1. Maintain Ethical Conduct
Ethics in the IT Workplace

2. How is an IT professional expected to act?
To provide an ethical IT service is essentially to act in an honest and professional manner. IT professionals will ensure that they and their organisation are correctly represented, that their clients are advised of any conflict of interest, and that the interests of the client, internal or external, are properly protected.

3. A professional.. A professional: Dresses and acts appropriately
Respects others’ differences
Is fair and honest in their business dealings
Abides by legal, industry and workplace standards

4. Correct representation means..
For the professional, correct representation means to:
Represent your capabilities, services, or products accurately
Offer unbiased advice and disclose all relevant information
To provide accurate quotes and work estimates

5. Professional Presentation means..
Representing your capabilities, services, or products accurately
Offering unbiased advice and disclose all relevant information
Providing accurate quotes and work estimates

6. Protecting your client means..
Protecting client interests is about doing what is best for your client’s business operations.
Your client will expect:
Security and reliability
Confidentiality
Value for money
Professional service
Appropriate IT solutions

7. Conflicts of interests means ...
A conflict of interest is a situation where you or your organisation has goals or values that conflict with the client’s or employer’s needs.
This situation may create an appearance that you are not acting in the best interests of the client or employer, whether or not you actually do so.

8. Conflicts of interests means ...
Examples of conflicts of interest include:
Financial or personal gain at the client’s expense
Professional or personal involvement with the client’s competition
Non-professional relationships
Involvement in a project for client’s business rival
An inappropriate business connection through a friend, partner or relative
Personal or ethical bias against the client or their business

9. Conflicts of interests mean ...
When a conflict occurs you should:
Notify the client and employer as soon as possible
Admit any bias when providing information