1. Tracie Butte Matthew Pavelchik Collin Williams University of Phoenix Online BSA 310 DR. Manuel Torres May 12, 2012 1

2. Riordan Manufacturing is a global plastics manufacture with around 550 employees, Riordan annual earnings is project to be 46 million. Riordan Manufacturing is owned by Riordan Industries, a fortune 1000 company based in San Jose California with more than 1 billion in revenues. Riordan Manufacturing has recently placed a service request for all locations to review existing business systems. 2

3.  Existing System Concerns:  All locations use different systems  Reports sent from Michigan and Georgia to the corporate office must be manually entered or reformatted to match the correct accounting codes.  The labor intensive and extra time of having to consolidate information from the other three locations.  Proposed Systems:  Implementing of EDI, Bar Code Reading,  Executive Decision Support System (EDDS) in the (Georgia, Michigan, and California locations 3

4.  Records are not centrally located  Difficult to access documents  Agents in the field do not have access to information  Mobile access is not available  Historical data not readily available  Slow sales data processing  Sales marketing data not accessible during sales outside work place  Not a flexible system to access information during business travel  New IT security levels need to be implemented  Sales needs new IT System 4

5.  Customer Relationship Management System (CRM) to consolidate the following reports.  Historical Sales; Dates (order, delivery, and payments), Unit and Dollar amounts of each product, Sales by customer (price paid, cost, margin, and discounts)  Past Marketing Research, Marketing Plans, and Design Awards  Sales Database  Production Records  Profit and Loss Statements 5