1. Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

2. Topics Branding and Identity One-Stop Certification Workforce Development Academy Partner for Success Case Management Sector Strategy UI Customer Service Plan High Performing WIBs

3. Branding and Identity Understanding the Customer Journey Creating a Unified Brand Transforming the Brand Experience Delivering a Brand Promise that Puts the Customer First

4. One-Stop Certification Transformational Process Standards and Measures – Employer Services – Job Seeker Services – Service Management Implementation Strategy – Self Assessment – One-Stop Plan – Technical Assistance Resources

5. Workforce Development Academy Develop a Needs Assessment Identify competencies required for all levels of the workforce system partners Create a comprehensive professional development strategy Construct the Instructional Design Conduct Pilot Training Provide Train-the-Trainer Component

6. Partner for Success Strengthen Collaboration among Department Offices Create Buy-in of Regional Management Partner for Success Workshop Identify and Develop Policy Framework Develop the Vision Document Conduct Regional Institutes Build One-Stop Transformation Plans

7. Case Management Create Steering Committee Develop New Structure for Case Management Generate State Policy Build a Technological Platform to Support It Provide Training Evaluate and Modify

8. Sector Strategy Identification of State Sectors Conduct Sector Institute Create a Sector Strategy Tool Kit and Website Establish Regional Sectors Develop Industry Partnerships Fine Tune One-Stop Operations and Business Services to Support Sectors

9. UI Customer Service Plan Direct Deposit Withholdings Online Eligibility Review Process Help Desk Support Staff Training Business Services Evaluation Automate Processes

10. High Performing WIBs Set Clear Strategic Direction Grow Strong and Engaged Boards Manage Assets Efficiently and Effectively Roll-Out Strategy – Baseline Year – Learning Year – Performance Year

11. Thanks for Listening!