1. IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System
HR Specialty Products & Services Catalogue Executive Summary
A No Frills Distillation of Vendor’s Marketing Collateral
Thomas A Ference
President & CEO
Human Resources Mining & Distribution Co
Locating, Validating and Accelerating HR  Innovation
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2. IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System
60% to 70% of all terminations are due to employee absences
Employee-to-Supervisor absence reporting can be time consuming, inaccurate and delayed. Can lead regulatory compliance issues, the inability to effectively staff and control labor costs, union grievances and higher-than-necessary insurance program costs
Via IVR, this HIPPA compliant system:
~Captures current and historical call-off data 24/7directly from employee
~Supervisor notified (via PDA if you like )within 20 seconds of call off.
~Tracks absences cumulatively, by individual event or claim
~Tracks whether continuous or intermittent absence, tardy or leaving early
~Reports on those paid or unpaid absence programs as desired by employer

3. IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System
~tracks each event against actual time worked via receipt of regular reports from payroll or other data sources
Posts information in real time on two websites; one providing absence details to supervisors and another providing a comprehensive, “what’s going on out there ” dashboard for HR
Data is easily exportable to other applications
At employer’s option, vendor can execute necessary compliance transactions
Average 15% reduction in absence rates Y1 + 10% post-sentinel effect
Call center-based or internal FMLA reporting systems can be costly and produce inaccuracies due to inconsistencies
Here, via IVR, employees self-report potential FMLA claims into a tracking and reporting system
System deploys 12-years-in-the-development, proprietary algorithms that automatically pre-determine FMLA eligibility;

4. IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System
System can interact with client’s current FMLA administrator, or
Vendor can provide full administration;
~mailing EE certification forms
~approving denying claims
~tracking continuous and intermittent leave occurrences,
~maintaining EE FMLA leave time balances
~monitoring EE intermittent leaves for abuse/suspect claims
Real time reports (20 seconds after call-in) provided to HR & field managers
Trend reporting -headquarters level roll-up and on down
Federal and state forms auto-mailed to employees
Less costly than labor intensive call center approaches   

5. Employee Absence Record

6. Employer Absence Tracking

7. FMLA Absence Tracker Included or Stand Alone

8. U.S Midwestern Manufacturing Company Absence Management Case Study
Mid-Sized manufacturer suffering from supervisor-reported, inconsistent absence data plus errors in the administration of FMLA, state mandated leave laws and general company attendance policies
Outsourcing vendor installed custom-scripted, IVR driven, employee-self-reported absence tracking system (most everyone has a telephone) that resulted in a squeaky clean & homogenous database
Vendor’s Absence Management system and with vendor help, those processes affecting a local medical clinic, were customized to meet client’s unique attendance policies, comply with state mandated leave benefits and enable consistent enforcement of absence abuse policies
Results include significant reductions of 1.2 FTE’s in HR, in front line manager involvement, of 20% in absence rate, in problematic claims, in number of Federal & State leave claims processed

9. Next Steps
This product/service is contained in the HR Specialty Products & Services Catalogue™
Operational level details about this particular service provider can be obtained in conference with the vendor
The HR Mining &Distribution Co. is an independent and contracted representative of the vendor
Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo
Tom Ference (Chicagoland area) or
Thank you for your potential interest in this fresh thinking