1. Basic Dialogue Workshop

2. This workshop is designed to strengthen your skills and understanding relative to conducting dialogue. Since we all come to this workshop with varying levels of knowledge and skills, your full participation is necessary for shared learning to take place. As individuals and as a group, we will benefit from developing the skills associated with leading dialogue and, in particular, dialogue about topics associated with our diversity. Diversity dialogue provides us with an opportunity to increase our understanding of ourselves and our community/organization. Furthermore, dialogue in general enables us to better identify and confront many issues and concerns before they become problems and makes it easier for us to solve or fix real problems. Introduction

3. Basic Dialogue Workshop 1.To gain a better understanding of diversity dialogue. 2.To develop the necessary skills for leading or participating in effective Diversity Dialogue Sessions. 3.To understand the responsibilities and requirements in creating successful dialogue. Learning Objectives

4. Basic Dialogue Workshop Why Lead or Participate in Diversity Dialogue? To cultivate an organization that fosters cultural diversity, and strategic and tactical planning. To engender a climate that encourages all members to grow and cooperatively use their talents and skills.

5. Basic Dialogue Workshop Through Dialogue expect that You will: –Learn about differences through group process. –Engage in open and frank dialogue about assumptions, and individual perceptions of differences. –Promote effective teamwork. –Improve communications.

6. Basic Dialogue Workshop Dialogue Objectives 1.To understand and value different perspectives. 2.To correct stereotypes and erroneous assumptions. 3.To develop trust and find value in diversity. 4.To enhance communication skills. 5.To remove artificial barriers. 6.To have a positive impact on the organization. 7.To provide for individual and organizational growth.

7. Basic Dialogue Workshop Your Commitment 1.To be open to learning. 2.To be willing to listen and be non-judgmental. 3.To focus on team development. 4.To search for new and improved ways of working together.

8. Basic Dialogue Workshop Dialogue - The First Step In Problem Solving Feedback Dialogue Discussion Decision Action

9. Basic Dialogue Workshop Dialogue Greek: dia = “through” logos = “the word or meaning” “a free flow of meaning between people” Linguistic Origins Discussion Latin: discutere = “to smash to pieces”

10. Basic Dialogue Workshop Discussion To tell, sell, persuade To gain agreement on one meaning To evaluate and select the best To justify/defend assumptions “I wonder which of these is the right one?” Dialogue To inquire to learn To unfold shared meaning To integrate multiple perspectives To uncover and examine assumptions “I wonder how these pieces combine to create a whole?” What is the Difference?

11. Basic Dialogue Workshop Dialogue - What is it? A free-flow of meaning through a group, allowing the group to discover insights not attainable individually. An opportunity for a group to access a larger “pool of common meaning”. Exploration of complex issues from many points of view. An exploration between individuals that brings to the surface the full depth of people’s experience and thought. A process in which all individuals believe they have had an opportunity to be heard and that they have had a fair hearing.

12. Basic Dialogue Workshop 1. All participants regard one another as colleagues A mutual quest for deeper insight and clarity. Observe the thoughts that govern how we see the world to enhance our understanding of ourselves. Slow down and hear not only the words but also the meanings behind them. 2. All participants “suspend” their assumptions Hold assumptions “in front of you” – so that they are accessible to questioning and observation. Do not disregard, suppress, or avoid these assumptions. 3. A facilitator “holds the context” To assist participants in maintaining ownership of the process and the outcomes and keeping the dialogue moving. Dialogue - Setting the Stage

13. Basic Dialogue Workshop Dialogue - Key to Building Trust Trust Dialogue Effective leadership and teamwork Effective leaders “create a climate for dialogue...Through words and actions the leader conveys the message that it is perfectly acceptable to speak up, to be open, and to express both thoughts and feelings.” from: The Model Leader William D. Hitt Effective teams are strengthened by dialogue Effective leadership is based upon a foundation of trust between leader and team members Trust is generated through open and honest communication

14. Basic Dialogue Workshop Dialogue is Not New... It Draws on the Work of Three Key 20th Century Thinkers Martin Buber (Philosopher) used the term “dialogue” in 1914 to describe a mode of exchange among human beings in which there is a true turning to one another, and a full appreciation of another not as an object in a social function, but as a genuine being. Patrick De Mare (Psychologist) suggested in the 1980’s that large group “socio-therapy” meetings could enable people to engage in understanding and altering the cultural meanings present within society. David Bohm (Physicist) conceived that “dialogue” would kindle a new mode of paying attention, to perceive - as they arose in conversation - the assumptions taken for granted, the polarization of opinions, the rules for acceptable and unacceptable conversation, and the methods for managing differences.

15. Basic Dialogue Workshop A productive session requires each person’s best. Use these tips for supporting dialogue in a group: Clarifying: Establish objectives for the session. Attending: Use nonverbal behavior to communicate non-evaluative listening. Acknowledging: Give verbal and nonverbal indications of being involved in the conversation. Probing: Ask questions and directing. Reflecting: State in one's own words what the other person has said or is feeling. Indicating respect: Use behaviors that do not ridicule, generalize, or judge.

16. Basic Dialogue Workshop Creating Immediacy: Draw attention to what is happening in the conversation. Summarizing: Pause in the conversation to summarize key points. Concreteness: Be specific and objective in communicating information and expectations. Resourcing: Give information, advice, instruction, and referring. Confirming: Close the loop - ensure that information has been received and learning has occurred.

17. Basic Dialogue Workshop Reviewing: Go over key points of session to ensure common understanding. Planning: Build strategies and agree on next steps. Affirming: Comment on the others strengths and value.

18. Basic Dialogue Workshop Organizational Dimensions External Dimensions Internal Dimensions The Four Layers of Diversity Personality Age Race Ethnicity Gender Sexual Orientation Physical Ability Geographic Location Marital Status Parental Status Income Educational Background Work Experience Rec. Habits Personal Habits Work Location Seniority Union Affiliation Management Status Functional Level/Classification Work Content/ Field Division Dept/ Unit/Group Appearance Religion Adapted from Marilyn Loden and Judy Rosener, Workforce America! (Business One Irwin, 1991)