2. “Work/Life/Leadership: Empowering Self and Others” Presented By: EmCert.com/Hopson Global Education Presented By: EmCert.com/Hopson Global Education D.L. Baker & Associates EmCert.com © 2003

3. Overview

4. Course Skills Taught

5. About This Course

6. Reasons You Need This Course Health care expenditures are nearly 50% greater for workers who report high levels of stress. (Journal of Occupational and Environmental Medicine) In 1995, nearly one-half of the States allowed workers compensation claims for emotional disorders and disability due to stress on the job. (1995 Workers compensation yearbook) NIOSH (National Institute of Occupational Safety and Health) studies show that hospital employers that offered general stress management education and prevention reduced lawsuits by 70%. Hospitals in the same NIOSH study that did not provide stress education experienced a rise in lawsuits, employee mistakes on the job, absenteeism and employee turnover. Health care expenditures are nearly 50% greater for workers who report high levels of stress. (Journal of Occupational and Environmental Medicine) In 1995, nearly one-half of the States allowed workers compensation claims for emotional disorders and disability due to stress on the job. (1995 Workers compensation yearbook) NIOSH (National Institute of Occupational Safety and Health) studies show that hospital employers that offered general stress management education and prevention reduced lawsuits by 70%. Hospitals in the same NIOSH study that did not provide stress education experienced a rise in lawsuits, employee mistakes on the job, absenteeism and employee turnover.

7. LESSON ONE “Take Control: Reverse Your Stress Overload” Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Self Assessment Time management Planning ahead Balancing work and family Choosing better options to reduce stress Practicing healthy self-care (diet, exercise and rest) Curtailing job burnout Practice Skills Related To: Core Competencies:

8. LESSON TWO “Building a Self-Care Program Just For You” Personal Mastery Flexibility/Adaptability Creative Thinking Systems Thinking Personal Mastery Flexibility/Adaptability Creative Thinking Systems Thinking Assessing one’s personal needs (self-care) Creating an emotional support system of friends and colleagues Developing personal routines and rituals that lower stress Evaluating the big picture of one’s life Creating a health routine that supports work/life Practice Skills Related To: Core Competencies:

9. LESSON THREE “Workplace Politics: Easing Tension Among Employees” Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Building good relationships with coworkers/employees Dealing with workplace tension Communicating effectively with others Developing leadership skills Dealing with difficult coworkers Enhancing the problem-solving skills of others Presenting one’s best self to others Managing conflict in the workplace Practice Skills Related To: Core Competencies:

10. LESSON FOUR “Managing Extreme Stress and Depression” Personal Mastery Flexibility/Adaptability Personal Mastery Flexibility/Adaptability Assessing one’s negative thinking objectively Evaluating how and when to reach out for assistance from others Managing extreme stress Developing coping mechanisms to deal with depression and negative events Practice Skills Related To: Core Competencies:

11. LESSON FIVE “Becoming a Less Stressed Supervisor” Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Creating more harmony in the workplace Learning to serve those you lead Developing an appropriate leadership style Creating a vision for your department Coordinating the talents and skills of others Mentoring/coaching others Empowering others through enhancing workplace morale Practice Skills Related To: Core Competencies:

12. LESSON SIX “Relationship Skills for Success” Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Self evaluation in order to protect one’s emotional wellness Evaluation of behaviors in others Assessment of what constitutes a mentally well adjusted individual Evaluation of one’s own ideas and philosophies Giving up negative beliefs and ideas Enhancing personal growth and development Managing one’s own part in relationships and productivity Voicing limits/setting verbal boundaries with others Initiating and promoting productive conversations Practice Skills Related To: Core Competencies:

13. LESSON SEVEN “Managing Marriage and Family” Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Balancing work and family Developing healthy personal relationships Creating a healthy marriage Establishing healthy boundaries in relationships Negotiating for change in relationships Developing respect and trust in relationships Practice Skills Related To: Core Competencies:

14. LESSON EIGHT “Dealing with Violence and Abuse in the Workplace” Interpersonal Effectiveness Flexibility/Adaptability Systems Thinking Interpersonal Effectiveness Flexibility/Adaptability Systems Thinking Thinking about why others act out negative behaviors Dealing with extreme situations in the workplace Learning to understand the dynamics of abuse and violence in relationships Evaluating self in order to bring harmony/leadership to the workplace Conducting healthy conversations to develop trust in the workplace Practice Skills Related To: Core Competencies:

15. LESSON NINE “Learning to Save Time and Money - Staying Organized” Personal Mastery Technical Skills Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Personal Mastery Technical Skills Flexibility/Adaptability Creative Thinking Systems Thinking Organizational Stewardship Managing time Managing money Locating needed resources Multi-tasking Prioritizing Developing good work habits to save time Creating systems that save time Getting organized Managing personal finances Practice Skills Related To: Core Competencies:

16. LESSON TEN “Workplace Politics: Easing Tension Among Employees” Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Personal Mastery Interpersonal Effectiveness Flexibility/Adaptability Creative Thinking Systems Thinking Finding support as leadership responsibilities increase Assessing roles/skills/performance objectively Creating control in the work setting to reduce stress Developing a team spirit and reducing tension at work Obtain transferable skills that can be utilized in different job responsibilities Negotiating with the supervisor for productive change Honoring personal and professional needs Assessing how to get the most out of the career/work role Practice Skills Related To: Core Competencies:

17. LESSON ELEVEN “Correcting Self Defeating Habits Will Lower Stress” Personal Mastery Flexibility/Adaptability Creative Thinking Systems Thinking Personal Mastery Flexibility/Adaptability Creative Thinking Systems Thinking Managing life and work situations Assessing what works and what doesn’t work in specific situations Assessing habits for optimum productivity/less stress Evaluating self defeating habits/behaviors Assessing available resources for life enhancement Assessing how to locate needed resources to meet goals Practice Skills Related To: Core Competencies:

18. LESSON TWELVE “Written Goals Give You More Control” Personal Mastery Technical Skills Flexibility/Adaptability Creative Thinking Systems Thinking Personal Mastery Technical Skills Flexibility/Adaptability Creative Thinking Systems Thinking Developing planning skills Evaluating personal and professional goals Dealing with change creatively Using creative thinking to develop a life/career plan Developing the ability to write and implement plans Evaluating work/life balance Staying objective about goals and plans Practice Skills Related To: Core Competencies:

19. Frequently Asked Questions Can my employees log on from home? Absolutely. They can access the course 24/7 from the Internet. Would our employees comprehend the advice and put it to practical use? We receive feedback from all over the world concerning our courses, textbook material, and articles-so we know what employees need. Can my employees log on from home? Absolutely. They can access the course 24/7 from the Internet. Would our employees comprehend the advice and put it to practical use? We receive feedback from all over the world concerning our courses, textbook material, and articles-so we know what employees need.

20. More Questions and Answers Who in my company should take this course? Anyone can benefit from the course from new hires to supervisors. The course is written to assist workers in creating a harmonious workplace while maintaining a healthy sense of self. When both supervisors and non-supervisory personnel take it it opens a two-way street to build a healthy work environment. Who in my company should take this course? Anyone can benefit from the course from new hires to supervisors. The course is written to assist workers in creating a harmonious workplace while maintaining a healthy sense of self. When both supervisors and non-supervisory personnel take it it opens a two-way street to build a healthy work environment.

21. A Course for All Employees William Rohloff, a former hospital CEO who is currently a business advisor, describes the course this way: “I like the way the material is presented. It’s very good. Readers should be able to grasp the material easily and put it to use immediately. The advice covers the stress issues that most working adults face.” William Rohloff, a former hospital CEO who is currently a business advisor, describes the course this way: “I like the way the material is presented. It’s very good. Readers should be able to grasp the material easily and put it to use immediately. The advice covers the stress issues that most working adults face.”

22. Summary