1. Connect and Collect: Strategies for connecting to your constituents in an electronic world

2. Our Discussion  The Opportunities of Omni-Channel  Mobile and Web Channels  Streamlined Receivables 1

3. Impact of Gen Y 2 79 Million Gen Y consumersFirst Generation IMMERSED in technologyUse Social Networking to vet decisionsTechnology is an expectation, not a benefit

4. 3 More than ever, electronic technologies offer you the ability to connect with and collect from your customers.

5. Constituents expect anytime, anywhere, and any-channel access to your organization

6. The average organization manages six customer channels Source: Aberdeen Group, “Next-Generation Customer Experience Management,” March 2013

7. More Opportunities to Collect Channel/Capture 6 Web Point of Sale Mobile Mobile APP Text Social Media ERP Receivables Channel IVR / Automated Phone CSR / Customer Service

8. 7 Mobile Channel

9. Do you notice the difference? 8

10. Behavior is Changing U.S. mobile payments (Billion $) Sources: First Data, Carlisle & Gallagher Consulting Group, Square, Intuit, internal analysis With SmartPhones being the catalyst One Billion smart phones sold in 2013 Nearly 50% of organizations plan to optimize their mobile commerce site

11. Mobile Wallet * *** Enter Password...choose pay method...hold close to NFC reader...data transfers Mobile wallet

12. 11 Apple Pay

13. of Smart Phone users have enabled a Mobile Wallet application 20% iPhone iTunes account owners are now Apple Pay™ eligible 800M Apple Pay enabled devices projected in use in U.S. by end of decade 70M of installed credit card terminals are currently NFC compatible and yet… 2% Sources: Apple statistics: www.theverge.com/2014/9/9/6084211/apple-pay-iphone-6-nfc- mobile-payment Other statistics: www.businessinsider.com/two-in-five-americans-will-use-mobile- wallets-by-2017-2014-1

14. Mobile Wallets and eWallets use Tokenization 13 Tokenization replaces sensitive payment card transaction data in the merchant environment

15. Mobile APPs Your existing application Your brand Core services User support Your brand Core services User support Secure payments Notifications and offers Loyalty Data analytics Parking Reporting Mobile wallet Biometric authentication Reservations Location services Your enhanced application Digital Services Platform

16. Secure Payments Safely accept payments NOTE: Product enhancements and target dates are subject to change without notification

17. You can offer constituents the ability to: ■ Pay taxes and bills ■ Purchase licenses, permits, and other goods/service ■ Schedule DMV appointments and pre-pay for services ■ Receive personalized and targeted messages Interact in new ways

18. Reservations Schedule appointments and reserve facilities NOTE: Product enhancements and target dates are subject to change without notification

19. You can: ■ Accept pre-payment for parking ■ Validate pre-paid parking at a parking facility ■ Accept payment for parking at a parking facility ■ Implement dynamic pricing for special events and off-peak hours ■ Encourage usage with promotions and offers ■ Reward repeat parkers Parking options

20. 19 Web and Mobile Bill Payment

21. Electronic Bill Presentment 20 Detail bill

22. Electronic invoice delivery 21

23. Mobile Bill Payments 16% of smartphone owners have made a mobile bill payment Half of all e-bills were delivered via a biller website or mobile app Sources: First Data, Carlisle & Gallagher Consulting Group, Square, Intuit, internal analysis

24. Invoice to Cash  EBPP can reduce DSO –Mail float can be eliminated –Next business day settlement –Facilitates automated matching 23 post match depositbilldeliverorder order to cash days sales outstanding receivables: average sales/day accounts receivable

25. 24 A multi-channel delivery does not have to result in an inefficient A/R process.

26. 25

27. OMNI-PLATFORM Channel/Capture 26 Web POS Mobile APP Text Social Media ERP OMNI-PLATFORM IVR CSR -Real Time Posting/Reporting -Consolidating the Receivables funnel -Fewer platforms = Increased Efficiency

28. 27 Common goals… Reduce cost, complexity and risk POSWeb IVR Mobile ERPMOTO Single integration for multiple channels Consolidated reporting

29. Data Security 28

30. Point-to-Point encryption Card present transactions  Includes tokenization Terminals and Point of sale Merchant

31. Tokenization Card not present transactions Card number: 3456 7890 1112 1314 Tokenized Number: 0176 2190 3475 1314

32. 31 Thank you