© 2014. All rights reserved 2014 Great Colleges Survey Eileen Filliben Edmunds, JD/MBA November 4, 2014.

© 2014. All rights reserved 2 Survey Overview Survey Instrument 60 core belief statements 18 item benefits satisfaction component 15 demographic questions 2 open-ended questions Methodology Online survey administered March 17, 2014 – April 17, 2014 Response Rates Overall response rate: 40% - 224/555 Benchmark 2014 Honor Roll 3,000-9,999 Enrollment - Great Colleges to Work For Program

© 2014. All rights reserved 15 Core Survey Dimensions Job Satisfaction/SupportPolicies, Resources & Efficiency Faculty, Administration & Staff Relations Teaching EnvironmentShared GovernanceCommunication Professional DevelopmentPrideCollaboration Compensation, Benefits & Work/Life Balance Supervisors/Department ChairsFairness FacilitiesSenior LeadershipRespect & Appreciation 3

© 2014. All rights reserved 4 Institution refers to the entire University or college. Department refers to your most immediate workgroup or team. Senior Leadership refers to the most senior members of the institution (e.g. Chancellor or President and those who report directly to them). Supervisor/Department Chair refers to the individual to whom you directly report. Survey Definitions

© 2014. All rights reserved 5 Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Positive Response - Strongly Agree & Agree Guidelines for Positive Responses

© 2014. All rights reserved 6 Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Negative Response - Strongly Disagree & Disagree Guidelines for Negative Responses

© 2014. All rights reserved 8 Overarching Themes (1 of 2) Faculty and staff appreciate the many strong relationships they have with their colleagues at Henderson State and express pride in being part of Henderson State and in having the opportunity to make a difference in the lives of the students. On the whole, faculty and staff report high degrees of job fit and appreciate the flexibility and autonomy they have. Faculty and Staff report having good relationships with their supervisors but also report a need for greater consistency and enhanced managerial/leadership skills, specifically those regarding performance management and accountability. While there is a strong sense of community within many departments, the strength of that camaraderie does not consistently translate to strong cross-functional collaboration or a sense of alignment across the University. Departments may well have retreated within themselves to counterbalance the churn at the Presidency level. There has been a virtual revolving door at the Presidency level. In the face of these changes, many faculty and staff lack a clear understanding of strategic direction.

© 2014. All rights reserved 9 Overarching Themes (2 of 2) Faculty and staff report concern about the capabilities and credibility of Senior Leaders. They also report a lack of connection to senior leadership and the Board of Trustees. For many, there is a sense that faculty/administration relations are strained and/or adversarial. Many faculty and staff believe that organizational changes have not been made in a consultative/collaborative manner and that shared governance is lacking. There are significant frustrations with pay, resources and facilities. Both faculty and staff express a need for improved communications. There is a desire for more transparency regarding the rationale with which decisions are made and an interest in greater participation in those decisions which directly impact their work. There are concerns regarding fairness, specifically related to compensation and performance management/accountability.

© 2014. All rights reserved 16 Top Ten Statements Survey Statements Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 5 I understand how my job contributes to this institution's mission. 88494 2 I am given the responsibility and freedom to do my job. 83487 24 I have a good relationship with my supervisor/department chair. 81488 25 Overall, my department is a good place to work. 79587 47 My supervisor/department chair supports my efforts to balance my work and personal life. 79787

© 2014. All rights reserved 17 Top Ten Statements Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 1 My job makes good use of my skills and abilities. 75487 45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 75791 49 This institution actively contributes to the community. 74694 29 The institution takes reasonable steps to provide a safe and secure environment for the campus. 71888 50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 701084

© 2014. All rights reserved 19 Survey Statement Henderson State Overall results (% Positive) Admin. (% Positive) Faculty (% Positive) Exempt Prof’l Staff (% Positive) Non-exempt Staff (% Positive) 25 Overall, my department is a good place to work. 7986798272 60 All things considered, this is a great place to work. 5978595852 59 This institution's culture is special - something you don't find just anywhere. 6069606260 36 I am proud to be part of this institution. 6886676566 Barometer Statements by Job Category

© 2014. All rights reserved 20 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 1 My job makes good use of my skills and abilities.75487 2 I am given the responsibility and freedom to do my job. 83487 5 I understand how my job contributes to this institution's mission. 88494 49 This institution actively contributes to the community. 74694 Job Satisfaction & Connection to Mission

© 2014. All rights reserved 21 Job Satisfaction & Connection to Mission I like the mission of this institution as a "teaching" university, and its commitment to the education of its students. I like the academic freedom I've always enjoyed here. I most appreciate the people with and around whom I work: My colleagues, including administrators; our staff; and our students. I feel a sense of mission toward our students, over 60% of whom are first generation college students, and take great pride in their successes. In many ways Henderson embodies its motto, "The School with a Heart." These are the attributes that have kept me here for many years, despite real and deep issues with faculty compensation.

© 2014. All rights reserved 22 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 21 In my department, we communicate openly about issues that impact each other's work. 641277 13 We have opportunities to contribute to important decisions in my department. 611380 23 People in my department work well together.70880 25 Overall, my department is a good place to work.79587 Workgroup Experience

© 2014. All rights reserved 23...My department is especially easy to work in because of the collegiality of faculty and the leadership qualities of my department chair--and I have the experience to know that it is not like this everywhere. We are "small" but progressive and innovative. I like the small size and the encouragement I am given to provide additional educational opportunities to my students. I am fortunate to work in a very collegial department where I feel my work (research, service, and teaching) is valued. Workgroup Experience

© 2014. All rights reserved 28 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 3 My supervisor/department chair makes his/her expectations clear. 701280 7 I receive feedback from my supervisor/department chair that helps me. 611276 12 I believe what I am told by my supervisor/department chair. 70981 15 My supervisor/department chair regularly models this institution's values. 68983 Supervisor/Department Chair

© 2014. All rights reserved 29 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 19 My supervisor/department chair is consistent and fair. 631380 20 My supervisor/department chair actively solicits my suggestions and ideas. 641478 47 My supervisor/department chair supports my efforts to balance my work and personal life. 79787 24 I have a good relationship with my supervisor/department chair. 81488 Supervisor/Department Chair

© 2014. All rights reserved 30 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 75791 50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 701084 54 This institution has clear and effective procedures for dealing with discrimination. 64987 Diversity & Inclusion

© 2014. All rights reserved 33 Bottom Ten Statements Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 11 I am paid fairly for my work. 195663 30 Our orientation program prepares new faculty, administration and staff to be effective. 224473 28 My department has adequate faculty/staff to achieve our goals. 275054 58 There's a sense that we're all on the same team at this institution. 313373 41 Senior leadership communicates openly about important matters. 333269

© 2014. All rights reserved 34 Bottom Ten Statements Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 27 Senior leadership provides a clear direction for this institution's future. 333272 37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 363177 57 This institution is well run. 362577 55 There is regular and open communication among faculty, administration and staff. 383273 35 Our recognition and awards programs are meaningful to me. 382766

© 2014. All rights reserved 35 Opportunities Senior Leadership Shared Governance Resources Compensation & Work Life Balance Facilities Performance Management / Fairness Concerns Communication Collaboration Respect & Appreciation

© 2014. All rights reserved 36 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 27 Senior leadership provides a clear direction for this institution's future. 333272 41 Senior leadership communicates openly about important matters. 333269 37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 363177 Senior Leadership

© 2014. All rights reserved 37 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 32 Our senior leadership has the knowledge, skills and experience necessary for institutional success. 462580 48 Senior leadership regularly models this institution's values. 432281 56 I believe what I am told by senior leadership.402574 Senior Leadership

© 2014. All rights reserved 41 Senior Leadership Senior administration tends to work behind closed doors and separate themselves from the faculty and staff in a number of ways. A sense of working together would greatly improve the general unease. Faculty salaries have been among the worst in the country. This has NOT been a priority for Senior Administration....and the problem continues.

© 2014. All rights reserved 43 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 38 The role of faculty in shared governance is clearly stated and publicized. 443080 39 Faculty are appropriately involved in decisions related to the education program (e.g., curriculum development, evaluation). 571384 42 Faculty, administration and staff are meaningfully involved in institutional planning. 422569 46 Faculty, administration and staff work together to ensure the success of institution programs and initiatives. 531482 55 There is regular and open communication among faculty, administration and staff. 383273 Shared Governance

© 2014. All rights reserved 44 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 38 The role of faculty in shared governance is clearly stated and publicized. 443080 39 Faculty are appropriately involved in decisions related to the education program (e.g., curriculum development, evaluation). 571384 42 Faculty, administration and staff are meaningfully involved in institutional planning. 422569 46 Faculty, administration and staff work together to ensure the success of institution programs and initiatives. 531482 55 There is regular and open communication among faculty, administration and staff. 383273 Shared Governance

© 2014. All rights reserved 49 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 4 I am provided the resources I need to be effective in my job. 521973 28 My department has adequate faculty/staff to achieve our goals. 275054 31 The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs. 502275 Resources / Facilities

© 2014. All rights reserved 52...Newer facilities - some of them are downright embarrassing... Our department's facility is MISERABLE. Often the AC/heat is broken, which makes it very difficult for us to do our job and for our students to do theirs. It is one of the least attractive facilities on campus and is in a constant state of disrepair, making it difficult to recruit. We badly need a modern computer lab with updated software. Our auditorium is shared by too many departments and is inadequate for our students' needs... Resources My specific building has many significant problems that make it more difficult to meet our department's mission. It would be nice if we could eventually move away from the unspoken and entrenched mentality that "we do really well providing a quality education with inadequate resources."

© 2014. All rights reserved 53 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 11 I am paid fairly for my work.195663 53 This institution's policies and practices give me the flexibility to manage my work and personal life. 661084 47 My supervisor/department chair supports my efforts to balance my work and personal life. 79787 Compensation, Benefits & Work Life Balance

© 2014. All rights reserved 57 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 17 Our review process accurately measures my job performance. 582270 16 Promotions in my department are based on a person's ability. 492969 18 Issues of low performance are addressed in my department. 462462 30 Our orientation program prepares new faculty, administration and staff to be effective. 224473 Performance Management

© 2014. All rights reserved 61 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 14 I can speak up or challenge a traditional way of doing something without fear of harming my career. 551875 28 My department has adequate faculty/staff to achieve our goals. 275054 44 This institution's policies and practices ensure fair treatment for faculty, administration and staff. 422578 Fairness Concerns

© 2014. All rights reserved 63 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 8 When I offer a new idea, I believe it will be fully considered. 541674 21 In my department, we communicate openly about issues that impact each other's work. 641277 22 Changes that affect me are discussed prior to being implemented. 442364 43 At this institution, we discuss and debate issues respectfully to get better results. 392470 Communication

© 2014. All rights reserved 67 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 13 We have opportunities to contribute to important decisions in my department. 611380 23 People in my department work well together.70880 26 I can count on people to cooperate across departments. 441572 58 There's a sense that we're all on the same team at this institution. 313373 Collaboration

© 2014. All rights reserved 70 Survey Statement Henderson State Overall results (% Positive) Henderson State Overall results (% Negative) 2014 Honor Roll Benchmark >3,000 (% Positive) 9 I am regularly recognized for my contributions.432169 35 Our recognition and awards programs are meaningful to me. 382766 52 We celebrate significant milestones and important accomplishments at this institution. 601488 Respect & Appreciation

© 2014. All rights reserved 71 Respect & Appreciation...Recognition by senior leadership of how hard the faculty work. Not simply verbal acknowledgement, but increased pay, appropriate overload pay (some overload isn't even compensated), etc.; commitment to academic freedom and free exchange of ideas regardless of rank or status

© 2014. All rights reserved 74 Job Satisfaction/Support – provides insight into the satisfaction with job fit, autonomy and resources Teaching Environment – with a particular focus on faculty, this dimension consists of statements that address the balance between teaching, research and service; the support for advising/mentoring students; and recognition for outstanding teaching Career Development, Research & Scholarship – provides insight into the reported satisfaction with career/professional development opportunities; and for faculty, support for research and clarity of the tenure process Compensation & Benefits – captures information about the perceived fairness of compensation and the effectiveness of the benefits offered Facilities & Security – provides insight into the reported satisfaction with physical workspace, overall campus appearance and confidence in experiencing a safe and secure environment 15 Core Dimensions

© 2014. All rights reserved 75 Policies, Resources & Efficiency – assesses the perceived effectiveness of various systems, policies and infrastructure Participation in College Governance – captures information about the perception of inclusion and cooperation as related to shared governance Connection to Institution & Pride – evaluates the sense of pride and connection faculty/employees report regarding their affiliation with the institution Supervisor/Department Chair Relationship – provides insight into the relationship faculty/employees report with their department chair or supervisor and assesses critical managerial competencies Confidence in Senior Leadership – measures the confidence faculty and employees report in the capabilities and credibility of senior leadership; senior leadership was defined as the most senior members of the institution 15 Core Dimensions

© 2014. All rights reserved 76 Faculty, Administration & Staff Relations – provides insight into the quality of faculty, administration and staff relations with a focus on the perception of support, cooperation and Internal Communications – assesses the quality of internal communications specifically as related to transparency, clarity and interactivity Collaboration – measures the perceived cooperation and collegiality within workgroups and across the institution Fairness – measures confidence in fair and consistent treatment, especially regarding performance management and issues of accountability Respect & Appreciation – provides insight into the degree to which faculty/employees feel respected and valued 15 Core Dimensions

© 2014. All rights reserved 2014 Great Colleges Survey Eileen Filliben Edmunds, JD/MBA November 4, 2014.

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© 2014. All rights reserved 2014 Great Colleges Survey Eileen Filliben Edmunds, JD/MBA November 4, 2014.

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