1. Practitioner & Counter Services NSS Involving People Event 5 th March 2014 Canderside

2. Topics Who are P&CFS What we do How do we do it Key successes Top priorities & opportunities Q&A

3. Practitioner & Counter Fraud Services One of six NSS strategic business units Scottish Health Service Centre Counter Fraud Services Practitioner Services

4. Conference and event organisation 6 suites ranging from 10 to 110 delegates Conference centre located at Western General, Edinburgh Full range of conference facilities, audio visual, catering, registration and delegate management More info on http://www.shscctc.scot.nhs.uk Event organisation throughout Scotland, webinars More info on http://www.shscevents.co.uk National Committee Services Supporting national committees, e.g. National Appeals Panel, Scottish Dental Practice Board

6. Primary Care 25 million GP consultations 5.5 million patients registered with a GP 1.9 million eye examinations 4.5 million dental registrations 5.5 million dental courses of treatment 100 million prescription items 1 in 10 patients see GP weekly 80% of patients see their GP at least once a year GP “footprint” across whole system

7. Primary care 82% of all patient interactions with the NHS are in a primary care setting

8. Core services Paying primary care service providers 20% of NHS Scotland budget General medical practice £770m Dentists £380m Community pharmacy £1200m Optometry £90m Managing patient registrations Community Health Index, dentistry, minor and chronic ailment services

9. Core services Medical records services Paper and electronic GP record management Dental patient services Approval of complex/expensive treatment plans Independent quality examination reports for dental treatment provided Payment verification Verification and audit of £2.2bn payments Data analysis and practice visits Investigations Reporting and working with NHS Boards

10. How we do it Resources 600+ staff across 4 sites Administrative and clinical £25m revenue funding £5-8m project funding Operating at scale High volume transactions including scanning Multi-skilling Shared/common information technology platforms, systems and processes ISO accredited processes

11. Key successes New GP contract Electronic medical record transfer Electronic and tooth specific dental claims ePharmacy Free eye examinations Free prescription charges

12. Top priorities & opportunities Health & Social Care integration 2020 vision Shifting balance of care Positive patient identification in secondary care Eyecare integration and e-payments

13. Top priorities & opportunities Unique perspective across all of primary care Scale, capacity and capability “Institutional” knowledge and skill Reuse, sharing and learning Increasing health impact Exploitation and joining up for patient health benefit

14. Questions