10 WWW Terms explained ISP( Internet Service Provider)  Commercial firm that maintains a permanent connection to the Net and sells temporary connections`to subscribers (ex: Batelco, Zain) Web Server  A dedicated workstation customized for managing, maintaining and supporting websites (ex : the computer on which all the webpages of a site like, www.uob.bh, are stored)

11. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–11 WWW Terms explained Browser  Software supporting the graphics and linking capabilities necessary to navigate the World Wide web. (Ex : Internet Explorer, Firefox Mozzila, Safari) Search Engine  Tool that searches webpages containing the user’s search terms and then displays pages that match (Ex: www.google.com, www.ask.com) www.ask.com Firewall  Software and Hardware system that prevents outsiders from accessing a company’s internal network

12. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–12 Databases and the software for the Information System Software :  Programs that instruct a computer in what to do Database:  Centralised, organised collection of related data.

13. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–13 Databases and the software for the Information System System Program : Software that tells the computer what resources to use and how to use them (Eg: Operating Systems such as Windows, Unix, Linux etc) Application Program: Software (such as Word for Windows) that processes data according to user’s special needs (Eg: Word, Excel, Powerpoint, and also specific applications like Batelco’s billing and payment system)

14. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–14 Databases and the software for the Information System  Application Software  Word Processing (Ex : MS Word)  Electronic Spreadsheets (Ex : MS Excel, Lotus 123)  Database Management Programs (MS Access, Oracle)  Presentation Graphics (MS PowerPoint, CorelDraw, Visio 2002)  Computer Graphics (Adobe Photoshop, Illustrator & animation s/w)  Desk top publishing ( MS Publisher, QuarkXPress, PageMaker)

15. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–15 Databases and the software for the Information System GUI (Graphic User Interface) :  Software that provides a visual display to help users select applications Icon : Small image in a GUI that enables users to select applications or functions

16. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–16 System Architecture WAN (Wide Area Network)  Network of computers and workstations located far from one another and linked by telephone wires or by satellite LAN (Local Area Network)  Network of computers and workstations located far from one another and linked by telephone wires or by satellite Client-Server network  IT system consisting of clients (users) that are electronically linked to share network resources provided by a server such as a host computer

17. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–17 Multimedia Communications Systems Communication Devices  GPSs  PDAs  Paging systems  Cellular telephones Communication Channels

18. Copyright © 2005 Prentice Hall, Inc. All rights reserved.12–18 Chapter Review Explain the importance of information management and the role of computers and communications technologies. Describe data communication networks. Describe new options for organizational design stemming from communication technology. Describe application programs at various organizational levels. Discuss databases and the purpose of database software.