1. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference 2 What did you say? (Partner Satisfaction Survey)

2. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference Partner satisfaction with THUS / Demon

3. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference Partner satisfaction with Quality of products and services

4. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference Partner Satisfaction with placing orders

5. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference Partner satisfaction with Network Reliability

6. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference Partner satisfaction with Marketing Activities

7. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference  “The aristocrat of internet service provision.”  “Good value.”  “Excellent.”  “It's a hell of a good service.”  “It works.”  “Some very good data products. Also reasonable service management.”  “Market leading.”  “One of the best.”  “One of the UK's largest ISP's.”  “Good customer support.”  “A quality product.”  “A reliable service.” What you say to your customers about THUS/ Demon

8. © Copyright THUS Group plc 2005. All rights reserved. Business Partner Conference What you say to your customers about THUS/ Demon  “It is guaranteed and well know.”  “The biggest brand in the world.”  “A major player, one of the top five organisations of its kind in the country.”  “Good value.”  “Comprehensive.”  “It works.”  “They provide niche, bespoke solutions.”  “A cost-effective alternate provider.”  “Good quality at reasonable prices.”  “Total solution carrier.”  “Reliable quality.”  “A quality product.”  “Provide a good service.”