1.  The Value of Quality Management Systems in Nonprofit Organizations Sheila von Mayer

2. Topic  Quality management practices that have value in nonprofit organizations.  Why they bring value to the organizations.  What value they bring to the organizations that implement them.

3.  Research Problem & Questions

4. The Unknown  How quality management practices can be used in nonprofit organizations.  The value of implementing quality management practices in nonprofits.  Quality management practices that are the most significant in nonprofits.

5. How the Study is Different  Focuses on nonprofit organizations.  Readers are able to gain new understanding of quality management value in nonprofits.  Defines the most significant quality management practices in nonprofit organizations.

6. Findings Impacting the Field  Lack of change leads to failure.  Implementing quality management practices can eliminate existing and unknown weaknesses.  Lack of implementation reflects lack of understanding.

7. Research Questions  How do nonprofit organizations implement quality management systems?  Which quality management practices are more prevalent in nonprofit organizations?

8.  Research Study Design

9. Case Study  Allows for in-depth information and can uses multiple data collection methods.  Focuses on one phenomenon.  Is descriptive, rich and has deep investigations of the phenomenon.

10. Design  Focus on quality management practices within nonprofit organizations in the southeast region of Tennessee.  A multisite case study.  Will follow an outline of similar studies.

11.  Data Collection

12. Sample & Population  Will sample until point of saturation or redundancy is reached.  Executive Directors will be interviewed.  Recruiting will be completed using the snowball technique.

13. Data Collection  Qualitative Case Study Methodology  Use of existing databases to identify potential participants  Relationships will be developed through participation  Participants will give fully informed consent  Semistructured Interviews will be conducted  Interviews will be voice recorded  Field notes will be taken

14.  Data Analysis

15. Organization  Begins during data collection  Quotes are highlighted and recorded  New sources identified from existing sources  Journal and notes will be numbered  Articles will be clearly identifiable  Hard copies and digital copies will be kept  All materials will be recorded and coded  Use of a Case Study Database

16. Unit of Data  Quality Management Systems  General Quality Management Practices  Advantages of Quality Management Practices  Disadvantages of Quality Management Practices  Quality Management Practices Used in Nonprofits  Significant Quality Management Practices Used in Nonprofits

17.  Ethical Issues

18. Informed Consent  Subjects will be fully informed  Subjects must give their consent before they enroll  No children or members of a vulnerable population will be interviewed

19. Right to Withdraw  Each research subject has the right to withdraw at any time  Subjects who withdraw will not be further interviewed

20. Avoiding Conflict of Interest  Subject has no connection to Researcher  No financial gains are present  Bias will be avoided by focusing on facts presented by the data collected  Research will be monitored and check for accuracy and objectivity

21. References: Block, S. (2004). Why nonprofits fail, San Francisco, CA: John Wiley & Sons, Inc. Dunu, E., & Ayokanmbi, M. (2008). Impact of ISO9000 certification on the financial performance of organizations, the. Journal of Global Business, 2(2), p. 135. Feng, M., Terziovski, M., & Samson, D. (2008). Relationship of ISO 9001:2000 quality system certification with operational and business performance. Journal of Manufacturing Technology Management, 19(1), p. 22. Lincoln, Y. & Guba, E. (1985). Naturalistic Inquiry, Beverly Hills, CA: Sage Publications, Inc. Maxwell, J. (2005). Qualitative Research Design, An Interactive Approach, Thousand Oaks, CA: Sage Publications, Inc. Merriam, S. (2009). Qualitative Research A Guide to Design and Implementation, San Francisco, CA: John Wiley & Sons, Inc. Rojas, R. (2000). Review of model for measuring organizational effectiveness among for-profit and nonprofit organizations, a. Nonprofit Management & Leadership, 11(1), p. 97. Suda, Y. (2011). For-profit and nonprofit dynamics and providers’ failures. Public Management Review, 13(1), p. 21. doi: 10.1080/1479037.2010.501619 Vanichchincha, A., & Ingle, B. (2011). The impact of total quality management on supply chain management and firms supply performance. International Journal of Production Research, 49(11), p. 3405-3424. doi: 10.1080/00207543.2010.492805 Worth, M. (2009). Nonprofit Management Principles and Practice, Thousand Oaks, CA: Sage Publications, Inc.