1. Group HR Sukanya Patwardhan – 12th December 2012 Welcome Good Morning Good Afternoon

2. Group HR Your Assignment… I am eager to know your learning through Your meeting / connecting with the HR professionals in your company

3. Group HR Our HRM Schedule HRM introduction Job Design Recruitment & Selection Performance Management Career Management Training & Development Compensation & Rewards Frontiers of HR Anything else ? Our focus is to help you do even better as leaders by learning about HRM. Is that okay with you?

4. Group HR What is the goal of Job design?

5. Group HR Job Design Defining Changing the content and/or process of a specific job to increase job satisfaction and performance.

6. Group HR Job Design Elements

7. Group HR Elements of Job Design Job design involves specifying the content and methods of job – What will be done – Who will do the job – How the job will be done – Where the job will be done – Why will it be done – Ergonomics : Incorporation of human factors in the design of the workplace

8. Group HR Advantages to the Organization Job - Person Fit Increased Performance Maximise Internal Resources Greater Job Satisfaction Reduced Absenteeism & Turnover

9. Group HR Case Study - Source - http://www.prospects.ac.uk/adult_nurse_job_description.htm Job Description of a nurse Nurses care for adult patients who are suffering from acute and long- term illnesses and diseases. They support recovery from illness or operation by using care plans, carrying out care procedures and assessments and by focusing on the needs of the patient rather than the illness or condition. They also promote good health and wellbeing through education. Nurses usually work within a multidisciplinary team but are the main point of contact for patients, often providing the most continuity of care. Adult nurses work mainly in hospitals and the community, attached to a health centre or general practice and in residential homes, specialist units, schools and hospices. Many nurses work with patients in their own homes.

10. Group HR Duties of a Nurse Exact duties may vary depending on your role but will usually include: writing patient care plans; implementing plans through tasks such as preparing patients for operations, wound treatment and monitoring pulse, blood pressure and temperature; observing and recording the condition of patients; checking and administering drugs and injections; setting up drips and blood transfusions; assisting with tests and evaluations; carrying out routine investigations;

11. Group HR Contd.. responding quickly to emergencies; planning discharges from hospital and liaising with community nurses, GPs and social workers; communicating with and relieving the anxiety of patients and their relatives; advocating on behalf of patients; educating patients about their health; organising staff and prioritising busy workloads; mentoring student and junior nurses; maintaining patient records; making ethical decisions related to consent and confidentiality.

12. Group HR Should you pay attention to the following?

13. Group HR Steps in Job Analysis Select jobs for analysis. Determine what information to collect. Determine how to collect the information. Determine who collects the information. Process the information. Write job descriptions (what is to be done) and job specifications (what it requires to do what is to be done – qualifications etc).

14. Group HR Information Collected for Job Analysis Actual work activities Tools, equipment, and other necessary work aids Job context Personal characteristics Behavior requirements Performance standards

15. Group HR Collecting Job Analysis Information Observation Perform the job Interviews Questionnaires and checklists Critical incidents Performance evaluations Diaries Variety of methods

16. Group HR Uses of the Job Description Recruiting Selection Orientation Training Employee evaluations Promotions and transfers

17. Group HR Key Elements of the Job Description Job identification data Job summary Job duties Job environment Job specifications Minimum qualifications

18. Group HR Job Design Continuum Specialization Enlargement Enrichment Empowerment Self-directed Teams Increasing reliance on employees’ contribution and increasing acceptance of responsibility by employee Source: Heiz and Reider

19. Group HR Job Enrichment It seeks, to improve the job content and provide opportunities for people to satisfy intrinsic needs such as achievement, recognition, job interest, responsibility and growth.

20. Group HR How to motivate the PRIDE system P rovide a positive working environment R ecognize everyone's efforts I nvolve everyone Develop skills and potential Evaluate and measure continuously

21. Group HR Moderators 1.Knowledge and skill 2.Growth need strength 3.Context satisfaction  Feedback from job  Autonomy  Skill variety  Task identity  Task significance Core job characteristics  High work effectiveness (low absenteeism & turnover)  High growth satisfaction  High intrinsic work motivation Outcomes  High satisfaction with work  Knowledge of the actual results of the work activities  Experienced responsibility for outcomes of the work  Experienced meaningfulness of work Critical psychological state

22. Group HR Obstacles to Job Redesign Resistance to change – Skilled workers – Labor unions – Supervisors Hard to find optimal levels of enrichment and specialization – Must deal with differences across people

23. Group HR Current Organisation Too many levels? A B C D E F G H I J E F I A B C D G H J How it actually works How it ought to be A B CD E F G H I J Work Levels

24. Group HR People Grow Only Through Challenge: “Crucibles Make Leaders” Work Levels are about ENRICHED and CHALLENGING JOBS Training Courses Interaction with people (coaching/ mentoring) Challenging Jobs 10%20%70% From: Mr. V.K. Verma

25. Group HR Yours Truly spatwardhan@tata.com 020-66091086