1. Deccan Insurance & Reinsurance Brokers Pvt. Ltd.
Deccan Insurance Staff Pattern
Deccan Insurance & Reinsurance Brokers Pvt. Ltd.
Presentation – Government of Maharashtra
Shetkari Janata Apghat Bima Yojana
(Farmers Janata Personal Accident Policy)
Dt 19/20th July 2010
Implemented by : COMMISSIONER AGRICULTURE , MAHARASHTRA

2. Deccan Insurance Staff Pattern
Agenda
Project
Past Experience – scheme implementation
Issues
New Strategies
Claim Strategies
Present Claim Flow Chart
Deccan Claim Flow Chart
Deccan’s Set-up
Deccan’s Claims Servicing Offices 2

3. Deccan Insurance Staff Pattern
Project
To provide Insurance Policy to the Farmers of Maharashtra under the “Farmers Personal Accident Scheme”, advertised by The Department of Agriculture, Government of Maharashtra, every year through Govt. Resolutions.
No. of farmers to be covered: 1.37 Crs spread through out state of Maharashtra.
No. of Districts - 35

4. Past Experience – scheme implementation
Deccan Insurance Staff Pattern
Past Experience – scheme implementation
Scheme in force since 10th Jan 2005
absence of awareness
remote and mofussil areas
delay in communication
delay in submission of documents
Too many documents
Investigation delays
multi layer process
absence of timely response
absence of co-ordination
Claim ratio 4

5. Deccan Insurance Staff Pattern
Issues
Awareness of the scheme / claim procedure:
Product knowledge to farmers
Exclusions and Inclusions
Claim procedure
Claim documentation
Claim process flow
Timely delivery
Co-ordination
Reviews and Follow up
MIS
Joint Strategies
Alternative Forums

6. Deccan Insurance Staff Pattern
Only for Implementation of Farmers Janata Personal Accident Policy
Registered Office
Mumbai
Incharge
Liasioning officer
Office Staff
Corporate Office
Pune
Div Claims Incharge
Service Staff
Insurance Coordinators 6
Divisional Office
District Claims Servicing Officers
(1 in each district)
District Claims Servicing Office

7. Deccan Insurance Staff Pattern
New Strategies
Policy conditions, claim procedure and document list booklet
Online claim procedure system by Broker
Introduction of minutes system of all the review meetings
Mumbai / Pune based Insurance Operating offices
Quarterly training and review meeting at Divisional level of District offices
Appointment of Arbitrator – quarterly meeting – decision binding on all
Stick to timelines 7

8. Deccan Insurance Staff Pattern
Claim Strategies
Average per month claims – 4000 ÷ 35 ÷ 12 = 10 per month
District staff to pro actively coordinate with all for immediate completion of documents and formalities
District staff to co-ordinate between claimant’s family – Government Departments and Divisional offices of Broker
Divisional offices to co-ordinate with Agriculture office / Insurance Company 8

9. Deccan’s Set-up & Strength
Deccan Insurance Staff Pattern
Deccan’s Set-up & Strength
• Insurance Broker licensed by IRDA since 2003; A Pvt. Ltd Company in business for more than 7 years
• Have Divisional Claims Servicing Offices in all 6 revenue divisions of Maharashtra and claim servicing offices in all the districts of Maharashtra
• Handled prestigious works for such as:
Personal Accident Policy for 2 lac Police Personnel of Government of Maharashtra including (Naxalite affected areas)
Group Mediclaim & P. A. Policies of various Organisations.
Have a very experienced team who have worked in the Industry for decades and social sector through out Maharashtra, including implementation of Sheti Bima Scheme in Maharashtra.
Also, involved in arranging reinsurance for the Government Insurance Companies of India 9

10. Deccan Insurance Staff Pattern
Offices and Manpower
Deccan Offices:
Registered Office – Mumbai
Corporate Office – Pune
Claims Div Offices – Pune, Amravati, Aurangabad, Konkan, Nashik, Nagpur
Claims Servicing Offices – All Districts of Maharashtra 10

11. Deccan Insurance Staff Pattern
Capital Strength
Net Owned Fund: INR million
Estimated premium placement in current fiscal: INR 650 million
Estimated brokerage revenue: INR 31 million
Gross Profit Ratio 23.8%
Return on Capital Employed 7.3%

12. Deccan Insurance Staff Pattern
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