1. EML4550 2007 1 EML 4550: Engineering Design Methods Design For Quality “Engineering Design,” by G.E. Dieter Chapter 12

2. EML4550 -- 2007 Total Quality Management (TQM) nDefinition of quality: the ability (degree of accomplishments/excellence) of a product or service to satisfy the requirements of clients/customers nTotal Quality Management (TQM) is a comprehensive and structured strategy to manage the quality of products and services by making improvements through continuous feedback and assessment. nIn recent years, TQM requirements have been defined by organization to adherent to established standards, such as the International Organization for Standardization's (ISO, 1946) standards series.International Organization for Standardization's (ISO, 1946) standards series l ISO 9000 (1987, 2000) family addresses "quality management".ISO 9000 l ISO 14000 (1996, 2004) family addresses "environmental management”ISO 14000

3. EML4550 -- 2007 ISO Management System Standards nPlan-Do-Check-Act is the operating principle of the ISO’s management system standards lPlan: set clear objectives and develop plans accordingly lDo: implementation lCheck: assessment based on pre-determined objectives and metrics lAct: continuous evaluations leading to subsequent improvements

4. EML4550 -- 2007 Quality Management Principles nThe eight quality management principles for the revised ISO 9000:2000 series are: lPrinciple 1: Customer focusPrinciple 1: Customer focus lPrinciple 2: LeadershipPrinciple 2: Leadership lPrinciple 3: Involvement of peoplePrinciple 3: Involvement of people lPrinciple 4: Process approachPrinciple 4: Process approach lPrinciple 5: System approach to managementPrinciple 5: System approach to management lPrinciple 6: Continual improvementPrinciple 6: Continual improvement lPrinciple 7: Factual approach to decision makingPrinciple 7: Factual approach to decision making lPrinciple 8: Mutually beneficial supplier relationshipsPrinciple 8: Mutually beneficial supplier relationships lThe next stepThe next step

5. EML4550 -- 2007 Quality Control Tools nQuality Functional Deployment (QFD)Quality Functional Deployment (QFD) nDesign for Manufacturing and Assembly (DFMA)Design for Manufacturing and Assembly (DFMA) nTaguchi MethodTaguchi Method nFailure Mode and Effect Analysis (FMEA) nStatistical Process Control (SPC) nSix SigmaSix Sigma lDMAIC: Define, Measure, Analyze, Improve, Control : usually for existing processes lDMADV: Define, Measure, Analyze, Design, Verify: for new processes