1. HAN Update AMIT/RMS Prepared by Jay Foliano November 2011

2. HAN Core Support Team HAN Coordinator Jay Foliano Oncor Robert Smith CenterPoint Kyle Miller AEP Jerry Young TNMP Bobby Roberts PUCT Staff Rebecca Reed SME

3. HAN Coordinator & Oversight Role & Objective: – Working in a collaborative effort along side the Texas PUCT commission staff in helping drive towards a common and open HAN marketplace – Usher the development and implementation of a successful HAN environment – Focus on stability, security and robust functionality

4. HAN Coordinator & Oversight Role & Objective: – HAN device with SEP can provision and function similar across territories on any TDSP network – REPS and/or Third Parties can communicate with devices that are provisioned on the TDSP network in support of products & services – Foster a HAN environment and infrastructure for all market participants including consumers – Enable transparency in the operation of the respective TDSP systems for market understanding

5. HAN Coordinator & Oversight Key Functions: – Project Management: Market coordination Intermediary between PUCT, REP’s, TDSP’s, Third Parties, vendors and Consumer advocates Vision definition and the road map to get there Mindful of security and privacy standards Status updates and confidential reporting to the retail market and commission staff Develop and maintain project plan and timelines

6. HAN Coordinator & Oversight Key Functions: – Trouble shooting and resolution Spending time on site at market participants offices Working with market participants on trouble shooting Interface with help desk for resolution Create a knowledge database – Market Participant report development Market readiness update HAN device score card Diagnostic reporting

7. HAN Coordination & Oversight Key Functions: – Marketing awareness/outreach Outreach to and education of PUCT staff, REPs, vendors, TDSPs, third parties, and consumer advocates HAN starter kit HAN user guide Information dissemination (market awareness)

8. HAN Coordinator & Oversight Process development: – Develop process flows and procedures for all functions – End state targets and goals – Escalation procedures – Catastrophic failure SOP – Develop a trouble shooting methodology

9. HAN Project - Milestones Initial Milestones: – TDSP’s Assign a SME as the HAN Coordinator – Develop a HAN Core Team – Reach out to the TDSP’s to Gather Project Perspective, Objectives, Requirements & GAPS – Interview REP Participants to Gather Project Perspective, Objectives, Requirements & GAPS – Develop Market Communication to Provide Project Status & Progress – Define the Initial and Long Term Project Objectives

10. Contact Information: Jay Foliano Email: jfoliano@aol.com Phone: C-919-906-4101 Andrea O’Flaherty Email: AOflaherty@csc.com Phone: C-214-663-2543