2. P roblem S olving I nnovator Solving Tomorrows Problems Today Before beginning, establish the parameters of the opportunity. Do this by completing the Cover Page. Before beginning, establish the parameters of the opportunity. Do this by completing the Cover Page. Reason for the PSI Source of the Opportunity Process Description Originator of the PSI Affected Customers Relative Importance

4. P roblem S olving I nnovator Solving Tomorrows Problems Today D0a State the initial REASON for PSI D0b Give the Problem a DESCRIPTIVE TITLE D0c State the SOURCE of the Problem

5. P roblem S olving I nnovator Solving Tomorrows Problems Today Automatic conversion to common date format Close date is write PROTECTED D0d Allocate the PSI a NUMBER D0e State the DATE the PSI was Activated

6. P roblem S olving I nnovator Solving Tomorrows Problems Today D0f Select the APPROPRIATE HEADER D0g Enter the (Part, Product, Process, Function) NAME D0h Enter the (Part, Product, Process, Function) NUMBER

7. P roblem S olving I nnovator Solving Tomorrows Problems Today D0i Enter the FUNCTION/ TITLE of the Originator D0j Enter the NAME of the Customer D0k Select INTERNAL or EXTERNAL (Customer) D0k Enter the department affected by the problem

8. P roblem S olving I nnovator Solving Tomorrows Problems Today D0n DESCRIBE & PRIORITISE the problem severity D0l DESCRIBE & PRIORITISE the problem urgency D0m DESCRIBE & PRIORITISE the problem impact

9. P roblem S olving I nnovator Solving Tomorrows Problems Today This completes the D0 Cover Page Now start the D1 Phase Identify Problem