1. South Australia: e-government Transformational Government workshop Andrew Mills Chief Information Officer Government of South Australia 9 December 2010

2. Online Government Two way Social media Maturing online transactions Government as enabler Customer centric Increase channels - Youtube Consolidate / standardise web Increasing focus on transactions Government centred (portals) Website explosion ‘Everything’ e & Life events Channel migration One way Telephone channel explosion / Call centres No internet Traditional government Ask Just Once e-democracy government 2.0 Late 1990’s 2005 IE2002 Early 1990’s 2010 IT2000 ‘Traditional Monologue’ ‘Dialogue’ ? Interactive Government

3. Align organisational and technology capability with service delivery strategies Coordinate service delivery channels and improve access to services Ensure the success of Shared Services Provide front-line service delivery staff with better tools

4. SA Government Websites – Volume of Market Share for Jan 09 Percentage of total number of visits to SA Gov websites Website Rank (from 1 to 426) Top 10 websites = 48% of all SA Gov traffic Top 20 websites = 62% of all SA Gov traffic 90% of all SA Gov traffic are to the top 91 of 426 websites SA Lotteries SA Central Transport Child & Youth Health Adelaide Metro EzyReg Bizgate SA Tourism

5. Impact of the Internet Internet renewal Telephone renewal

6. Government info online Agency focussed

7. Government info online Customer focussed

8. A franchise Franchise AgileReplicable Customer Expert Change Agent Customers Government

11. sa.gov.au Business Citizens Corporate

12. sa.gov.au Business Citizens Corporate Information Transactions YouTube Community engagement Data

13. sa.gov.au Citizens CorporateBusiness Transaction engine Pay fines / bills Apply for a licence Register births, deaths and marriages

14. sa.gov.au Citizens Corporate Business Botanic Gardens Museum Library Campaigns Schools

15. sa.gov.au Citizens Corporate Business WaterHealth Public Transport

16. sa.gov.au Citizens Corporate Business Highly specialised small closed user group

17. sa.gov.au Citizens Corporate Business Highly specialised small closed user group WaterHealth Public Transport Botanic Gardens Museum Library Campaigns Schools Transaction engine Pay fines / bills Apply for a licence Register births, deaths and marriages Information Transactions YouTube Community engagement Data

20. Next steps

21. Evolving

22. Centralisation Pendulum Fragmented Costly Inflexible Duplication Decentralisation Fragmented Costly Inflexible Duplication Decentralisation One size fits all Costly Unaccountable Inflexible Centralisation One size fits all Costly Unaccountable Inflexible Centralisation local focus integrated adaptive shared resources responsive coordinated innovative scale economies local focus integrated adaptive shared resources responsive coordinated innovative scale economies

23. Thank you Andrew Mills Chief Information Officer Government of South Australia This work is licensed under a Creative Commons Attribution 2.5 Australia Licence, Office of the Chief Information Officer, South Australian Government, November 2010.