1. United Way’s mission is to improve lives by mobilizing the caring power of the community 211 is a Free & Confidential Information & Referral Line In Santa Clara County Harvest of Knowledge 3/5/2011

2. www.uwsv.orgwww.211scc.org What is 211 Santa Clara County? 211 Santa Clara County is a program of United Way Silicon Valley For everyday needs: 211 connects people to more than 6,000 health and human services Free and confidential, 24/7, 170+ languages Live, professional and caring call specialist Quick, accurate information during disasters or public health crisis Available to everyone regardless of income An information and referral line Designated by the CPUC to provide services for Santa Clara County In times of disaster: A provider of information relating to disaster response and disaster recovery

3. www.uwsv.orgwww.211scc.org 211 in everyday circumstances What information do callers receive? Basic Human Needs: Food, clothing, shelter, rent and utility assistance, foreclosure prevention Employment Services: Job search assistance, unemployment benefits, financial assistance, job training and development Support for Children and Families: Childcare, homework assistance, after school programs, recreation, mentoring, protective services Support for Seniors and Person with Disabilities: Transportation, meals, independent living workshops, home health care, adult day care, respite care Physical and Mental Health Resources: Support groups, crisis intervention, drug and alcohol counseling, community clinics, health education, immunizations Legal Assistance: Legal aid and counseling

4. www.uwsv.orgwww.211scc.org Examples of 211 Calls A senior citizen wanting home care support in order to live independently A homeless person seeking shelter, or to have a hot meal A family facing eviction and needing housing options A recent immigrant needing language and employment training A pregnant woman seeking information about prenatal care A laid-off worker wanting to find out about employment insurance A family searching for child-care services in their community or close to work A concerned neighbor trying to help a friend in an abusive relationship A family trying to find services for their son with a newly-diagnosed illness A person feeling stressed about his/her job and needs to talk with someone.

5. www.uwsv.orgwww.211scc.org I can’t pay my rent My kid is on drugs I was just laid off I need to find childcare I want to volunteer Why did you call us? I’m not sure who you can call. We can’t help with that I don’t know, please hold. I’ll try to transfer you to an agency who can help We only do senior daycare We only serve San Jose Please call back when we’re open Thousands of Information Requests Daily… takes up to 7 Calls to Find the right number…

6. www.uwsv.orgwww.211scc.org 211 Santa Clara County, How may I help you? Yes, I have the information you need One Call…Many Resources I Can’t Pay My Rent My Son is Taking Drugs I Don’t Know Where to Turn I Need to Find Childcare I Want to Volunteer Just One Call to Receive Multiple Referrals Catholic Charities Senior Assistance Crisis Hotline Volunteer Information

7. www.uwsv.orgwww.211scc.org 211 Santa Clara County Usage Top ways residents hear about 211 SCC: 1.) Agency 2.) Brochure 3.) Friend or Family 4. ) Radio or TV 5. ) Presentations/Events Call volume25,126 calls in Calendar Year 2010 Website 235,721 website searches in 2010 Top 3 service requests: Housing, Legal Services, Food

8. www.uwsv.orgwww.211scc.org What’s New? 211 Collaboration with Second Harvest and Santa Clara County Social Services 211 conducts CalFresh (formerly food stamp) outreach to callers who are requesting assistance for basic needs: housing, utilities, food If caller is interested, we ask basic screening questions If caller may qualify, refer to Second Harvest who helps to prepare the application and make an application appointment with Social Services Goal of program: to increase food stamp usage to qualified households in Santa Clara County by assisting the in the application process. 211 is the general screener. The CalFresh application is completed by Second Harvest and Social Services.

9. www.uwsv.orgwww.211scc.org

10. www.uwsv.orgwww.211scc.org

11. www.uwsv.orgwww.211scc.org References 211 Santa Clara Countywww.211scc.orgwww.211scc.org United Way Silicon Valleywww.uwsv.orgwww.uwsv.org Statewide 211:www.211california.orgwww.211california.org National 211:www.211.orgwww.211.org Calls from outside county: 866-896-3587 TTY: 866-390-6845 Update Agency Records:www.211scc.orgwww.211scc.org Materials (brochures, 211 cards):211materials@uwsv.org211materials@uwsv.org Director, 211 SCC:Kim Ferm kim.ferm@uwsv.org (408) 345-4336

12. www.uwsv.orgwww.211scc.org The mission of 211 SCC is to provide the communities of/within Santa Clara County with comprehensive and innovative information and referral services that empower people to lead self-sufficient and enriched lives. Thank you for allowing me to share with you!

13. Take a look at the materials, keep a couple and pass the rest on to someone. If you know someone who has a health or human service need, or someone who doesn’t know where to turn, call 211 or go to www.211scc.org. Thank you!!