1. E-Trade(Commerce) By: Basel Risha

2. E-Trade Electronic Trade is exchange of business information using electronic data interchange (EDI), e-mail, electronic billboards, fax, and electronic money transfers. Internet shopping, online stock and bond, the downloading and selling of “soft goods” (software, documents, graphics, music, etc.), and business-to-business transactions. e-commerce is all about using the Internet to do business better and faster.

3. Consumers Businesses E-Trade

4. Pros For Consumers Price Quick and easy In depth product overviews *Consumer reviews (Less biased opinions) Find products online that you can't find at a local, real world store Doors are always open to customers, 24 hours a day, 7 days a week (store employees)

5. Cons For Consumer Unable to test products personally New way for cyber-criminals to steal personal, financial info, and even your identity Product Overload *Don’t always know what your getting Shipping delay (purchases and returns) Slower product verification and problem resolution Loss of emotional fulfillment

6. Pros For Businesses Increased market share (Global) Provide for niche markets Operation costs Increased productivity Survey of customers Less likely to make returns

7. Cons For Businesses Elimination of face to face interaction Competition (prices down=profit margin down) 24/7 (updating, responding, etc.)

8. E-Shopping Tips Personal recommendations - Friends or Co-workers who have online shopping experiences to share Use consumer reviews and internet to get informed Bizrate.com, amazon.com, etc.

9. Question Total e-commerce sales for 2007 were estimated at $136.4 billion, an increase of 19.0 percent (±2.8%) from 2006. While, Total retail sales in 2007 increased only 4.0 percent (±0.3%) from 2006. - What do you feel is causing consumers to turn to the Internet?

10. Question - Have you ever contacted an online customer service representative regarding a product you have purchased? How come? If so, how did you and what was your experience like?

11. Question How do you determine where you purchase an item from online? - (best price, security, recommendations, site design, brand, etc. ?)