1. 9/6/20151 MS 328 Super Techs The Mouse Squad: Anthony Fresh2deth Desmond Swaggaboy onnil JunioR161 joshua tyler fly boy Jurhidy vlopezpc Trillium Learning Global 21st Century Schools Project MS 328 – Manhattan Middle School for Scientific Inquiry, New York City, USA Victor Lopez, MS 328 Project Director; Jurhidy Rodriquez, Technology

2. 2 Introduction We are The Super Techs of MS 328 in Washington Heights, New York City We are part of the Mouse Squad, this program can be found on the web http://www.mousesquad.org http://www.mousesquad.org

3. 9/6/20153 What is the Mouse Squad? A group of students trained to manage a student-run help desk in a school – where students fix and maintain computers and technology. It is a program that provides students with experiences and information about the world of work, especially with respect to IT careers.

4. 9/6/20154 Skills You Need to be a Technician Team work Professionalism Kindness Being self-motivated Technical skills Problem solving skills Computer repair skills People skills

5. 9/6/20155 Responsibilities of a Technician Take care of help request tickets Do your best to solve computer problems Be on time Treat customers well Keep up with school work Respond to customer needs

6. 9/6/20156 The MOUSE Method for Troubleshooting: U.M.C.H.S. Computer problems usually fall into one of five categories: (U) – user problem; (M) – mechanics problem; (C) – configuration problem; (H) – hardware problem; or, (S) – software problem. We call these problem areas: U.M.C.H.S (pronounced “Um-Chuss”). Remembering U.M.C.H.S when you are troubleshooting helps you to be an organized and efficient problem- solver.

7. 9/6/20157 My Certification That is how we learn. Add the hands- on and you have an idea of what we are doing. Join us on our journey with Mouse Squad!! We hope it will be as interesting to you as it is for us.