1. Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Mercer University

2. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 2 Quality Time Line 1875 – –Taylorism – –(Scientific Management) 1925 – –Shewhart – –Statistical approach – –Process variation 1930 – –Dodge and Romig – –Acceptance Sampling 1950 – –Deming – –Top Management Responsibility – –Statistically-based approach to quality 1980 – –US industrial leaders begin to embrace quality – –Deming and Taguchi – –Push quality upstream into engineering design 2000 – –Institutionalizing Quality – –Global marketplace

3. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 3 W. Edwards Deming 1950’s - 1990’s “Best known quality expert in the world” (Besterfield text) Deming’s Fourteen Points Deming Cycle Seven Deadly Diseases Out of the Crisis

4. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 4 Joseph Juran 1950’s - 1990’s Engineer, Univ. Professor, Consultant Juran’s Quality Handbook Managerial Breakthrough Juran Trilogy Planning Control Improvement

5. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 5 Walter Shewhart Promoted quality in the 1930’s “Father of Statistical Quality Control” Economic Control of Quality of Manufactured Product 1931 Control Charts Assignable / chance causes of variation Plan – Do – Check – Act (PDCA)

6. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 6 Philip Crosby 1970’s - 1980’s Quality is Conformance to Requirements Slogans – –Zero Defects – –Do it right the first time Quality is Free (1979) Quality without Tears (1984) 14 Steps for Improvement

7. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 7 Genichi Taguchi 1960’s - 1990’s Taguchi Loss Function (combines cost, target, and variation into one metric) Design of Experiments (modified) Robust Design (parameters and tolerances) Quality as Loss to Society

8. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 8 Armand Feigenbaum 1950’s - 1980’s (1961) Quality Control: Principles, Practice, and Administration (1961) Reissued as Total Quality Control (1991) Quality is a Way of Managing Organizational Impact of Quality

9. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 9 Kaoru Ishikawa 1950’s – 1980’s Guide to Quality Control (1982) What is Total Quality Control? The Japanese Way Quality Circles (work groups and supervisors trained in SPC concepts) Cause-and-Effect Diagram

10. IDM 355 Fall 2011Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 10 Contact Information Email: Burtner_J@Mercer.edu Email: Burtner_J@Mercer.edu US Mail: US Mail: Mercer University School of Engineering 1400 Coleman Avenue Macon, GA Phone: (478) 301- 4127 Phone: (478) 301- 4127