1. Safety, Security and Emergency Preparedness Programs and Templates Rick Nelson, MPA, CHPA-L, CPP Board Certified in Security Management Safety and Security Manager SHARING LESSONS LEARNED Presented on: Friday January 30, 2015

2. Fire and Emergency Prep…Drills Step 1 – Create Pre-Drill Plan and Distribute Step 2 – Conduct Drill Step 3 – Conduct Post-Drill Critique Step 4 – Score Drill Step 5 – Follow-up on any corrective actions (deficiency notices) Step 6 – Recordkeeping Documentation

3. Step 1: Initial Drill Plan Template – Temp 1

4. Step 2 – Conduct Drill – Temp 2

5. Step 4 – Score Drill – Temp 3

6. Step 5 – Corrective Actions (as needed) Deficiency Notice –Issued upon discovery –30 day return notice from time issued. Training Opportunities –Emergency Warden Training –Staff Meetings –Staff Newsletter Articles Building/Engineering Projects –Signage –Office Configuration –System Configuration and Testing (i.e. Fire System Panel)

7. Deficiency Notices – Temp 4 Add Picture Where Applicable

8. Step 6 – Scheduling and Scoring Records Template – Temp 5

9. Recordkeeping

10. Emergency Preparedness Drills – Temp 6 2014 – The Great Washington Shake Out Drill Plan

11. Emergency Preparedness – Temp 7 The Great WA Shake Out - Email Alerts

12. Emergency Preparedness – Temp 8 Alternative Score Sheet

13. Actual Event (Fire, Disaster) Step 1 – Recover from Event Step 2 – Gather Findings Step 3 – Debrief Seven (7) Days Following Event Step 4 – Collect Feedback and Additional Information Step 5 – Present Final Report within 30 Days of the Event

14. Actual Event – After Action Report – Temp 9

15. Hazard Vulnerability Analysis (HVA) – Temp 10

16. Process Improvement - Temp 11 Reducing Misdialed 911 Calls

17. Process Improvement 911 Misdials  2011-2013 Avg. Misdialed 911 calls  2,259 (759 annually)  94% of all 911 calls from SCCA are false alarms  376.5 hours responding annually.  Placing a verification callback to the origin of the call  Immediately dispatching security patrol to the location  Processing an Incident Report.  Imagine the impact city-wide due to response by SPD and SFD.

18. Goals and Results Goals: Reduce number of misdialed 911 Calls Work with IT department and other departments to determine causes, educate staff to issue, propose solutions, implement changes Results achieved: A decrease of 17.7% of misdialed 911 Calls occurred between 2011 and 2012 9 as the number dialed to achieve outside line was the root cause. The impact of misdialed 911 calls for 2013 would be substantial.

19. Instantly send urgent messages to all staff everywhere Methods Automatic enrolment of all company email addresses “Opt-in” choices for automated landline/cell phone calls, text messages, pagers and additional email addresses Additional System Functions Social Media Screen Savers Public Address Paging Mass Notification System – Temp 12

20. Tested during Code Yellow Drills

21. Mass Notification System – Temp 13 Email Alert

22. Mass Notification System – Temp 14 Survey Monkey Results

23. Thank You Questions? Comments? For requesting templates, please email rnelson@seattlecca.org or apowe@seattlecca.org rnelson@seattlecca.orgapowe@seattlecca.org