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Published byDeborah Flowers Modified over 9 years ago
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Take the Headache Out of Hiring Colleen Billings, PHR Matchmaker, “Purple Squirrel” Hunter, Candidate Whisperer
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We Need to Hire Someone…
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MAKE A PLAN #1 Prescription for Hiring Headache…
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Make A Plan –Sell Your Brand –Define the Role –Get the Word Out –Interview Process –Make a Winning Offer –Onboarding
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Sell Your Employer Brand! –What’s great about your store? people? culture? product? place in the community?
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Define the Role –Job Description/Core Responsibilities –Hours of work, salary, who it reports to –How is success measured? –Personality, work style that fits role and culture
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Get the Word Out…aka Marketing –Write a compelling ad/job posting What’s so great about your store? Write it with your perfect candidate in mind WIIFM Call to Action!
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Places to Post –Craigslist (cheap or free) –Facebook/Twitter –LinkedIn-Both personal and Company Page –Job Boards (~$300/posting) Local is best CareerBuilder for professional positions
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Employee Referrals are POWERFUL! –#1 BEST Source Quality, fit, longevity, speed to hire –Offer a small bonus or prize –Employee has a stake in success of new hire
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Create an Interview Process –Phone Screen for “Deal Killers” 4-6 things the candidate MUST have –Hours of work, salary requirements, availability to start –Specific previous experience; customer service philosophy or sales attainment, for example –Phone presence; professionalism
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In Person Interview –Prepare Written Questions 10-15 open-ended based on job description What are the expected/acceptable answers? –Behavioral “Tell me about a time when you handled a difficult customer.” –Technical Test OK, if it is job-related and given to everyone!
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Interview Etiquette –Create a welcoming environment –Have 2 people present, if possible –Ask same questions of all candidates –Give a brief tour, if interview goes well Opportunity to sell the Employer Brand
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Check References –Skip “personal” references –Tell the reference about your job/environment. Ask if the candidate would be successful. –Check for reliability; teamwork –What is he/she complimented for? –What does he/she need to work on?
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Make A Winning Offer –Verbally via phone; followed by written Email is fine –Include start date, hours of work, rate of pay, and any other benefits you want to highlight –Send ahead basic paperwork W4; I-9; New Hire information form
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Onboarding Plan –Written plan for 1 st day; 1 st week; 1 st month –Enlist team to help with training/mentor –Set expectations Job function and cultural –WIKI; training manual Make them feel self sufficient quickly
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A GOOD PLAN=A GREAT HIRE “Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” ― Abraham Lincoln
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Colleen Billings, PHR Billings Piano Gallery lovemyhrlife@gmail.com www.facebook.com/lovemyHRlife www.linkedin.com/colleenbillings On Twitter @lovemyHRlife
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