1. Workplace Management Unit Two

2. What is Management? The science of getting things done through other people. Management Roles: – Designer of programs – Administrator of programs – Auditor of programs – Evaluator of programs

3. Keys to Management Performance Management must create the environment to motivate workers Selection of the right: person, job and environment Behavior and interpersonal skills essential

4. Human Behavior and Safety “The Troubled Employee” –an employee whose personal problems interfere significantly with job performance. How does the troubled employee effect the organization?

5. Human Behavior and Safety Psychological Factors that influence Safe Behaviors: – Individual Differences – Motivation – Frustration and Conflict – Employee Attitudes

6. Human Behavior and Safety Stress in Workplace !!!! –Examples? –Who creates them? –Effects on safe behaviors? –Coping with stress?

7. Human Behavior and Safety Safety Techniques to Address Human Behavior: –educating employees in proper safety methods –observe/discuss and measure safe behaviors as the occur –reinforcing safe behavior

8. Human Behavior: Creating Change A company with a strong safety culture typically experiences few at-risk behaviors, consequently they also experience low accident rates, low turn-over, low absenteeism, and high productivity. Top management support of a safety culture often results in acquiring a safety director, providing resources for accident investigations, and safety training.

9. Human Behavior: Creating Change Ultimately, safety becomes everyone's responsibility, not just the safety director's. Management and employees are committed and involved in preventing losses.

10. Safety Leadership What makes people want to follow a leader? Why do people reluctantly comply with one leader and passionately follow another to the ends of the earth? Safety Leadership What makes people want to follow a leader? Why do people reluctantly comply with one leader and passionately follow another to the ends of the earth?

11. 6 C’s of Leadership Character Charisma Commitment Communication Competence Courage

12. Character Who are you when no one’s looking? How you deal with crisis reveals much. Two paths: Character or Compromise Action is the real indicator of Character Real character is being bigger on the inside

13. Charisma The ability to draw people to you It CAN be developed: –Love life –Put a “10 on everyone’s forehead –Give people hope –Share yourself –Practice “other-mindedness”

14. Commitment Scares some people Means something different to individuals Starts in the heart Tested by action Opens the door to achievement

15. Communication Absolutely essential Much of life’s successes depend upon it Simplify the message See the person Show the truth Seek a response

16. Competence You don’t have to be Michael Jordan or Bill Gates to excel in this area Show up consistently Keep improving Follow through with excellence Accomplish more than expected Inspire others

17. Courage A leadership position doesn’t give a person courage, but courage can give them a leadership position Begins with an inward battle Making things right, not just smoothing them over Inspires commitment from followers Your life expands in proportion to your courage

18. What do the letters L-E-A-D-E-R mean?

19. 6 important things that all leaders do: L isten and L earn from others E nergize the organization A ct for the benefit of everyone D evelop themselves and others E mpower others to lead R ecognize achievement

20. L isten and L earn from others Adopt the 2/1 rule Listen to what is NOT being said Let others speak first Encourage people to dump on you Learn from failures Promote a “culture of learning” Listen to yourself

21. E nergize the organization Share successes Encourage people to meet and mingle Develop a plan that does away with “isolationism” Plan timely development sessions to recharge your members Use humor liberally

22. A ct for the benefit of everyone Just do it! Set the example: Walk the talk Be willing to make the tough decisions Go on a problem hunt Remember “The Hard Right” Be a champion

23. D evelop themselves and others Think! Know thyself Be driven by vision, but willing to nurture the ideas and talents of others Demonstrate a willingness to teach others Be honest Tell others what you expect

24. E mpower others to lead Ask others to “drive for a while” Foster and encourage cooperation Learn to manage a diverse team Learn to let go Delegate responsibility... & authority Anticipate problems and head them off before they occur Focus on results

25. R ecognize achievement Good ideas and good people need to be noticed Remember that recognition is critical to self-esteem Be sensitive to those who don’t like a fuss Make a big deal of achieving goals Remember that people marry people, not organizations

27. Introduction Research indicates several benefits to companies who establish effective worker safety and health programs: –Reduction in the extent and severity of work-related injuries and illnesses –Improved employee morale –Higher productivity –Lower workers’ compensation costs

28. Introduction An effective safety and health program makes all the difference in preventing injuries and illnesses in the workplace. The result is lower accident-related costs. Other benefits include: Reduced absenteeism, Lower turnover, Higher productivity, and Improved employee morale. And it's the right thing to do.

29. Integrated Approach to Health and Safety Programs The best Safety and Health Programs involve every level of the organization, instilling a safety culture that reduces accidents for workers and improves the bottom line for managers. To be most effective, safety and health must be balanced with, and incorporated into, the other core business processes.

31. Major Elements Keys to an effective program: –Management commitment and employee involvement –Worksite analysis –Hazard prevention and control –Safety and health training h

32. Management Commitment Safety and health policy statement Clear program goals and objectives Visible involvement in program from top management Leadership

33. Management Commitment Assignment of safety and health responsibilities Clear communication of program goals

34. Management Commitment Provides adequate authority to responsible personnel Holds managers, supervisors and employees accountable for meeting their responsibilities

35. Employee Involvement Active role for employees: –Workplace inspections –Hazard analysis –Development of safe work rules –Training of coworkers & new hires

36. Worksite Analysis Hazard Identification: –Facilities –Processes –Materials –Equipment Use professionals that understand the processes involved

37. Worksite Analysis Perform job hazard analysis –Break tasks down into elements –Identify the hazards in each element –Identify control measures and safe work rules for each element

38. Worksite Analysis Identify existing hazards Anticipate hazards where procedures or operations change

39. Worksite Analysis Provide for regular site safety and health inspections Method for reporting and correcting hazards: –Communication of hazards –Method for correcting reported hazards –Prioritize –Timeliness –Without fear of reprisal

40. Worksite Analysis Effective system for: –Accident Investigations –Near Misses Identify root causes Contributing factors Methods for prevention of reoccurrence

41. Worksite Analysis Analyze injury and illness trends over time: –Identify injury type patterns –Identify injury task patterns –Analyze by department Identify common causes and prevent reoccurrence

42. Hazard Prevention and Control Determination made that hazard exists Where feasible eliminate by job or task design/redesign Elimination not feasible, control hazards –Engineering controls –Administrative controls –Personal protective equipment (PPE)

43. Hazard Prevention and Control System for timely correction or control of hazards Safe work procedures: –Developed from worksite analysis/SOPs –Training –Correction of unsafe performance –Positive reinforcement –Enforcement

44. Hazard Prevention and Control Provide for facility and equipment maintenance Plan and prepare for emergencies: –Training and drills Medical Program –First aid –Physician and emergency care

45. Safety and Health Training Effective new employee orientation: –Employee safety and health responsibilities –Protective measures –Proper procedures for machine operation –Understand all safeguards –Exits and emergency procedures

46. Safety and Health Training Cover all required employee training Documentation where required Reinforcing employee training: –Continual feedback –Refresher training as needed