1. Marketing : An Introduction The Marketing Environment
Armstrong, Kotler
& da Silva
Marketing : An Introduction
An Asian Perspective 3
The Marketing Environment

2. Marketing Environment
The marketing environment consists of actors and forces outside the organization that affect management’s ability to build and maintain relationships with target customers.
Environment offers both opportunities and threats.
Marketing intelligence and research used to collect information about the environment.

3. Marketing Environment
Includes:
Microenvironment: actors close to the company that affect its ability to serve its customers.
Macroenvironment: larger societal forces that affect the microenvironment.
Considered to be beyond the control of the organization.
Microenvironment includes: the company itself, supplies, marketing channel firms, customer markets, competitors, and publics.
Macroenvironment includes: demographic, economic, natural, technological, political, and cultural forces.

4. Actors in the Microenvironment
Figure 3.3

5. The Company’s Microenvironment
Areas inside a company.
Affects the marketing department’s planning strategies.
All departments must “think consumer” and work together to provide superior customer value and satisfaction.

6. The Internal Environment
Figure 3.4

7. The Company’s Microenvironment
Suppliers:
Provide resources needed to produce goods and services.
Important link in the “value delivery system.”
Most marketers treat suppliers like partners.

8. The Company’s Microenvironment
Marketing Intermediaries:
Help the company to promote, sell, and distribute its goods to final buyers
Resellers
Physical distribution firms
Marketing services agencies
Financial intermediaries
Resellersare distribution channel firms that help the company find customers or make sales to them. These include wholesalers and retailers who buy and resell merchandise. Resellers often perform important functions more cheaply than the company can perform itself. However, seeking and working with resellers is not easy because of the power that some demand and use.
Physical distribution firms help the company to stock and move goods from their points of origin to their destinations. Examples would be warehouses (that store and protect goods before they move to the next destination).
Marketing services agencies (such as marketing research firms, advertising agencies, media firms, etc.) help the company target and promote its products to the right markets.
Financial intermediaries(such as banks, credit companies, insurance companies, etc.) help finance transactions and insure against risks associated with buying and selling goods.

9. Resellers
Resellers are distribution channel firms that help the company to find its customers or make sales to them.
These include wholesalers and retailers who buy and resell merchandise.
Big C, Carrefour, Tesco Lotus etc. are examples of big retailers.

10. Partnering With Intermediaries
Coca-Cola provides McDonalds with much more than just soft drinks. It also pledges powerful marketing support.

11. Physical distribution firms
Physical distribution firms help the company to stock and move goods from their points of origin to their destinations.

12. Marketing Service Agencies
Marketing services Agencies are the marketing research firms that help the company target and promote its products to the right market.
Acorn Marketing and Research Consultants Co. Ltd
Research Dynamics Co. Ltd.
TNS Research International

13. Financial intermediaries
Financial intermediaries include banks, credit companies, insurance companies and other businesses that help the finance transactions or insure against risks associated with the buying and selling goods

14. The Company’s Microenvironment
Customers:
Five types of markets that purchase a company’s goods and services
Consumer markets
Business markets
Reseller markets
Government markets
International markets

15. Consumer markets
Consumer market consists of individuals and households that buy goods and services for personal consumption.

16. Business markets
Business markets buy goods and services for further processing or for use in their production process.

17. Reseller markets
Reseller markets buy goods and services to resell at a profit.
Retailers
Wholesalers

18. Government markets
Government markets are made up of government agencies that buy goods and services to produce public services or transfer the goods and services to others who need them.

19. International markets
International market consists of buyers in other countries including consumers, producers, resellers, and governments.

21. The Company’s Microenvironment
Competitors:
Those who serve a target market with products and services that are viewed by consumers as being reasonable substitutes
Company must gain strategic advantage against these organizations
Competitor analysis is an important aspect of developing effective marketing strategies

22. Who will win?

23. Types of Publics Publics:
Group that has an interest in or impact on an organization's ability to achieve its objectives
Financial Public: influence the company’s ability to obtain funds. Banks, investment houses, and stockholders and the major financial publics.
Media Publics: carry news, features, and editorial opinion. They include newspapers, magazines, and radio and television stations.
Government Publics: Management must take government developments into account. Marketers must often consult the company’s lawyers on issues of product safety, truth in advertising, and other matters.
Citizen-Action Publics: A company’s marketing decisions may be questioned by consumer organizations, environmental groups, minority groups, and others. Its public relations department can help it stay in touch with consumer and citizen groups.
Local Publics: include neighborhood residents and community organizations. Large companies usually appoint a community relations office to deal with the community, attend meetings, answer questions, and contribute to worthwhile causes.
General Public: A company needs to be concerned about the general public’s attitude toward its products and activities. The public’s image of the company affects its buying.
Internal Publics: include workers, managers, volunteers, and the board of directors. Large companies use newsletters and other means to inform and motivate their internal publics. When employees feel good about their company , this positive attitude spills over to external publics.

24. Financial Public
These influence the company’s ability to obtain funds. Banks, investment houses and stockholders are the major financial publics.

25. Media Public
These carry news, features etc. They include newspapers, magazines, and radio and television stations.

26. Government public
Management must take government developments into account.
Management must always follows the government rules and regulations when doing businesses mainly on issues of product safety, truth in advertising and other matters.

27. Citizen action Public

28. Local/General public

29. Internal Public
These include workers, managers, volunteers, and the board of directors.
Large companies use newsletters and other means to inform and motivate their internal publics.
When employees feel good about their company, this positive attitude spills over to the external publics.

30. The Macro environment
The company and all of the other actors operate in a larger macroenvironment of forces that shape opportunities and pose threats to the company.

31. The Company’s Macroenvironment
Figure 3.8

32. The Company’s Macroenvironment
Demographic:
The study of human populations in terms of size, density, location, age, gender, race, occupation, and other statistics.
Marketers track changing age and family structures, geographic population shifts, educational characteristics, and population diversity.

33. Changing Demographic Trends in Asia create new Marketing Opportunities

34. Economic Environment
Consists of factors that affect consumer purchasing power and spending patterns.
Changes in Income
1980’s – consumption frenzy
1990’s – “squeezed consumer”
2000’s – value marketing
Income Distribution
Upper class
Middle class
Working class
Underclass

35. Rising Consumer Affluence in Asia

36. Natural Environment
Involves the natural resources that are needed as inputs by marketers or that are affected by marketing activities.

37. Factors Impacting the Natural Environment
Shortages of Raw Materials
Increased Pollution
Increased Government Intervention
Environmentally Sustainable Strategies

38. Environmental Responsibility
McDonald’s has made a substantial commitment to the so-called “green movement.”

39. Technological Environment
Most dramatic force now shaping our destiny.

40. Technological Environment
Changes rapidly.
Creates new markets and opportunities.
Challenge is to make practical, affordable products.

41. Technology Gaps Between Asian Markets for Consumer Electronic Products
Figure 3.9

42. Political Environment
Includes Laws, Government Agencies, and Pressure Groups that Influence or Limit Various Organizations and Individuals In a Given Society.
Increasing Legislation
Changing Government
Agency Enforcement
Increased Emphasis on Ethics
& Socially Responsible Actions
Cause-Related Marketing

43. Cultural Environment
The institutions and other forces that affect a society’s basic values, perceptions, preference, and behaviors.
Core beliefs and values are passed on from parents to children and are reinforced by schools, churches, business, and government.
Secondary beliefs and values are more open to change.

44. Thai culture

45. Schools