1. Coaching T.E.A.M. Talk: Communicating with Style Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services Permission is granted to reproduce these training materials with proper attribution for internal use within healthcare organizations or government agencies at no cost to the training participants. Other reproduction is prohibited without written permission from UW Oshkosh CCDET. All rights are reserved. For information on reproducing these materials, please contact the Director of UW Oshkosh CCDET at 920-424-3034.

2. Learning Points Identify your personal communication style and the style of others Improve communication skills, both verbal and nonverbal Communicate successfully with those you supervise Adapt communication skills for a more successful team

3. Who’s on Your Team? A supervisor works with several team members: Clients/residents Co-workers Caregivers Family members of clients and residents

4. Encouraging Cooperation and Teamwork Managers fail due to inability to communicate Understand your strengths and limitations to improve skills Acknowledging style differences allows us to move past conflict

5. Identifying Communication Styles Verbal vs. Nonverbal Communication

6. T.E.A.M. Talk: Communicating with Style It’s not what we say but how we say it! Sort the cards by the one that is most like you to the one that is least like you Don’t think about it too much--just go with your first impressions

7. Activity: Analyze the Styles What strengths does your style bring to the team? How could your style limit the team?

8. More About T.E.A.M. Talk Avoid Stereotypes Reduce Conflict with Others Improve Communication with: Other styles Clients Family members of residents

9. Activity: Strengthen Your Team 1.Think about members of your team— what styles do you see? 2.What skills and strengths does each style bring to the team? 3.How can you build more teamwork and cooperation by understanding communication style?

10. Why Understanding Style is Important Focus on the message, not the personality More likely to meet goals Maximize strengths; minimize limitations What are positive outcomes that result from understanding communication style?

11. Learning Points Review Identify your personal communication style and the style of others Improve communication skills, both verbal and nonverbal Communicate successfully with those you supervise Adapt communication skills for a more successful team