1. Matt Fleming President

2. What is a Work Process? Linked activities designed to produce an outcome (all work done in an Organization is part of a Process)  ADLI (Approach, Deployment, Learning & Integration)  Key Work Processes  Processes that Contribute to an Organization’s Core Competencies  Key Support Processes  Support the Organization’s Value-Creation Processes

3. A Process to Manage Processes?  Process Governed by a Centralized Authority  Quality Management Systems (QMS)  Needs to be Systematic & Sustainable  Needs to be in Alignment with the Business  Have to be able to Measure the Results/Effectiveness of Processes  Results (Key Measures, Goals & Accountability)  Audits (ISO)

4. Complicated made Simple  “If you can’t explain it to a six year old, you don’t understand it yourself”  Albert Einstein

5. How to Manage Work Process  Design  Manage  Implement  Execute  Review  Improve  Innovate

6. Design  Design Work Processes to meet Work Process Key Requirements (beware of “Loophole Hunters)  Stakeholder Key Requirements  Strategies (Company or Department)  Value Propositions  Core Competencies  Goals (Need Key Measures & Accountability)  Business Rules  Desired Output  Create Work Process Maps  Create Work Instructions/WIS

7. Manage  Manage  Implement  Training & Integration  Execute  Performing Processes in Alignment with Standards  Review  Ensure Work Process Key Requirements are Met  Results (Key Measure Performance against Goals)  Improve (Performance Improvement System)  Corrective Action Report (CAR)  Opportunity for Improvement (OFI)  Process Stewardship – Keeping Processes in Alignment with Business’ Needs & Direction

8. Innovate (Performance Improvement System)  Idea Development  Manage for Innovation  Idea Categorization &Prioritization  Idea Implementation  Strategic Plan (Company or Department)  Bucket List  CAR List (Non-Conformities)  OFI List (Opportunities for Improvement)  Suspense  Project Management Process

9. The Difference Between Improve & Innovate  Improvement  Keeps Processes in Alignment with Business Needs & Direction  Part of Management  Requires Great Stewardship and Integration  CARs (Non-Conformities) – When a Process Fails to Meet its Work Process Key Requirements  Broken or Wrong (Right Today but Wrong Tomorrow)  OFIs (Opportunities for Improvement) – Incremental, Non- Strategic Changes Necessary for “Keeping Up”  Innovation  Strategically Important  Game-Changing  Have to Manage for Innovation

10. Matt Fleming President