1. Supply Chain Management

2. It is a cross-functional approach to managing the movement of raw materials into an organization and the movement of finished goods out of the organization toward the end-consumer. Supply Chain Management ?

3. Elements of Supply Chain Management Deciding how to best move and store materialsLogistics Determining location of facilitiesLocation Monitoring supplier quality, delivery, and relations Suppliers Evaluating suppliers and supporting operationsPurchasing Meeting demand while managing inventory costsInventory Controlling quality, scheduling workProcessing Incorporating customer wants, manufacturing, and timeDesign Predicting quantity and timing of demandForecasting Determining what customers wantCustomers Typical IssuesElement

4. Typical Supply Chains Purchasing ReceivingStorageOperationsStorage ProductionDistribution

5. Supplier Storage } Mfg.StorageDist.RetailerCustomer Typical Supply Chain for a Manufacturer

6. 1.Improve Operations 2.Increasing Levels of Outsourcing 3.Increasing Transportation Costs 4.Competitive Pressures 5.Increasing Globalization 6.Increasing Importance of E-commerce 7.Complexity of Supply Chains 8.Manage Inventories Need for Supply Chain Management

7. It addresses the following issues - Distrubution Network Configuration: Number and location of suppliers, production facilities, distribution centers, warehouses and customers. Distribution Strategy: Centralized versus decentralized, direct shipment, cross docking, pull or push strategies, third party logistics. Information: Integrate systems and processes through the supply chain to share valuable information, including demand signals, forecasts, inventory and transportation. Supply chain management

8. Benefits of Supply Chain Management Lower Inventory Higher Productivity Greater Agility Shorter Lead Times Higher Profits Greater Customer Loyalty

9. Key Learning Areas Supply Chain Design, Development and Evaluation Logistics Management Managing Contracts Application of Statistical Tools for Supply Chain Management Decisions Application of IT and E-business tools

10. Purchase / Vendor Development Manager Material Management Executive / Manager Team Leader / Technical Leader / Logistics Manager / Logistics Executive Warehouse Manager Functional Outside Consultant Career

11. Software Services IT Enabled Services Automobile Components Cement / Construction / Engineering / Metals / Steel / Iron Consumer FMGC / Foods / Beverages Retailing / Oil & Gas / Infrastructure / Power / Non- conventional energy / Bio-Tech. / Pharma / Life Sciences Telecom / ISP / Consumer Durables / Home Appliances Industry

12. Quality Management

13. What is quality? It is the ability of a product or service to consistently meet or exceed customer’s expectations. The quality of a developed product is influenced by the quality of the production process.

14. It is the policy and associated procedures, methods and standards required for the control of projects. The purpose of quality management is to increase certainty by reducing the risk of project failure. It also provides the opportunity for continuous improvement. Quality Management

15. The Consequences of Poor Quality Loss of Business Liability Productivity Costs

16. Quality management activities Quality assurance –Establish organisational procedures and standards for quality. Quality planning –Select applicable procedures and standards for a particular project and modify these as required. Quality control –Ensure that procedures and standards are followed by the software development team. ( Quality management should be separated from project management to ensure independence. )

17. Dimensions of Quality Performance - main characteristics of the product / service Aesthetics - appearance, feel, smell, taste Special Features - extra characteristics Conformance - how well product / service conforms to customer’s expectations

18. Dimensions of Quality Reliability - consistency of performance Durability - useful life of the product / service Perceived Quality - indirect evaluation of quality (e.g. reputation) Serviceability - service after sale

19. Requisites for Quality Management Quality Management in Manufacturing Process Capability Studies Six Sigma Approaches Quality Management in Services Service Quality in Airlines Service Quality in Hotel industry Service Quality in Health Care industry Key Learning and Application Areas:

20. Career Options Pharma Industry IT / ITES Industry Manufacturing Industry Service Industry Corporate o Quality Manager o Quality Assurance Manager o Quality Control Manger