2. © ABSL Power Solutions 2007 © STM Quality Limited STM Quality Limited Introduction to 5C TOTAL QUALITY MANAGEMENT 5C

3. © STM Quality Limited STM Quality Limited OBJECTIVE: To raise the level of understanding on the practical application of 5C within the workplace Why: In order that employees can apply & transfer that learning into their own areas of responsibility How: By a practical step-by-step training approach Application of 5C

4. © STM Quality Limited STM Quality Limited What is 5C? Structured approach to the application of: - Housekeeping - Associated improvement activities It focuses activities towards: - Improving the workplace: health & safety, quality & efficiency - How we operate within it - Eliminate waste in all its forms

5. © STM Quality Limited STM Quality Limited Why Apply it? To create a cleaner, safer & more cost effective company by: Removing unnecessary items in the workplace Controlling/labelling stock inventories & essential items Standardisation in the workplace Identification of potential safety hazards

6. © STM Quality Limited STM Quality Limited Considerations It requires: A disciplined approach to make it happen Visual involvement & commitment from all Maintaining all areas, not just the shop floor Recognition of a journey, not a race - Not everyone will be committed!

7. © STM Quality Limited STM Quality Limited Considerations Commitment to 5C: Why will people not be committed? What can we do about it? - EDUCATION - INVOLVEMENT - COMMUNICATION 5C

8. © STM Quality Limited STM Quality Limited CLEAR OUT - Remove unnecessary items CONFIGURE - Layout - agree storage spaces CLEAN & CHECK - arrange daily cleaning routines CONFORMITY - Maintaining a spotless workplace CUSTOM & PRACTICE - day to day operation of the new culture in the workplace What Are The Elements Of 5C?

9. © STM Quality Limited STM Quality Limited Where Did 5C Come From? This came from the Japanese who use 5S: CLEAR OUT (Seiri)- Remove unnecessary items CONFIGURE (Seiton)- Layout - agree storage spaces CLEAN & CHECK (Seiso)- arrange daily cleaning routines CONFORMITY (Seiketsu)- Maintaining a spotless workplace CUSTOM & PRACTICE (Shitsuke)- day to day operation of the new culture in the workplace

10. © STM Quality Limited STM Quality Limited Where Do You Start? CLEAR OUT!

11. © STM Quality Limited STM Quality Limited What Are The Elements OF ‘Clear out’? 1. CLEAR OUT - remove unnecessary items Photograph the area prior to starting Identify unnecessary items & apply ‘red tag’ Apply tagging rules Deal with tagged items Eliminate defective items & dead stock Date Description Location

12. © STM Quality Limited STM Quality Limited Red Tag Process The term ‘unnecessary items’ means: ‘things that are not needed for current production’ As soon as an unnecessary item is found it should be identified with a red tag & moved to the appropriate area Retain any item to be used within the next month according to the current business requirement - tag everything else Red tags are to draw attention to items: - that must be actioned upon - which should also remind people of safety & cost Clarify WHY red tag has been attached & decide on action! Date Description Location

13. © STM Quality Limited STM Quality Limited Where now? - Configure Allocate a place for everything Ensure all areas are clearly identified e.g. gangways, work areas, etc. Establish rules to keep everything in place Arrange items for quick access when required, in the quantity and quality required Eliminate searching, organise the workplace

14. © STM Quality Limited STM Quality Limited What are the elements of Configure? 2. CONFIGURE - Assigning storage spaces Visual identification within the workplace Standardisation of storage - KEY - ACCESS TO ANYBODY, IMMEDIATELY 3 POINTS 1. Can see 2. Can take out 3. Can return - Where? - What? - How many? 3 KEYS Fix position Fix items Fix quantity

15. © STM Quality Limited STM Quality Limited But Everywhere’s Dirty! Dirt can create hazards! Cleaning can identify problems!

16. © STM Quality Limited STM Quality Limited What are the elements of Clean and Check? 3. CLEAN & CHECK - Consolidate daily cleaning Decide what to clean Decide who is in charge of each cleaning task Decide on cleaning methods Prepare cleaning tools & equipment Implement cleaning

17. © STM Quality Limited STM Quality Limited Maintaining 5C – Monitor and Audit Example of production workplace Audit Chart

18. © STM Quality Limited STM Quality Limited Keep It Neat And Tidy Ensure cleaning procedures are maintained Ensure everyone is involved & knows how to maintain standards Remember SAFETY is the prime concern Ensure improvements are displayed & everyone knows Develop ownership & pride in our workplace What can be done to prevent accidents & untidiness?

19. © STM Quality Limited STM Quality Limited What are the elements of Conformity? 4. CONFORMITY - Maintain a perfect workplace Maintain established principles Review checkpoints - no unnecessary items - Stocks & tools are accessible - Cleaning being carried out Develop an organising checklist Agree a frequency of checking, responsibility & follow up action procedures

20. © STM Quality Limited STM Quality Limited How Can We Improve 5C? APPLY all 5 steps of 5C MONITOR & review frequently & consistently OWN your own workplace WHEN you make improvements: “SHOUT IT!” - take pride in achievements DON’T STOP continuous improvement

21. © STM Quality Limited STM Quality Limited What are the elements of Custom and Practice? 5. CUSTOM & PRACTICE Visual control Take more photographs Create an auditing mechanism appropriate to the area being checked Establish action/audit patrols - every area, regularly & publish results

22. © STM Quality Limited STM Quality Limited Maintaining 5C - Don’t wait until it’s too late! REGULAR CLEANING ORGANISE & MONITOR DON’T WAIT UNTIL IT’S TOO LATE!

23. © STM Quality Limited STM Quality Limited Summary Approach Apply 5C in a step-by-step approach Ensure clear communication before starting activities Ensure ownership is established & understood Ensure involvement of the people in the area Set standards at each element before progressing Remember 5C is the responsibility of all, not just the few! An ongoing improvement activity – ‘a way of life’!