1. BOH4M1

2. Accountability  The requirement of one person to answer to a higher authority for performance results achieved in his or her area of work responsibility. Conceptual Skill  The ability to think critically and analytically to solve complex problems.

3. Controlling  The process of measuring work performance, comparing results to objectives, and taking corrective action as needed. Corporate Governance  The active oversight of management decisions and company actions by boards of directors

4. Discrimination  Putting members of a population at a disadvantage by treating them unfairly and denying them the full benefits of organizational membership. Emotional Intelligence  The ability to effectively manage ourselves and our relationships.

5. Ethics  A code of moral principles that sets standards of what is “good” and “right” as opposed to “bad” and “wrong” in the conduct of a person or group. Functional Managers  Managers who have responsibility for a single area of activity. Eg. Marketing, Accounting.

6. General Managers  Managers who are responsible for more complex organizational units that include many functional areas. Glass Ceiling Effect  An invisible barrier or “ceiling” that prevents women and minorities from rising above a certain level of organizational responsibility.

7. Globalization  The worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy. Human Skill  The ability to work well in cooperation with others.

8. Intellectual Capital  The collective brainpower or shared knowledge of a workforce that can be used to create value. Knowledge Worker  Someone whose mind is a critical asset to employers and who adds to the intellectual capital of the organization.

9. Leading  The process of generating enthusiasm in others so they work hard and direct their efforts to accomplish objectives. Lifelong Learning  The process of continuously learning from our daily experiences and opportunities.

10. Line Managers  Managers who are responsible for work activities that make a direct contribution to the organization’s outputs. Management  The process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals.

11. Manager  A person in an organization that directly supports and helps activate the work efforts and performance accomplishments of others.