1. Computers Are Your Future Tenth Edition
Chapter 14: Enterprise Computing
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

2. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
Copyright © 2009 Pearson Education, Inc.  
Publishing as Prentice Hall 2

3. What You Will Learn Contrast enterprise and personal computing.
Define the term “business process” and briefly describe the flow of business processes within an organization.
Differentiate between centralized and distributed technology management.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

4. What You Will Learn
Name the tools that are commonly used in enterprise computing.
Describe the various enterprise storage systems.
Explain electronic data interchange and the features that make it popular.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

5. What You Will Learn Discuss how enterprises use teleconferencing.
Describe telecommuting and workgroup computing.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

6. *
07/16/96
Enterprise Computing
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

7. Enterprise Computing Key Terms*
07/16/96
Enterprise Computing
Key Terms
Enterprise: a company, business, or organization
Enterprise computing: related to an enterprise’s use of information systems, technology, and computers
Personal computing: related to an individual’s use and control of computers
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

8. Business Processes & Activities*
07/16/96
Business Processes & Activities
Business processes:
Use information systems
Have distinct output
Provide links for information flow
Add value at each link
Work performed
Useful information generated
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

9. Business Processes & Activities*
07/16/96
Business Processes & Activities
This is Figure 14.2.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

10. Business Processes & Activities*
07/16/96
Business Processes & Activities
Information systems
Can provide a competitive advantage, an enhanced position over the competition
May be either internal or external to the enterprise
Internal: support functional units, such as accounting and manufacturing
External: support outside entities, such as customers and vendors
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

11. Enterprise Systems Enterprise systems:*
07/16/96
Enterprise Systems
Enterprise systems:
Information systems that integrate both the information and software applications throughout an organization
Supply a common user interface and central storage, resulting in the ability to share information
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

12. Enterprise Systems Globalization*
07/16/96
Enterprise Systems
Globalization
Results from the introduction of the Internet and World Wide Web
Is the conducting of business internationally
This is Figure 14.4.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

13. Enterprise Systems Enterprise systems provide tools to simultaneously:*
07/16/96
Enterprise Systems
Enterprise systems provide tools to simultaneously:
Increase customer satisfaction
Maintain profitability of an organization
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

14. *
07/16/96
Enterprise Systems
An enterprise system is an information system and consists of:
Data
Hardware
Software
People
Procedures
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

15. *
07/16/96
Enterprise Systems
Additional components of an enterprise system may include:
Network servers
Database management systems
Desktop computers
Notebooks
Handheld devices
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

16. *
07/16/96
Enterprise Systems
The management of an enterprise’s technology infrastructure is categorized as:
Centralized
Distributed
This is Figure 14.5.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

17. Enterprise Systems Centralized structure: Distributed structure:*
07/16/96
Enterprise Systems
Centralized structure:
Standard technology solutions used by all
IT department responsible for technology management
Distributed structure:
Technology tools individualized
Individuals manage technology
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

18. Enterprise Systems Business process reengineering (BPR)*
07/16/96
Enterprise Systems
Business process reengineering (BPR)
Restructuring internally to ensure that the parts of the enterprise work as a unit rather than separately
Striving to create significant organizational changes and substantial cost savings through the use of information technology
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

19. Enterprise Systems Business process management (BPM)*
07/16/96
Enterprise Systems
Business process management (BPM)
Attempts to improve current processes without restructuring
Focus is on an individual part of the enterprise instead of the enterprise as a whole
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

20. *
07/16/96
Enterprise Systems
The application of technology in an enterprise is an ongoing process.
The decision to keep the current status of technology and current marketplace needs in sync may require tradeoff decisions.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

21. *
07/16/96
Enterprise Systems
Areas of daily concern relating to the management of an enterprise’s technology include:
Upgrading
Maintenance
Scalability
Interoperability
Disaster recovery
Workstation and application additions
Network additions
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

22. Tools for Enterprise Computing*
07/16/96
Tools for Enterprise Computing
Enterprise resource planning (ERP):
Software to manage enterprise tasks
Provides an individual software module for each task
Integrates modules into one computer system
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

23. Tools for Enterprise Computing*
07/16/96
Tools for Enterprise Computing
Customer relationship management (CRM):
Software that follows the interactions between an enterprise and its customer
Assists in attempts to hold onto those customers
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

24. Tools for Enterprise Computing*
07/16/96
Tools for Enterprise Computing
Sales force automation (SFA): Software that focuses on the automation of numerous enterprise functions
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

25. Tools for Enterprise Computing*
07/16/96
Tools for Enterprise Computing
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

26. Tools for Enterprise Computing*
07/16/96
Tools for Enterprise Computing
Extensible Business Reporting Language (XBRL):
Used to publish and share enterprise financial information
Works regardless of the computer platform
Software as a Service (SaaS):
Web-based software
Used by enterprises that outsource a portion of their information technology tasks
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

27. Tools for Enterprise Computing*
07/16/96
Tools for Enterprise Computing
Operational support systems (OSS):
Software suite to assist the network operations of an enterprise
Enterprise application integration (EAI):
Highly complex tool that integrates two or more enterprise systems
Provides integration by combining processes, hardware, software, and standards
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

28. Enterprise Storage Systems*
07/16/96
Enterprise Storage Systems
Enterprise storage systems must:
Be dependable
Be rapid
Be safe
Include RAID (redundant array of independent disks):
Multiple hard drives hold the exact same data.
Service interruption is prevented if any one drive fails.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

29. Enterprise Storage Systems*
07/16/96
Enterprise Storage Systems
CD/DVD jukebox: An enterprise storage device made up of multiple DVD-ROM and CD-ROM drives for digital storage and network access
Network attached storage (NAS): A device that provides data to enterprise users via a network
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

30. Enterprise Storage Systems*
07/16/96
Enterprise Storage Systems
Storage area network (SAN)
Available on LAN or WAN
High-capacity network of storage devices
Keeps enterprise services available for processing
Network attached storage (NAS)
Provides data and file sharing
Access provided via a network
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

31. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Enterprise-wide technologies used to gain a competitive advantage include:
Web portals
Electronic data interchange
Intranets and extranets
Virtual private networks
Computer-based and Web-based training
Teleconferencing
Telecommuting
Workgroup computing
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

32. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Web portals
Web sites that supply numerous online services
Examples: AOL, Yahoo!
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

33. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Electronic data interchange (EDI)
A popular method for sharing information and doing business over networks, including the Internet
Consists of a set of standards that dictate how data and documents are transferred between enterprises
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

34. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Intranet
An internal enterprise network
Can only be accessed by employees or authorized individuals
Extranet
A network that enables outside users to access an intranet through the Internet
Data transfer is encrypted
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

35. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Virtual private networks (VPNs):
Connect distributed LANs through the Internet
Ensure security through the use of encryption and supplemental security features
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

36. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Computer-based training (CBT)
Convenient, affordable learning method
Useful when multimedia, animation, and programmed learning are used
Web-based training (WBT)
Similar to computer-based training
Training provided over the Internet or an intranet
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

37. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Teleconferencing
Enables people to conduct business by using computer and telecommunications equipment
Enhances enterprise communication
Often reduces costs
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

38. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Telecommuting (teleworking) enables workers to be connected to the office while working from home through the use of a computer and telecommunications.
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

39. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
Workgroup computing
Used by a group of employees to communicate and collaborate
Uses specific computer hardware, software, and network equipment
Groupware (teamware)
The software that supports workgroup information requirements
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

40. Enterprise-Wide Technologies*
07/16/96
Enterprise-Wide Technologies
This is Figure
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall *

41. What You’ve Learned
Enterprise computing relates to an organization’s use of technology, information systems, and computers. Personal computing is the use of these technologies by individuals.
Business processes, similar to links in a chain, add value to an organization’s customers and have identifiable output.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

42. What You’ve Learned
The management of an enterprise’s technology infrastructure is categorized as either centralized or distributed.
Frequently used enterprise computing tools include enterprise resource planning (ERP), customer relationship management (CRM), and sales force automation (SFA).
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

43. What You’ve Learned
Other frequently used enterprise computing tools are Extensible Business Reporting Language (XBRL), Software as a Service (SaaS), Operational Support Systems (OSS), and Enterprise Application Integration (EAI).
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

44. What You’ve Learned
Types of enterprise storage systems include RAID (redundant array of independent disks), CD/DVD jukeboxes, storage area networks (SANs), and network-attached storage (NAS).
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

45. What You’ve Learned
The electronic data interchange (EDI) is a set of standards that assists companies in exchanging information and conducting business over the Internet and other networks.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

46. What You’ve Learned
Teleconferencing enables workers in different locations to communicate and conduct business using computers and telecommunications equipment.
Telecommuting is an arrangement in which employees work from home but are linked to the office.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall

47. What You’ve Learned
Workgroup computing allows a group to work together on a task using specific technology and tools that enable them to connect, communicate, and collaborate.
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall