2. 1.Ensuring that you Succeed in the New Workplace Succeeding in today’s world of work demands that you read, listen, speak, and write effectively. With globalization, communication is more complicated since people have different religions, customs, lifestyles, and therefore requires new attitude and skills. Innovative communication technologies like, e-mail, voicemail, fax, videoconferencing, and the web are revolutionizing the way we exchange information. Fast Technology changes and work procedures needing constant self-actualization. Finally, Knowledge is power.

3. 2.Examining the Process of Communication. The communication process has five steps: ideas, information, message encoding, message transmission, message decoding, and feedback. A successful communication requires predicting the effect of a message and adapting it to its receiver. Messages are transmitted trough media, like computers telephones, letters, faxes…, also called channels. Asking questions encourages feedback that clarifies communication.

4. 3.Overcoming Interpersonal Communication Barriers. Barriers to successful communication include bypassing, differing frames of reference, lack of language or listening skills, emotional interference, and physical distractions. Miscommunication often results when the sender’s frame of reference (ethnic background, intellectual culture…) differs markedly from the receiver’s. To overcome obstacles, communicators must anticipate problems in encoding, transmitting, and decoding. Successful communication requires good oral and written language skills as well as asking questions to stimulate feedback.

5. 4.Communicating in Organizations. Organizational communication has three basic functions: to inform, to persuade, and/or to promote goodwill. Two ways of communication: Internal (within the organization) and external (outside the organization). Internal Communication consists of e-mail, memos, and voice messages; external communication generally consists of letters. Oral communication minimizes miscommunication but provides no written record. Avoid information overload and productivity meltdown. Although communication tools like e-mail were expected to make workers more productive, the truth is that many employees feel stressed and/or are unable to perform.

6. 5.Improving the Flow of Information in Organizations Formal communication channels follow an organization’s chain of command. Job plans, policies, instructions, feedback, and procedures flow downward from managers to employers. Workers, coordinate tasks, share information, solve problems, and resolve conflicts through horizontal communication (workers at the same level). To improve horizontal communication, companies are training and rewarding employees. Feedbacks from employees form the upward flow of communication in organizations.

7. 6.Facing Increasing Ethical Challenges Ethical awareness grows as companies recognize that ethical practices make good business sense. Goals of ethical communicators include telling the truth, labeling opinions, being objective, communicating clearly, and giving credit. “Plain English” guidelines require simple, understandable language in policies, contracts, warranties and other documents. Discussing an ethical problem with a coworker or colleague might lead to helpful alternatives.

8. Conclusion Communication skills are not inherent; they must be acquired. A good communicator is also a good listener. Don't overload the receiver with information and ideas. Always take advantage of the unique opportunity you now have.