1. Group 3 Dr. Rajesh Noah Sri J Babu Dr. Subodh Sinha Mr. Suresh Mr. Chanda Ram Mr B M Singh Ms Tanima Ms Sushila Joshi Quality Issues in Primary Eye Care

2. Definition Comprehensive eye care Quality in terms of clinical outcome as well as nonclinical services

3. Perspective Community /patient perspective is most important. Patient satisfaction should be fulfilled.

4. Measure/ monitor Follow up of patients /document Service coverage Regular Community feedback – volunteers, patients feedbacks on special occasions, feedbacks from local partners

5. How to increase quality ? Good communication with patients and community ( including availability and cost of treatment) Health education - Local languages Good HR management including regular orientation & training