1. Presented By: Suhasini Sakhare Phone: +91-712-2249801 Email: suhasini.sakhare@zetaintelex.com

2.  LPO – How Its Done  How Can Zeta Intelex Help You?  LPO – How Its Done  Why Outsource?  Why Outsource Offshore?  Why India?  Why Nagpur?  What Services Could Zeta Intelex Provide You?  Drilldown – Employment Contracts  Drilldown – Prior Art

3.  What Would Be Different? › Process Thinking Legal Experts › Appetite For Complexity › Thorough Transition › Quality, Quality, Quality  A Little Bit About Us › Strengths › Structure › Resources › Up Scaling Capacity › Turnover

4.  How Would You Benefit? - KPO Case Study › Workflow › Productivity Dashboard › Quality Dashboard  LPO Case Studies  Testimonials  Next Steps  Questions & Contacts

5. Work Within The Department In Host Country Assessment Based On Set Rules Scanning If Offshorable Work Received In Shared Drive Classification & Categorization Allocation Of Work LPO Staff Work Internal Escalations To Supervising Staff Work Returned To Host Country

6. Why Outsource?  Legal Dept Typically Outsource Work Anyway Locally To Qualified Attorneys & Firms  Types Of Work Outsourced Legal Research Contracts Litigation Employment General Commercial o Tax o Company o Services/Products o Marketing/Reputation/Media

7.  Why Outsource….Cont › Local Lawyers Bill Hourly  Uncertain Estimates  May Not Be Specific Enough  Easy Work Charged With Difficult Work  Fresher Staff Charge While Training, Occasionally › Recent Survey of Legal Departments  Would Prefer Project Pricing  Don’t Like Hourly Billing  Face A Squeeze on Their Budgets, Due To Lingering Recession

8.  Why Outsource Offshore? › Outsourcing Typically Yields Between 35% To 70% Savings › Outsourced Paralegal Work Is Typically Performed By Qualified Lawyers In That Jurisdiction  Gravitas  Discipline  Quality › Valuenotes Projects Legal Process Outsourcing (LPO) To Become A _____mn Industry By 2010

9.  Why Outsource Offshore….Cont › Allows Project Pricing  Work Documented  Work De-skilled  Productivity Monitored  Possible To Forecast › Standardizes Work  Consistent Response  Consistent Turn Around Times › Higher Quality  Tight Quality Monitoring

10. Why Outsource Offshore…..Cont What About Core Legal Work? Core Legal Work Should Continue To Go To Local Attorneys Co-ordination Of An Additional Provider Co-ordination Can Be Done By The Local Law Firm Data Security We Observe Strict Physical & Technological Measures Of Data Security Compliance We Comply With Applicable Rules Liability Of The Legal Department We Can Provide Services Of An Audit Bureau In The ___ Staffed By __Attorneys Carries The Liability

11.  Why India?  Legal Outsourcing To India Is A Proven Success  Common Law System, Based On The English System  English Speaking Lawyers  Similar Drafting Styles  Typical Hourly Rates Between _____to ___ TESTIMONIALS CLIENTS ‘ This is to thank you for your efforts in Data Management. The work is critical to our business and having it delivered at consistently high quality allowed us to increase our market share. Your team were a pleasure to work with, they are trustworthy, competent, fully understand the fundamentals of our business and do justice to the sensitive work. Your management team has gone the extra mile in implementing high quality training and identifying best practices. We really appreciate the ease of doing business with you and your ability to work

12.  Why Nagpur? › Rated Top 3 Emerging Outsourcing Destinations Globally By KPMG › Commercially Active Logistical Hub Of The Country › Special Services Export Zone Set Up By The Government › Educated, Talented, Dedicated Workforce

13.  Contracts › Contracts Between Suppliers & The Company › Contracts Between Sales Agencies & The Company › Contracts Between Support Services & The Company › Employment Contracts [See Further Drilldown]  Litigation – Cases By & Against The Company › Services & Products › Relationships › Trade Practices › Employment Law Matters About Employees

14.  IP Protection › Transactional Support  Patents  Search Map Analysis  Patent Prosecution  Copyrights  Searches & Registrations  Trademarks  Searches & Registrations › Infringement Support  Company Law Matters – Filings, Searches & Routine Monitoring

15. Draft, Review, Mark-Up, Manage Individual Contracts Secondment Agreements; Service Agreements; Consultancy Agreements; Compromise Agreements; Bonus And Commission Schemes; Share Option Agreements; Mandatory Arbitration Agreements; Collective Bargaining Agreements; Commission Agreements; Severance Agreements Individual Contracts Other Termination Releases; Non-compete Agreements Intellectual Property Agreements; Non-solicitation Agreements; Trade Secret Agreement Non-disclosure Agreements; Work-for-hire Contracts Business-To-Business Staffing Agreements Professional Services Agreements

16. The Actual Search Patentability, Bibliographical, State of The Art, Infringement, Validity, Novelty Background, Prior Art Discussion & Freedom To Operate Patentability Conclusion Executive Patent Drafter Legal Counsel Delphion, USPTO & Other Databases Inventor Interaction & Drafting Good Practices Domain Expertise RoleActivityTools

17.  Equal Focus On Legal Expertise & Domain Expertise › Sharp Legal Acumen  Best In Industry Screening & Recruiting Processes  High Brand Value Among Prospective Employees  Able To Attract & Retain Specialists & Experienced Lawyers › Indian Lawyers Who Are Managers  A Management Approach Informed With Legal Risk & Compliance Burden  Personnel  Workflows

18.  Appetite For Complexity - Robust Processes That Can Support Entire Transactions  Documenting  Initial Knowledge Management  Domain Documentation  Software Documentation  Process Documentation  Continuous Knowledge Harvesting  Collection From Onshore Responses/Research  Analysis/Documentation  Dispersion  De-Skilling  Most Transactional Law Is Boiled Down To Yes/No Answers  Interdependence Of Information Is Programmed For  The Discretionary Portions Are Severed  Escalations Are Managed Seamlessly

19. Structuring Technology Initial Assessment Network Mapping People Profile Mapping Skill Sets - Categorization Process Shoring Plan Shifts Schedule Activity & Role -Mapping Viability Analysis Relationship Contractual -Discussion Compliance Initial Assessment Licenses/Approvals – Structuring Commercials Pricing Decisions Risk Location Decision Initial Infrastructure – Decisions Planning Technology Proposed Network Information Security - Decisions Diversity & Redundancy - Decisions Finalization of - Application/Platform Integration Issues People Role Matrix Role Specifications Hiring Strategy Extent Of - Client Involvement Recruitment Of Core -Team Process Staffing Plan Quality Plan MIS Integration Training Plan Relationship Contractual Negotiation -& Signature Business Review Plan Account Management - Plan Compliance Compliance Mgmt Plan Administrative Finalization of Facility Transition Technology Implementation Of - Planned Network Integrated Network -Testing People Recruitment & Generic - Training Offshore Team Onshore Training To Core - Team Process Workflows Quality Templates MIS Templates Training Documentation – Domain Training Training Documentation – Process Training Training Documentation - Application Training Relationship Escalation Matrix Account Management - Matrix Baseline Service Levels Performance Improvement - Goals Compliance Acquisition Of Licenses Finalization Of Supervision - Structure Administrative Customized Delivery Ready - Seats Operations Production Achieve Baseline SLAs Quality Achieve Committed - Sigma - Scores Re-Engineering Document Escalation - Resolutions Refresher / Value add - Training Reduce Escalations Adjustment To - Shoring Mix Adjustment To - Staffing Mix Generating Initial & -End Summaries People Contain Attrition Relationship Fulfill Business Review – Expectations Lateral & Horizontal - Viability Analysis Compliance Manage Ongoing - Compliance Risks Partnership Technology Network - Upgrades De Skill Consolidate MIS Staff Optimally Cont. Improvement - Feedback Platform Knowledge - Harvesting Platform Forecast Scaling - Capacity Consolidate Viability - Analysis Propose Shoring Mix Lateral Activity & -Role Mapping Horizontal Activity & - Role Mapping Lateral Profile - Mapping Horizontal Profile - Mapping Workflows With -Lateral Integration Workflows With - Horizontal Integration Specs For Workflow – Application Report Docket What Would Be Different? – Thorough Transition

20.  Quality, Quality, Quality › In House MIS  We Will Track Every Document Scanned In  We Will Leverage Your Practice Management Reporting Abilities To Ensure Automatic Updates › Lean Six Sigma  Micro Level Documentation  Detailed Quality Templates/ Calibration & Quality Analytics  Robust Sample Sizes & Stable Feedback/Corrective Procedures

21.  Ownership › Owned By Zeta Softech, A Company Established in 2000, with 225+ Staff › Parent Company Can Invest In A “Build Operate” or a “Build Operate Transfer” Of A 500 Seat Center › LPO Has Been Adopted As A Studied Diversification › Global Relationships In Knowledge Process Outsourcing (KPO) Have Been Sustained For The Past 7 Years  Infrastructure › 30 LPO Seats Supported By State Of The Art Technology Ready › LPO Team In Operations Since January 2009 › Complex Body Of Work With LPO Projects Since January 2009  Management › Experienced Promoters › Experienced Senior Management At Intelex Division › Clear & Unique Understanding Of LPO Delivery

22. Zeta Softech (Parent) Management Contributing Capital & Overview Management Global Marketing Alliance Partners Contributing To Our Marketing Efforts Global & Domestic Legal Experts Contributing as SMEs & Outside Supervisors Zeta Intelex Management Experienced Lawyers Who Are Also Process Experts Zeta Intelex Management BPO Workflow Management Professionals Who Have Worked In LPO

23.  Relationships › We Have Maintained KPO Relationships In Oil & Gas › We Also Bring To The Table, Robust IT, Application Development & Web Marketing Experience  Alliance Fit › Unique Strengths Of Zeta Intelex  Equal Emphasis On Legal + Process  Appetite, Capacity & Strategic Emphasis on Deep Outsourcing  Top Of The Line Service  Team Would Support Complex Work Product, As Well As Entry Level Work › Vision Match With RIL & Zeta  Global Company Looking For A Reliable Partner  Already Leveraging IT Substantially  Trendsetting Management

24. Support Structures & Top Staff – 28 Days Recruiting People – 7 Days Link – 5 Days Furnished Seats – 3 Days

25.  Turnover For Zeta Softech Was GBP 68500.00 › Financial Year 2008 › Exchange Rate At 1:73  Turnover At Zeta’s Intelex Division Yet To Be Consolidated › Division Started In 2009

26. Scanned Tiff Images Received By Data Managers Images Collated & Input Into PDF Tracking Sheet Images Printed Out & Manually Cross Checked Using Set Parameters, Marked As Per Instructions Images Fed Back In – Analog Converted To Digital – Values Input Images Quality Checked – Both For Accuracy Of Markup & Accuracy Of Values Separate, Spread Out Images & Data Consolidated Into One PDF, Final Output PDF checked For Accuracy End Zeta Softech Data Management Process Workflows – Running For The Last 6 Years, 225 Staff

29.  Case Study I › Planning & Transition Of A UK Conveyancing Process  Process Design Offshored  Software Specs & Development Offshored  45% Of The Transaction Delivered From India  Back, Middle & Partial Front Office  Unbundled Delivery  Audit & Compliance Offshored

30.  Case Study II › Planning & Transition Of New Business Development For A UK Law Firm  Process Documentation & Design  Training By Onshore To Offshore  Back, Middle & Front Office  Customer Contact  Real Time Escalation Management  Bundled Delivery  Compliance Built Into Process  Audit Onshore

31.  Comparative Legal Research – Hospitality Law (US) › Pilot With 25% Scope Successfully Converted › All 50 States Brought Into Scope › High Quality Delivery, Tight Turnaround  Software & Cyber Contracts (AU) › Comprehensive Documentation Built › Advised Client On IP Issues  Cyber Contracts (US) › Web 2.0 › Two Categories Of Clients › Unique Comment Interface › Complex Privacy & IP Issues

32.  Employment Contracts (CA) › Comprehensive Relationship Oriented Legal Advice › 5 Contracts Splitting From One Project › Solution Included Research Into Labor Laws  Acquisition Contracts (SING) › Hospitality Industry › Complex Transition & Non Compete Clauses › Extremely Tight TAT – 24 Hours  JV & Cyber Contracts (CA) › JV Combining Multiple Distribution Channels › Cross Border Supply Chain › Complex Apportionment Clauses

33.  Real Estate (UK) › High End Legal Advice › Intensive Case & Law Based Research › Ongoing Consultation By The Client  Cyber Contracts (AU) › 3 Operational Policies › Bank As Approver › Alphassl & Securepay  Employment Contracts (US) › Special Post Employment Constraints › Unique Claw-back Structure › Non Compete & Employment Rights

34.  Content Creation (US) › Bankruptcy Practice Area › Creative & Original Content › Practical Reference Guide › Layperson Friendly › 200+ Pages  Detailed Knowledge Gathering  Compiling  Assimilation  Content Creation  Stringent Review  Involved Customer

35.  Agency Contracts (IN) › Interaction With Internet Laws › Interaction With Media Laws › Agency Providing Services  Complex Claw Backs  Complex Termination Consequences  Employment Contracts (US) › Post Employment Constraints › Fast Turnaround Time › Claw Backs & Asset Related Provisions

36.  Joint Venture Agreements (IN) › Online Training Joint Venture › Complex Provisions Related To Timed Delivery Technology › Complex Revenue Sharing Provisions  Comparative Legal Research – Gaming Law (US) › All 50 States Brought Into Scope › High Quality Delivery › Tight Turnaround › Regulators Consulted

37.  Litigation Support – Document Review (US) › Dispute Between Customer & Service Provider › Relevancy Check › Privilege Check › Memorandum  Opinion On Strength Of Case For Counsel  Case Summary For Counsel  Affiliate Management Contracts (US) › Recursive Fee Arrangements › Meticulously Defined Restrictions

38.  Mortgage Note Flipping Agreements (US) › Interaction With Financial Laws  Secondary Securitization  Risk Management  Bankruptcy  Financial Product Agency  Financial Guarantees › Interaction With Real Estate Law  Foreclosure  Mortgages

39.  Online Marketing Joint Venture (Multiple) › Split between Online, Email & SMS Marketing › Complex Exit & Penalty Clauses › Interactions Between Cyber Law, Commercial Law & Advertising/Media Law  Prior Art Searches & Claims Re-Draft (Global) › Prior Art Search In Hydrocarbons › Claims Redraft involving Telecommunications/Signals  Bilski & Patent Office Objections Compensated Against

40.  Sub Franchisee Agreement - Review(UK) › Services Franchise With Complex Fee & Commissions Structure › Non Exclusive Franchise & Amorphous Service Definitions  Overlapping Services  Ongoing Services Without Targets › Unique Third Party Rights & Collateral Contract Issues › Pullout Schedules Cross Referenced Throughout the Contract

41.  Website Development Contract (US) › Addendum To A Complex Contract History › Technical Definitions › Thorough Understanding Of The Software Development Lifecycle Required  Inventor Searches (Global) › Over 10 Inventors › Pharma-Biotech Invention › Invention Involved Interaction Between Two Drugs

42. Comparative Legal Research – US Zetamsw delivered a super-excellent research report, exceeding our expectations, and at a remarkably low cost. In fact, their work was so outstanding that we are going to send them a well-deserved bonus. We highly recommend this outfit for legal research and would not hesitate to give them further legal research work -DiningInfo.com Comparative Legal Research-US This was the second legal research project that we gave to Zetamsw, and they again did it very well. We recommend them highly. -GoBYO.com Software Contracts & Website Documentation – AU Very good, ver(y) professional. Would Highly recommend. - Accounting/PMP Software Provider, AU Commercial Purchase Contracts – SING Great team and provider! Produce(d) quality work in little time. Good communications. Will use again and will be reference for them. -Hospitality Provider, Singapore Commercial Lease Review – UK Professional, timely and communicated all through the process. I would recommend them and intend to use them again. -Professional Landlord, UK

43.  Your Preferences  Detailed Proposal From Us  Visit To Your Offices, As Required  Visit To Our Site, As Required  Extensive Interaction On Email/Skype/Phone  Pilot

44. Ms. Malathi Swaminath – MD/CEO Malathi@zetasoftech.com Ms. Suhasini Sakhare – Business Unit Head Suhasini.sakhare@zetaintelex.com Mr. Ricky Chopra – Vice President, International Business Development Ricky.chopra@zetaintelex.com Zeta Intelex, A Division Of Zeta Softech Pvt. Ltd. 105, IT Tower, Parsodi, Nagpur – 440 022 India Phone: +91-712-2249801/2240594 www.zetaintelex.com