1. Welcome to Baptist Hospital East Leadership College Survival Skills Phase I Analytical Skills Phase II Management Skills Phase II Personal Development Phase II Enrichment Series Phase III

2. Phase II - Management Skills IMPROVING TEAM PERFORMANCE

3. OBJECTIVES Understand the 4 stages of team development Understand the 4 stages of team development Discuss the relationship between team purpose and high performing work teams Discuss the relationship between team purpose and high performing work teams Explore the role of team values in developing the team Explore the role of team values in developing the team Understand the importance of clearly defined roles & responsibilities Understand the importance of clearly defined roles & responsibilities Identify methods of building positive team communication Identify methods of building positive team communication Identify methods of reducing resistance to change Identify methods of reducing resistance to change

4. TEAM 12 3 4

5. T ogether E veryone A chieves M ore

6. STAGES OF TEAM DEVELOPMENT

7. Forming Forming Norming Storming Performing Forming Storming Norming Performing 4 STAGES OF DEVELOPMENT

8. Forming 4 STAGES OF DEVELOPMENT Form around a clear purpose Form around a clear purpose Mission Mission Vision Vision Goals Goals Expectations Expectations

9. Storming Forming 4 STAGES OF DEVELOPMENT Roles & responsibilities Roles & responsibilities Team operating procedures Team operating procedures Conflicts Conflicts

10. Norming Storming Forming 4 STAGES OF DEVELOPMENT Work together Work together Navigating Navigating Distribution of responsibilities Distribution of responsibilities

11. Performing Norming Storming Forming 4 STAGES OF DEVELOPMENT Work well together Work well together Meet regularly Meet regularly Individual decision-making Individual decision-making

12. SITUATIONAL LEADERSHIP

13. TEAM PURPOSE & HIGH PERFORMANCE

14. TEAM PURPOSE Why team exists Why team exists Direction Direction Goal alignment/strategy Goal alignment/strategy Ownership Ownership Mission & vision Mission & vision

15. ROLE OF TEAM VALUES

16. Establish culture of team Establish culture of team Constant & unchanging Constant & unchanging Motivate commitment Motivate commitment Guiding principles Guiding principles Valuing differences/easing conflict Valuing differences/easing conflict

17. CLEARLY DEFINED ROLES & RESPONSIBILITIES

18. ROLES & RESPONSIBILITIES Team Member Roles & Responsibilities u Strengths u Likes u Dislikes

19. BEHAVIOR EXPECTATIONS Clearly Defined Clearly Defined Willingness to follow team rules and procedures Willingness to follow team rules and procedures Willingness to be a team player even when its not a perfect fit Willingness to be a team player even when its not a perfect fit

20. LINKING TO TEAM PURPOSE Key result areas Key result areas Team members need to spend time on tasks & activities that will achieve the purpose/goals/mission Team members need to spend time on tasks & activities that will achieve the purpose/goals/mission Team members may not all do the same thing Team members may not all do the same thing

21. MAPPING TEAM ACCOUNTABILITIES Allocating responsibilities to individual team members Allocating responsibilities to individual team members RASCI Process RASCI Process

22. BUILDING TEAM COMMUNICATION

23. COMMUNICATION Communication is the exchange of information and ideas between a sender & a receiver Clear message Message understood Feedback

24. COMMUNICATION MODEL Source Barriers Barriers Semantic Psychological Physical Medium Barriers BarriersDestination Sender/ Speaker Receiver/ Listener

25. COMMUNICATION Reading Reading Writing Writing Listening Listening Speaking Speaking Listening 45% Speaking 30% Reading 16% Writing 9%

26. COMMUNICATION CHANNELS u E-mail u Voicemail u Informal Meetings u Formal Meetings u Off-site Events u Strategic Planning Sessions u One-on-one Meetings

27. METHODS OF COMMUNICATION Give information Give information No Feedback No Feedback Takes less time Takes less time Sharing information Feedback Takes more time One-Way Two-Way

28. DEVELOPING COMMUNICATION Serve to open dialogue Begin with following types of words: Tell me about, describe, explain, give me an example, what, when, why, how, where, who OPEN-ENDED QUESTIONS

29. DEVELOPING COMMUNICATION Serve to gather or confirm specific information Limits responses (ie: “yes” or “no”) Begin with following types of words: Did/does/do, have/had/has, can/could, will/would, is/was/are CLOSED QUESTIONS

30. ACTIVE LISTENING Barriers to Effective Listening Barriers to Effective Listening Organize the message Organize the message Paraphrasing Paraphrasing

31. REDUCING RESISTANCE TO CHANGE

32. TRANSITIONING u Psychological Process u Individual must have time to adjust to change u Recognize need for time to adjust

33. FIREHOSING VS FIRESTOKING FirehosingFirestoking

34. FIREHOSING THROUGH HISTORY

35. DUMPING THE SACRED COWS Sacred Cows: Outdated values & beliefs and obsolete habits that are embedded in the way we work

36. GENERATING POSSIBILITIES Brainstorming Brainstorming Freedom of expression Freedom of expression Creative environment Creative environment

37. QUESTIONS