1. My N’Ice Cream Study Case: Management Information systems Dr. Oualid (Walid) Ben Ali University of Sharjah, Sharjah, UAE www.walidali.net

2. Outline Brief presentation of our business Our goal Our Business Environment Our products and services Our staff members E- and M-Business The power of Information Systems

3. Outline Brief presentation of our business Our goal Our Business Environment Our products and services Our staff members E- and M-Business The power of Information Systems

4. Our Business: Brief presentation Ice cream and Juice shop:

5. Outline Brief presentation of our business Our goal Our Business Environment Our products and services Our staff members E- and M-Business The power of Information Systems

6. Our Business: Our goal Our goal: Increase our Benefit (Increase our Revenue OR Decrease our Cost Benefit = Revenue - Cost

7. Outline Brief presentation of our business Our goal Our Business Environment Our products and services Our staff members E- and M-Business The power of Information Systems

8. Our Business: the Environment The Business Environment: Product or Service Customers Staff member Competitor Supplier

9. Our Business: Our goal Our goal: Increase our Benefit (Increase our Revenue OR Decrease our Cost Benefit = Revenue - Cost Product or Service Customers Staff member Competitor Supplier

10. Our Business: Our goal Our goal: How to fulfill this target using Information Systems and Information technology? Benefit = Revenue - Cost Product or Service Customers Staff member Competitor Supplier

11. Our products & services In our business we offer products services: Ice Cream:

12. Our products & services In our business we offer products services: Juice:

13. Our products & services In our business we offer products services (CATALOG):

14. Our staff members In our business we have several staff members, among them we have:

15. Our competitors We are not alone, we have competitors:

16. Our information systems Our products and services in the information systems

17. Our information systems Our staff members:

18. Our information systems (TPS): Data Our transactions: Transaction Processing Systems (TPS)

19. Our information systems (TPS): Data Our transactions: Transaction Processing Systems (TPS)

20. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

21. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

22. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

23. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

24. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

25. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

26. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

27. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

28. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

29. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

30. Our information systems (MIS): From Data to Information Our MIS reports: Management Information Systems (MIS)

31. Our information systems (MIS): More Data more Info Our MIS reports: Management Information Systems (MIS)

32. Our information systems (MIS): More Data more Info Our MIS reports: Management Information Systems (MIS)

33. Our information systems (DSS): From Info to Decision Our DSS reports: Decision Support System (DSS)

34. Our information systems (DSS): From Info to Decision Our DSS reports: Decision Support System (DSS)

35. Our information systems (DSS): From Info to Decision Our DSS reports: Decision Support System (DSS)

36. Outline Brief presentation of our business Our goal Our Business Environment Our products and services Our staff members E- and M-Business The power of Information Systems

37. E- and M-Business The Business Environment: Product or Service Customers Staff member Competitor Supplier

38. Outline Brief presentation of our business Our goal Our Business Environment Our products and services Our staff members E- and M-Business The power of Information Systems

39. Conclusion: The power of IS Information systems is the most powerful weapon which is used nowadays in order to compete. We have to invest on it: It is not a cost, it is an investment.

40. Thank You!