1. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Peak Performance: Success In College And Beyond Chapter 12 Build Supportive and Diverse Relationships

2. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Learning Outcomes List strategies for communicating and building rapport Practice assertive communication Communicate effectively with instructors and advisors Resolve conflicts

3. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Learning Outcomes Accept and deliver criticism Overcome shyness Build healthy relationships Understand and appreciate diversity

4. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Success Principle 12 Focus on COOPERATION, not judgment.

5. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Strategies for Building Communication and Rapport Be willing to find common ground Be an attentive listener Pay attention to body language Be respectful

6. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Use warmth and humor Relate to a person’s personality style Relate to a person’s learning or teaching style Be a team player

7. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Assertive Communication State the problem in clear terms Express your feelings Make your request Use assertive body language State the consequences

8. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Communicating with Instructors and Advisors Clarify expectations Clarify concerns Adapt to your instructor’s teaching style Be open to learning

9. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Take responsibility for your own learning Take an interest in your instructors Network

10. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Conflict Define the conflict Convert “You” statements into “I” statements Attentively listen Develop empathy

11. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Stay calm Focus on the problem Ask for specific details Create solutions Apologize “Minds are like parachutes. They only function when they are open.” Sir James Dewar Chemist and physicist

12. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Giving constructive criticism Establish a supportive climate Ask permission to offer criticism Focus on the behavior, not the person Stay calm Be balanced Explain

13. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Receiving criticism Listen with an open mind Pay attention to nonverbal cues Ask for clarification Ask for suggestions Explain your viewpoint

14. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Dealing with Shyness Use positive self-talk Use direct eye contact Ask questions and show genuine interest Listen to other points of view

15. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. The Importance of Effective Communication and Rapport Use humor Focus on the benefits Take action

16. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Overcome Obstacles to Effective Communication Faulty perception Poor listening skills Misunderstandings The need to be right Cultural, religious, social, and gender differences

17. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Build Healthy Relationships Romantic Relationships Progress slowly Have realistic expectations Be honest Be supportive

18. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Build Healthy Relationships Have respect Have trust and be trustworthy Know that change can occur Keep the lines of communication open

19. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Build Healthy Relationships Relationships with the People You Live With Clarify expectations of a roommate Discuss expectations when first meeting your roommate Clarify concerns and agree to communicate with each other

20. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Build Healthy Relationships Treat your roommate and family members with respect Don’t borrow unless necessary Take responsibility for your life Keep your agreements

21. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Build Healthy Relationships Accept others’ beliefs Accept others’ privacy Get to know each other

22. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Appreciate Diversity Colleges and workplaces reflect changing diversity Cultural sensitivity is the foundation for building common ground with diverse groups of people

23. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Communication Strategies for Celebrating Diversity Be aware of your feelings and beliefs See the value in diversity See and treat people as individuals Treat people with respect

24. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Appreciate Diversity Focus on similarities Get involved Take risks Apologize when you make a mistake “People are pretty much alike. It’s only that our differences are more susceptible to definition than our similarities.” Linda Ellerbee Journalist

25. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Appreciate Diversity Speak out Encourage representation Study abroad

26. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Appreciate Diversity Diversity in the Workplace The workplace will continue to be more diverse than ever Discrimination is illegal Diversity can have positive effects on team effectiveness

27. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Appreciate Diversity Sexual Harassment at School and at Work Think about your attitudes, beliefs, and behaviors Err on the side of discretion and be cautious Create a supportive, respectful, and productive environment

28. McGraw-Hill Copyright © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Peak Performance: Success In College And Beyond Chapter 12 Build Supportive and Diverse Relationships