1. Teamwork and Leadership
Concept #11
Teamwork and Leadership

2. Essential Question Journal Entry #11(A)
How do you think successful teams work together?

3. Teamwork and Collaboration
Topic #11.1
Teamwork and Collaboration

4. Topic Objectives
Identify the benefits of teamwork for team members and businesses.
Explain how to organize and manage an effective team.
Describe how to be a good team member.
Define total quality management and explain how it affects workers.

5. Teamwork in the Workplace
A group of people who work together to reach a common goal.
Benefits of Teamwork:
Greater job satisfaction
Improved self-esteem
Better communication
Types of Teams:
Functional Team:
A group of people from one department working together to reach a common goal.
Cross-Functional Team:
A group of people from two or more departments working together to reach a common goal.
Team Planning:
A process that involves setting goals, assigning roles, and communicating regularly.

6. Being an Effective Team Member
Valuable Attitudes and Actions:
Make the team’s goals your top priority.
In meetings, listen actively and offer suggestions.
Follow up on what you have been assigned to do.
Work to resolve conflicts among team members.
Respect and recognize the efforts of your team members.
Try to inspire other employees to get involved and do their best.

7. Total Quality Management
Total Quality Management (TQM):
A theory of management based on continually improving product quality and customer satisfaction.
Quality comes first at every stage of the business process.
Every worker at every stage is challenged to find ways to improve the quality of the product.
The goal is to maximize customer satisfaction.

8. Topic #11.2:
Leadership

9. Topic Objectives Explain the characteristics of effective leaders.
Identify four leadership styles.
Summarize the procedure for leading a formal meeting.

10. What is Leadership? Leadership:
Motivating others to work toward a goal.
Leadership Qualities:
Leaders are good communicators.
Leaders have vision
Leaders involve others
Leaders are decisive
Leaders are positive.
Leadership Styles:
Directing
Coaching
Supporting
Delegating

11. Parliamentary Procedure
A process with strict rules of order.
Components of Parliamentary Procedure:
Agenda:
A list of topics drawn up beforehand that will be discussed at the meeting.
Minutes:
A written summary of the last meeting.
Unfinished Business:
Topics from the last meeting that need more discussion.

12. Leadership Tips for Supervisors
Provide enough training, and be patient.
Give clear directions.
Know when to intervene.
Do not be afraid to admit when you have made a mistake.
Treat workers fairly and equally.
Be firm when necessary.
Recognize effort and initiative.
Congratulate in public; reprimand in private.
Make sure that workers understand what you expect from them.
Treat workers the way you would like to be treated.

13. Essential Question Journal Entry #11(B)
How do successful teams work together?

14. Bibliography
Kimbrell, G. (2012). “Succeeding in the world of work.” McGraw-Hill; NewYork.