1. Prepared By: IBT, Inc. June, 1999 IT Needs Assessment The following document is posted by the Low Income Investment Fund (LIIF) in accordance with the requirements of the Fannie Mae Foundation’s October 2001 grant in support of LIIF’s continued information technology (IT) development. Materials posted by LIIF outline the organization’s strategic IT plan, as well as document the implementation process of this plan. LIIF’s IT plan included customization of loan servicing software, report automation, impact statistics generation, fund administration, and asset liability monitoring. LIIF’s knowledge and experience developing this IT workplan is posted as an aid to other non-profit Community Development Financial Institutions (CDFIs) who may be generating their own IT workplan and who may find the subsequent materials helpful in that regard. Copyright 1999: LIIF

2. Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

3. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

4. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

5. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

6. Copyright 1999: LIIF Executive Summary Project Overview Project Overview

7. Copyright 1999: LIIF Executive Summary Project Overview Project Overview LIHF’s Objectives LIHF’s Objectives Approach and Methodology Approach and Methodology Study Objectives Study Objectives

8. Copyright 1999: LIIF Executive Summary Project Overview Project Overview LIHF’s Objectives LIHF’s Objectives Approach and Methodology Approach and Methodology Study Objectives Study Objectives

9. Copyright 1999: LIIF Executive Summary LIHF’s Objectives LIHF’s Objectives

10. Copyright 1999: LIIF Executive Summary LIHF’s Objectives LIHF’s Objectives Modernize systems infrastructure Modernize systems infrastructure

11. Copyright 1999: LIIF Executive Summary LIHF’s Objectives LIHF’s Objectives Modernize systems infrastructure Modernize systems infrastructure Improve systems support of daily operations Improve systems support of daily operations

12. Copyright 1999: LIIF Executive Summary LIHF’s Objectives LIHF’s Objectives Modernize systems infrastructure Modernize systems infrastructure Improve systems support of daily operations Improve systems support of daily operations Increase quality of communications with branch offices Increase quality of communications with branch offices

13. Copyright 1999: LIIF Executive Summary Project Overview Project Overview LIHF’s Objectives LIHF’s Objectives Approach and Methodology Approach and Methodology Study Objectives Study Objectives

14. Copyright 1999: LIIF Executive Summary Project Overview Project Overview LIHF’s Objectives LIHF’s Objectives Approach and Methodology Approach and Methodology Study Objectives Study Objectives

15. Copyright 1999: LIIF Executive Summary Approach and Methodology Approach and Methodology

16. Copyright 1999: LIIF Executive Summary Approach and Methodology Approach and Methodology Analyze current operations and build logical business model Analyze current operations and build logical business model

17. Copyright 1999: LIIF Executive Summary Approach and Methodology Approach and Methodology Analyze current operations and build logical business model Analyze current operations and build logical business model Develop system solution alternatives Develop system solution alternatives

18. Copyright 1999: LIIF Executive Summary Approach and Methodology Approach and Methodology Analyze current operations and build logical business model Analyze current operations and build logical business model Develop system solution alternatives Develop system solution alternatives Identify interdependencies and technology issues Identify interdependencies and technology issues

19. Copyright 1999: LIIF Executive Summary Approach and Methodology Approach and Methodology Analyze current operations and build logical business model Analyze current operations and build logical business model Develop system solution alternatives Develop system solution alternatives Identify interdependencies and technology issues Identify interdependencies and technology issues Provide LIHF with information necessary to make strategic decisions Provide LIHF with information necessary to make strategic decisions

20. Copyright 1999: LIIF Executive Summary Project Overview Project Overview LIHF’s Objectives LIHF’s Objectives Approach and Methodology Approach and Methodology Study Objectives Study Objectives

21. Copyright 1999: LIIF Executive Summary Project Overview Project Overview LIHF’s Objectives LIHF’s Objectives Approach and Methodology Approach and Methodology Study Objectives Study Objectives

22. Copyright 1999: LIIF Executive Summary Study Objectives Study Objectives

23. Copyright 1999: LIIF Executive Summary Study Objectives Study Objectives Compare alternative strategies for integrating core business operations Compare alternative strategies for integrating core business operations

24. Copyright 1999: LIIF Executive Summary Study Objectives Study Objectives Compare alternative strategies for integrating core business operations Compare alternative strategies for integrating core business operations  Select application software solutions

25. Copyright 1999: LIIF Executive Summary Study Objectives Study Objectives Compare alternative strategies for integrating core business operations Compare alternative strategies for integrating core business operations  Select application software solutions Evaluate connectivity scenarios and network technologies Evaluate connectivity scenarios and network technologies

26. Copyright 1999: LIIF Executive Summary Study Objectives Study Objectives Compare alternative strategies for integrating core business operations Compare alternative strategies for integrating core business operations  Select application software solutions Evaluate connectivity scenarios and network technologies Evaluate connectivity scenarios and network technologies  Choose network architecture

27. Copyright 1999: LIIF Executive Summary Study Objectives Study Objectives Compare alternative strategies for integrating core business operations Compare alternative strategies for integrating core business operations  Select application software solutions Evaluate connectivity scenarios and network technologies Evaluate connectivity scenarios and network technologies  Choose network architecture Review system platform options Review system platform options

28. Copyright 1999: LIIF Executive Summary Study Objectives Study Objectives Compare alternative strategies for integrating core business operations Compare alternative strategies for integrating core business operations  Select application software solutions Evaluate connectivity scenarios and network technologies Evaluate connectivity scenarios and network technologies  Choose network architecture Review system platform options Review system platform options  Procure hardware and software

29. Copyright 1999: LIIF Executive Summary Project Overview Project Overview LIHF’s Objectives LIHF’s Objectives Approach and Methodology Approach and Methodology Study Objectives Study Objectives

30. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

31. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

32. Copyright 1999: LIIF Executive Summary Observations and Paradoxes Observations and Paradoxes

33. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model Observations and Paradoxes Observations and Paradoxes

34. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model Observations and Paradoxes Observations and Paradoxes Yet LIHF’s operation volumes and budget do not match high-end loan servicing products that can handle complexity

35. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model Observations and Paradoxes Observations and Paradoxes

36. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements Observations and Paradoxes Observations and Paradoxes

37. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements Observations and Paradoxes Observations and Paradoxes Yet LIHF lacks the IT infrastructure and budget to develop fully integrated custom solutions

38. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements Observations and Paradoxes Observations and Paradoxes

39. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements LIHF has mission of flexibility LIHF has mission of flexibility Observations and Paradoxes Observations and Paradoxes

40. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements LIHF has mission of flexibility LIHF has mission of flexibility Observations and Paradoxes Observations and Paradoxes Yet most loan software products seek to standardize services in order to optimize staff efficiency

41. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements LIHF has mission of flexibility LIHF has mission of flexibility Observations and Paradoxes Observations and Paradoxes

42. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements LIHF has mission of flexibility LIHF has mission of flexibility LIHF has little IT infrastructure LIHF has little IT infrastructure Observations and Paradoxes Observations and Paradoxes

43. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements LIHF has mission of flexibility LIHF has mission of flexibility LIHF has little IT infrastructure LIHF has little IT infrastructure Observations and Paradoxes Observations and Paradoxes Yet requirement to support multiple branch offices requires an enterprise level network and server infrastructure

44. Copyright 1999: LIIF Executive Summary LIHF has complex business model LIHF has complex business model LIHF has unique operational requirements LIHF has unique operational requirements LIHF has mission of flexibility LIHF has mission of flexibility LIHF has little IT infrastructure LIHF has little IT infrastructure Observations and Paradoxes Observations and Paradoxes

45. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

46. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

47. Copyright 1999: LIIF Executive Summary Recommendations

48. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

49. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

50. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade

51. Copyright 1999: LIIF Executive Summary Servers - MS Small Business Server Servers - MS Small Business Server Systems Upgrade Systems Upgrade

52. Copyright 1999: LIIF Executive Summary Servers - MS Small Business Server Servers - MS Small Business Server Workstations Workstations MS Windows NT WorkstationMS Windows NT Workstation Office 2000Office 2000 Systems Upgrade Systems Upgrade

53. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

54. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

55. Copyright 1999: LIIF Executive Summary Office Connectivity Office Connectivity

56. Copyright 1999: LIIF Executive Summary Enterprise network architecture Enterprise network architecture Office Connectivity Office Connectivity

57. Copyright 1999: LIIF Executive Summary Enterprise network architecture Enterprise network architecture Virtual Private Network - DSL Virtual Private Network - DSL Office Connectivity Office Connectivity

58. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

59. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

60. Copyright 1999: LIIF Executive Summary Business Applications Business Applications

61. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Business Applications Business Applications

62. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Collaborative Workgroup ArchitectureCollaborative Workgroup Architecture Business Applications Business Applications

63. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Collaborative Workgroup ArchitectureCollaborative Workgroup Architecture Develop custom applications in-houseDevelop custom applications in-house Business Applications Business Applications

64. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Business Applications Business Applications

65. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Business Applications Business Applications

66. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Client-Sever Database ArchitectureClient-Sever Database Architecture Business Applications Business Applications

67. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Client-Sever Database ArchitectureClient-Sever Database Architecture Purchase third-party packagePurchase third-party package Business Applications Business Applications

68. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Business Applications Business Applications

69. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Fund Administration Fund Administration Business Applications Business Applications

70. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Fund Administration Fund Administration Client-Sever Database ArchitectureClient-Sever Database Architecture Business Applications Business Applications

71. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Fund Administration Fund Administration Client-Sever Database ArchitectureClient-Sever Database Architecture Contract development of custom systemContract development of custom system Business Applications Business Applications

72. Copyright 1999: LIIF Executive Summary Loan Origination and Fund Raising Loan Origination and Fund Raising Loan Administration Loan Administration Fund Administration Fund Administration Business Applications Business Applications

73. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

74. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

75. Copyright 1999: LIIF Executive Summary Staffing and Training Staffing and Training

76. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing Staffing and Training Staffing and Training

77. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing 1 FTE for system administration and network support1 FTE for system administration and network support Staffing and Training Staffing and Training

78. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing 1 FTE for system administration and network support1 FTE for system administration and network support 1/2 FTE for database administration and programming1/2 FTE for database administration and programming Staffing and Training Staffing and Training

79. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing 1 FTE for system administration and network support1 FTE for system administration and network support 1/2 FTE for database administration and programming1/2 FTE for database administration and programming 1/2 FTE for collaborative workgroup administration and programming1/2 FTE for collaborative workgroup administration and programming Staffing and Training Staffing and Training

80. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing Staffing and Training Staffing and Training

81. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Staffing and Training Staffing and Training

82. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Windows NT operationWindows NT operation Staffing and Training Staffing and Training

83. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Windows NT operationWindows NT operation MS Office applications (Word, Excel, Power Point, etc.)MS Office applications (Word, Excel, Power Point, etc.) Staffing and Training Staffing and Training

84. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Windows NT operationWindows NT operation MS Office applications (Word, Excel, Power Point, etc.)MS Office applications (Word, Excel, Power Point, etc.) Collaborative workgroup applications (e-mail, scheduling, contact management, etc.)Collaborative workgroup applications (e-mail, scheduling, contact management, etc.) Staffing and Training Staffing and Training

85. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Windows NT operationWindows NT operation MS Office applications (Word, Excel, Power Point, etc.)MS Office applications (Word, Excel, Power Point, etc.) Collaborative workgroup applications (e-mail, scheduling, contact management, etc.)Collaborative workgroup applications (e-mail, scheduling, contact management, etc.) Specialized business applicationsSpecialized business applications Staffing and Training Staffing and Training

86. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Staffing and Training Staffing and Training

87. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Technical Training Technical Training Staffing and Training Staffing and Training

88. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Technical Training Technical Training Windows NT administrationWindows NT administration Staffing and Training Staffing and Training

89. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Technical Training Technical Training Windows NT administrationWindows NT administration Database administration and SQL query languageDatabase administration and SQL query language Staffing and Training Staffing and Training

90. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Technical Training Technical Training Windows NT administrationWindows NT administration Database administration and SQL query languageDatabase administration and SQL query language Collaborative workgroup administration and automation scriptingCollaborative workgroup administration and automation scripting Staffing and Training Staffing and Training

91. Copyright 1999: LIIF Executive Summary IT Staffing IT Staffing General User Training General User Training Technical Training Technical Training Staffing and Training Staffing and Training

92. Copyright 1999: LIIF Executive Summary Systems Upgrade Systems Upgrade Office Connectivity Office Connectivity Business Applications Business Applications Staffing and Training Staffing and Training Recommendations

93. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

94. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

95. Copyright 1999: LIIF Executive Summary Suggestions

96. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Suggestions

97. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Allocate funds based on geographic and target population restrictionsAllocate funds based on geographic and target population restrictions Suggestions

98. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Allocate funds based on geographic and target population restrictionsAllocate funds based on geographic and target population restrictions Optimize cash flow projections and available balancesOptimize cash flow projections and available balances Suggestions

99. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Allocate funds based on geographic and target population restrictionsAllocate funds based on geographic and target population restrictions Optimize cash flow projections and available balancesOptimize cash flow projections and available balances Automate reserve allocations by risk rating categoryAutomate reserve allocations by risk rating category Suggestions

100. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Allocate funds based on geographic and target population restrictionsAllocate funds based on geographic and target population restrictions Optimize cash flow projections and available balancesOptimize cash flow projections and available balances Automate reserve allocations by risk rating categoryAutomate reserve allocations by risk rating category Track and analyze social impact statisticsTrack and analyze social impact statistics Suggestions

101. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Allocate funds based on geographic and target population restrictionsAllocate funds based on geographic and target population restrictions Optimize cash flow projections and available balancesOptimize cash flow projections and available balances Automate reserve allocations by risk rating categoryAutomate reserve allocations by risk rating category Track and analyze social impact statisticsTrack and analyze social impact statistics Generate funder/investor activity reportingGenerate funder/investor activity reporting Suggestions

102. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Suggestions

103. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Expand LIHF Web site Expand LIHF Web site Suggestions

104. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Expand LIHF Web site Expand LIHF Web site Increase outreach to borrower communityIncrease outreach to borrower community Suggestions

105. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Expand LIHF Web site Expand LIHF Web site Increase outreach to borrower communityIncrease outreach to borrower community Publish funder/investor reports on-linePublish funder/investor reports on-line Suggestions

106. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Expand LIHF Web site Expand LIHF Web site Increase outreach to borrower communityIncrease outreach to borrower community Publish funder/investor reports on-linePublish funder/investor reports on-line Link to other CDFI sites and resource informationLink to other CDFI sites and resource information Suggestions

107. Copyright 1999: LIIF Executive Summary Develop Fund Administration system Develop Fund Administration system Expand LIHF Web site Expand LIHF Web site Suggestions

108. Copyright 1999: LIIF Executive Summary Project Overview Project Overview Observations and Paradoxes Observations and Paradoxes Recommendations Recommendations Suggestions Suggestions

109. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

110. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

111. Copyright 1999: LIIF Work Performed Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

112. Copyright 1999: LIIF Work Performed Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

113. Copyright 1999: LIIF Work Performed Business Applications Business Applications

114. Copyright 1999: LIIF Work Performed Business Applications Business Applications Conceptual Analysis Conceptual Analysis Logical Design Logical Design System Solution Alternatives System Solution Alternatives

115. Copyright 1999: LIIF Work Performed Business Applications Business Applications Conceptual Analysis Conceptual Analysis Logical Design Logical Design System Solution Alternatives System Solution Alternatives

116. Copyright 1999: LIIF Work Performed Conceptual Analysis Conceptual Analysis

117. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Conceptual Analysis Conceptual Analysis

118. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Organizational structure and staff rolesOrganizational structure and staff roles Conceptual Analysis Conceptual Analysis

119. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Organizational structure and staff rolesOrganizational structure and staff roles Procedures and operations manualsProcedures and operations manuals Conceptual Analysis Conceptual Analysis

120. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Organizational structure and staff rolesOrganizational structure and staff roles Procedures and operations manualsProcedures and operations manuals System reports and spreadsheetsSystem reports and spreadsheets Conceptual Analysis Conceptual Analysis

121. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Conceptual Analysis Conceptual Analysis

122. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Conducted interactive workshops Conducted interactive workshops Conceptual Analysis Conceptual Analysis

123. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Conducted interactive workshops Conducted interactive workshops Eighteen hours of meetingsEighteen hours of meetings Conceptual Analysis Conceptual Analysis

124. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Conducted interactive workshops Conducted interactive workshops Eighteen hours of meetingsEighteen hours of meetings Seventeen employees involvedSeventeen employees involved Conceptual Analysis Conceptual Analysis

125. Copyright 1999: LIIF Work Performed Conceptual Analysis Conceptual Analysis Gathered background information Gathered background information Conducted interactive workshops Conducted interactive workshops Eighteen hours of meetingsEighteen hours of meetings Seventeen employees involvedSeventeen employees involved Major business functions reviewedMajor business functions reviewed Loan Origination and ClosingLoan Origination and Closing Loan Administration and Portfolio ManagementLoan Administration and Portfolio Management Capitalization and FundingCapitalization and Funding Technical AssistanceTechnical Assistance

126. Copyright 1999: LIIF Work Performed Gathered background information Gathered background information Conducted interactive workshops Conducted interactive workshops Conceptual Analysis Conceptual Analysis

127. Copyright 1999: LIIF Work Performed Business Applications Business Applications Conceptual Analysis Conceptual Analysis Logical Design Logical Design System Solution Alternatives System Solution Alternatives

128. Copyright 1999: LIIF Work Performed Business Applications Business Applications Conceptual Analysis Conceptual Analysis Logical Design Logical Design System Solution Alternatives System Solution Alternatives

129. Copyright 1999: LIIF Work Performed Logical Design Logical Design

130. Copyright 1999: LIIF Work Performed Reviewed current database applications Reviewed current database applications Logical Design Logical Design

131. Copyright 1999: LIIF Work Performed Reviewed current database applications Reviewed current database applications Loan Monitoring database (MAP)Loan Monitoring database (MAP) Logical Design Logical Design

132. Copyright 1999: LIIF Work Performed Reviewed current database applications Reviewed current database applications Loan Monitoring database (MAP)Loan Monitoring database (MAP) Project databases (Project Pro, Transaction Pro and Activity Pro)Project databases (Project Pro, Transaction Pro and Activity Pro) Logical Design Logical Design

133. Copyright 1999: LIIF Work Performed Reviewed current database applications Reviewed current database applications Loan Monitoring database (MAP)Loan Monitoring database (MAP) Project databases (Project Pro, Transaction Pro and Activity Pro)Project databases (Project Pro, Transaction Pro and Activity Pro) Fund Administration database (Helix)Fund Administration database (Helix) Logical Design Logical Design

134. Copyright 1999: LIIF Work Performed Reviewed current database applications Reviewed current database applications Logical Design Logical Design

135. Copyright 1999: LIIF Work Performed Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Logical Design Logical Design

136. Copyright 1999: LIIF Work Performed Logical Design Logical Design Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Four core business functionsFour core business functions Loan OriginationLoan Origination Loan AdministrationLoan Administration Fund RaisingFund Raising Fund AdministrationFund Administration

137. Copyright 1999: LIIF Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Four core business functionsFour core business functions Loan OriginationLoan Origination Loan AdministrationLoan Administration Fund RaisingFund Raising Fund AdministrationFund Administration 28 business process diagrams28 business process diagrams Work Performed Logical Design Logical Design

138. Copyright 1999: LIIF Work Performed Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Logical Design Logical Design

139. Copyright 1999: LIIF Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Designed logical data model Designed logical data model Work Performed Logical Design Logical Design

140. Copyright 1999: LIIF Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Designed logical data model Designed logical data model Nine information groupsNine information groups Work Performed Logical Design Logical Design

141. Copyright 1999: LIIF Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Designed logical data model Designed logical data model Nine information groupsNine information groups Over 50 data entities and relationshipsOver 50 data entities and relationships Work Performed Logical Design Logical Design

142. Copyright 1999: LIIF Reviewed current database applications Reviewed current database applications Developed process flow diagrams Developed process flow diagrams Designed logical data model Designed logical data model Work Performed Logical Design Logical Design

143. Copyright 1999: LIIF Work Performed Business Applications Business Applications Conceptual Analysis Conceptual Analysis Logical Design Logical Design System Solution Alternatives System Solution Alternatives

144. Copyright 1999: LIIF Work Performed Business Applications Business Applications Conceptual Analysis Conceptual Analysis Logical Design Logical Design System Solution Alternatives System Solution Alternatives

145. Copyright 1999: LIIF Work Performed System Solution Alternatives System Solution Alternatives

146. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs System Solution Alternatives System Solution Alternatives

147. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Eleven institutions contactedEleven institutions contacted System Solution Alternatives System Solution Alternatives

148. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Eleven institutions contactedEleven institutions contacted Eight e-mail questionnaires sent outEight e-mail questionnaires sent out System Solution Alternatives System Solution Alternatives

149. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Eleven institutions contactedEleven institutions contacted Eight e-mail questionnaires sent outEight e-mail questionnaires sent out Five completed questionnaires returnedFive completed questionnaires returned System Solution Alternatives System Solution Alternatives

150. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs System Solution Alternatives System Solution Alternatives

151. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages System Solution Alternatives System Solution Alternatives

152. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages System Solution Alternatives System Solution Alternatives Functional Area Systems Interviews Demos Loan Administration 15 11 5 Loan Origination 5 3 1 Fund Administration 1 1 Fund Raising 7 3 2

153. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages System Solution Alternatives System Solution Alternatives

154. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages Evaluated alternative strategies Evaluated alternative strategies System Solution Alternatives System Solution Alternatives

155. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages Evaluated alternative strategies Evaluated alternative strategies Functional descriptionFunctional description System Solution Alternatives System Solution Alternatives

156. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages Evaluated alternative strategies Evaluated alternative strategies Functional descriptionFunctional description Technology platformTechnology platform System Solution Alternatives System Solution Alternatives

157. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages Evaluated alternative strategies Evaluated alternative strategies Functional descriptionFunctional description Technology platformTechnology platform Acquisition and maintenance costsAcquisition and maintenance costs System Solution Alternatives System Solution Alternatives

158. Copyright 1999: LIIF Work Performed Surveyed software used by CDFIs Surveyed software used by CDFIs Reviewed third-party software packages Reviewed third-party software packages Evaluated alternative strategies Evaluated alternative strategies System Solution Alternatives System Solution Alternatives

159. Copyright 1999: LIIF Work Performed Business Applications Business Applications Conceptual Analysis Conceptual Analysis Logical Design Logical Design System Solution Alternatives System Solution Alternatives

160. Copyright 1999: LIIF Work Performed Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

161. Copyright 1999: LIIF Work Performed Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

162. Copyright 1999: LIIF Work Performed Office Connectivity Office Connectivity

163. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Office Connectivity Office Connectivity

164. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Enterprise network architectureEnterprise network architecture Office Connectivity Office Connectivity

165. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Enterprise network architectureEnterprise network architecture Workgroup network architectureWorkgroup network architecture Office Connectivity Office Connectivity

166. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Office Connectivity Office Connectivity

167. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Surveyed network technologies Surveyed network technologies Office Connectivity Office Connectivity

168. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Surveyed network technologies Surveyed network technologies Private Leased LinesPrivate Leased Lines Office Connectivity Office Connectivity

169. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Surveyed network technologies Surveyed network technologies Private Leased LinesPrivate Leased Lines Virtual Private NetworkVirtual Private Network Office Connectivity Office Connectivity

170. Copyright 1999: LIIF Work Performed Analyzed connectivity strategies Analyzed connectivity strategies Surveyed network technologies Surveyed network technologies Office Connectivity Office Connectivity

171. Copyright 1999: LIIF Work Performed Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

172. Copyright 1999: LIIF Work Performed Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

173. Copyright 1999: LIIF Work Performed Systems Upgrade Systems Upgrade

174. Copyright 1999: LIIF Work Performed Surveyed existing hardware, software and network architecture Surveyed existing hardware, software and network architecture Systems Upgrade Systems Upgrade

175. Copyright 1999: LIIF Work Performed Surveyed existing hardware, software and network architecture Surveyed existing hardware, software and network architecture Reviewed PC operating systems and back- office applications Reviewed PC operating systems and back- office applications Systems Upgrade Systems Upgrade

176. Copyright 1999: LIIF Work Performed Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

177. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

178. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

179. Copyright 1999: LIIF Business Analysis Review Process Flow Diagrams Process Flow Diagrams Logical Data Model Logical Data Model

180. Copyright 1999: LIIF Business Analysis Review Process Flow Diagrams Process Flow Diagrams Logical Data Model Logical Data Model

181. Copyright 1999: LIIF Business Analysis Review Process Flow Diagrams Process Flow Diagrams

182. Copyright 1999: LIIF Business Analysis Review Depict dynamic flow of data through an organization, i.e., picture of the organization from the data’s perspective Depict dynamic flow of data through an organization, i.e., picture of the organization from the data’s perspective Process Flow Diagrams Process Flow Diagrams

183. Copyright 1999: LIIF Business Analysis Review Depict dynamic flow of data through an organization, i.e., picture of the organization from the data’s perspective Depict dynamic flow of data through an organization, i.e., picture of the organization from the data’s perspective Model automated, manual, and “mixed” business processes Model automated, manual, and “mixed” business processes Process Flow Diagrams Process Flow Diagrams

184. Copyright 1999: LIIF Business Analysis Review Process Flow Diagram Conventions Process Flow Diagram Conventions

185. Copyright 1999: LIIF Business Analysis Review Handle Loan Closing Bubble - work process that transforms data Process Flow Diagram Conventions Process Flow Diagram Conventions

186. Copyright 1999: LIIF Business Analysis Review Handle Loan Closing Closed Loans Bubble - work process that transforms data Straight Lines - data store, such as file or database Process Flow Diagram Conventions Process Flow Diagram Conventions

187. Copyright 1999: LIIF Business Analysis Review Handle Loan Closing Closed Loans Bubble - work process that transforms data Straight Lines - data store, such as file or database Arrow - named data flow between processes (dotted lines indicate optional data flow) (dotted lines indicate optional data flow) Loan Documents Process Flow Diagram Conventions Process Flow Diagram Conventions

188. Copyright 1999: LIIF Business Analysis Review Handle Loan Closing Closed Loans Document Safekeeping Bubble - work process that transforms data Straight Lines - data store, such as file or database Box - originator or receiver of information Loan Documents Arrow - named data flow between processes (dotted lines indicate optional data flow) (dotted lines indicate optional data flow) Process Flow Diagram Conventions Process Flow Diagram Conventions

189. Copyright 1999: LIIF Business Analysis Review Process Flow Diagram Example Process Flow Diagram Example

190. Copyright 1999: LIIF Business Analysis Review Funders:Investors & Grantors Public Agencies Public Agencies Foundations Foundations Commercial Banks Commercial Banks Private Donors Private Donors Process Flow Diagram Example Process Flow Diagram Example

191. Copyright 1999: LIIF Business Analysis Review LIHFBusinessProcesses Funders:Investors & Grantors Loans and Grants Public Agencies Public Agencies Foundations Foundations Commercial Banks Commercial Banks Private Donors Private Donors Principal Principal Intermediary Intermediary Administrator Administrator Consultant Consultant Process Flow Diagram Example Process Flow Diagram Example

192. Copyright 1999: LIIF Business Analysis Review LIHFBusinessProcesses Funders:Investors & Grantors Loans and Grants Grants Borrowers & Recipients Non-Profit Housing Developers Non-Profit Housing Developers Special Needs Service Providers Special Needs Service Providers Community Support Organizations Community Support Organizations Public Agencies Public Agencies Foundations Foundations Commercial Banks Commercial Banks Private Donors Private Donors Principal Principal Intermediary Intermediary Administrator Administrator Consultant Consultant Process Flow Diagram Example Process Flow Diagram Example

193. Copyright 1999: LIIF Business Analysis Review Loan Origination Loan Origination Loan Administration Loan Administration Fund Raising Fund Raising Fund Administration Fund Administration LIHF Process Flow Diagrams LIHF Process Flow Diagrams

194. Copyright 1999: LIIF Business Analysis Review Loan Origination Loan Origination Loan Administration Loan Administration Fund Raising Fund Raising Fund Administration Fund Administration LIHF Process Flow Diagrams LIHF Process Flow Diagrams

195. Copyright 1999: LIIF Business Analysis Review Loan Origination Loan Origination Loan Administration Loan Administration Fund Raising Fund Raising Fund Administration Fund Administration LIHF Process Flow Diagrams LIHF Process Flow Diagrams

196. Copyright 1999: LIIF Business Analysis Review Loan Origination Loan Origination Loan Administration Loan Administration Fund Raising Fund Raising Fund Administration Fund Administration LIHF Process Flow Diagrams LIHF Process Flow Diagrams

197. Copyright 1999: LIIF Business Analysis Review Loan Origination Loan Origination Loan Administration Loan Administration Fund Raising Fund Raising Fund Administration Fund Administration LIHF Process Flow Diagrams LIHF Process Flow Diagrams

198. Copyright 1999: LIIF Business Analysis Review Process Flow Diagrams Process Flow Diagrams Logical Data Model Logical Data Model

199. Copyright 1999: LIIF Business Analysis Review Process Flow Diagrams Process Flow Diagrams Logical Data Model Logical Data Model

200. Copyright 1999: LIIF Business Analysis Review Logical Data Model Logical Data Model

201. Copyright 1999: LIIF Business Analysis Review Represents how a business uses and manages information Represents how a business uses and manages information Logical Data Model Logical Data Model

202. Copyright 1999: LIIF Business Analysis Review Represents how a business uses and manages information Represents how a business uses and manages information Identifies “entities” involved in business processes Identifies “entities” involved in business processes Logical Data Model Logical Data Model

203. Copyright 1999: LIIF Business Analysis Review Represents how a business uses and manages information Represents how a business uses and manages information Identifies “entities” involved in business processes Identifies “entities” involved in business processes Determines “relationships” between entities Determines “relationships” between entities Logical Data Model Logical Data Model

204. Copyright 1999: LIIF Business Analysis Review Funders Borrowers Loans Projects Documents Real World

205. Copyright 1999: LIIF Business Analysis Review Funders Borrowers Loans Projects Documents Real World CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor CuentaSaldoValor Conceptual Model

206. Copyright 1999: LIIF Business Analysis Review Logical Data Model Conventions Logical Data Model Conventions

207. Copyright 1999: LIIF Business Analysis Review Entity - person, place or thing about which you wish to record information PROJECTS Logical Data Model Conventions Logical Data Model Conventions

208. Copyright 1999: LIIF Business Analysis Review Entity - person, place or thing about which you wish to record information Attribute - fact or non-decomposable piece of information describing an entity PROJECTS Project ID Sponsor Site Address Devel Cost Number Units Logical Data Model Conventions Logical Data Model Conventions

209. Copyright 1999: LIIF Business Analysis Review Entity - person, place or thing about which you wish to record information Attribute - fact or non-decomposable piece of information describing an entity Primary Key - attribute or set of attributes that identifies a particular entity occurrence PROJECTS Project ID Sponsor Site Address Devel Cost Number Units Logical Data Model Conventions Logical Data Model Conventions

210. Copyright 1999: LIIF Business Analysis Review Entity - person, place or thing about which you wish to record information Attribute - fact or non-decomposable piece of information describing an entity Primary Key - attribute or set of attributes that identifies a particular entity occurrence Relationship - association between two entities PROJECTS LOANS Project ID Sponsor Site Address Devel Cost Number Units Project ID Loan ID Amount Interest Rate Maturity Date Logical Data Model Conventions Logical Data Model Conventions

211. Copyright 1999: LIIF Business Analysis Review Entity - person, place or thing about which you wish to record information Attribute - fact or non-decomposable piece of information describing an entity Primary Key - attribute or set of attributes that identifies a particular entity occurrence Relationship - association between two entities Foreign Key - attribute or set of attributes that identifies another entity with which the entity is associated PROJECTS LOANS Project ID Sponsor Site Address Devel Cost Number Units Project ID Loan ID Amount Interest Rate Maturity Date SPONSORS Sponsor ID Sponsor Name Address Telephone Logical Data Model Conventions Logical Data Model Conventions

212. Copyright 1999: LIIF Business Analysis Review Entity - person, place or thing about which you wish to record information Attribute - fact or non-decomposable piece of information describing an entity Primary Key - attribute or set of attributes that identifies a particular entity occurrence Relationship - association between two entities Foreign Key - attribute or set of attributes that identifies another entity with which the entity is associated PROJECTS LOANS Project ID Sponsor Site Address Devel Cost Number Units Project ID Loan ID Amount Interest Rate Maturity Date SPONSORS Sponsor ID Sponsor Name Address Telephone Logical Data Model Conventions Logical Data Model Conventions

213. Copyright 1999: LIIF Business Analysis Review Process Flow Diagrams Process Flow Diagrams Logical Data Model Logical Data Model

214. Copyright 1999: LIIF Business Analysis Review Process Flow Diagrams Process Flow Diagrams Logical Data Model Logical Data Model

215. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

216. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

217. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

218. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

219. Copyright 1999: LIIF Study Findings Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

220. Copyright 1999: LIIF Study Findings Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

221. Copyright 1999: LIIF Study Findings Business Applications Business Applications

222. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications

223. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

224. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

225. Copyright 1999: LIIF Loan Administration Payment Processing Payment Processing Escrow Administration Escrow Administration Loan Monitoring Loan Monitoring Construction Loan Monitoring Construction Loan Monitoring Loan Repayment Loan Repayment Late Payment Processing Late Payment Processing Problem Loan Intervention Problem Loan Intervention Loan Extensions Loan Extensions Loan Restructuring Loan Restructuring Loan Foreclosure Loan Foreclosure Required Functions Required Functions

226. Copyright 1999: LIIF Loan Administration Traditional DOS application Traditional DOS application Traditional terminal architecture Traditional terminal architecture 4GL source code open system 4GL source code open system Desktop database Desktop database Client-Server database Client-Server database Service bureau Service bureau Technology Options Technology Options

227. Copyright 1999: LIIF Loan Administration Revolving Loan Servicing Software ® Grants Management Systems Revolving Loan Servicing Software ® Grants Management Systems Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. MoreVision ® Dynatek, Inc. MoreVision ® Dynatek, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems MortgageWare Loan Servicing System ® Interlinq Software Corp. MortgageWare Loan Servicing System ® Interlinq Software Corp. Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Loan Pro ® Southern Data Systems Loan Pro ® Southern Data Systems Mortgage Computer System ® Mortgage Computer Inc. Mortgage Computer System ® Mortgage Computer Inc. Mortgage Servicing Package ® Alltel Inc. Mortgage Servicing Package ® Alltel Inc. Third Party Products Third Party Products

228. Copyright 1999: LIIF Loan Administration Revolving Loan Servicing Software ® Grants Management Systems Revolving Loan Servicing Software ® Grants Management Systems Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. MoreVision ® Dynatek, Inc. MoreVision ® Dynatek, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems MortgageWare Loan Servicing System ® Interlinq Software Corp. MortgageWare Loan Servicing System ® Interlinq Software Corp. Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Loan Pro ® Southern Data Systems Loan Pro ® Southern Data Systems Mortgage Computer System ® Mortgage Computer Inc. Mortgage Computer System ® Mortgage Computer Inc. Mortgage Servicing Package ® Alltel Inc. Mortgage Servicing Package ® Alltel Inc. Third Party Products Third Party Products Single Family Residential

229. Copyright 1999: LIIF Loan Administration Revolving Loan Servicing Software ® Grants Management Systems Revolving Loan Servicing Software ® Grants Management Systems Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Mortgage Computer System ® Mortgage Computer Inc. Mortgage Computer System ® Mortgage Computer Inc. Mortgage Servicing Package ® Alltel Inc. Mortgage Servicing Package ® Alltel Inc. Third Party Products Third Party Products

230. Copyright 1999: LIIF Loan Administration Revolving Loan Servicing Software ® Grants Management Systems Revolving Loan Servicing Software ® Grants Management Systems Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Mortgage Computer System ® Mortgage Computer Inc. Mortgage Computer System ® Mortgage Computer Inc. Mortgage Servicing Package ® Alltel Inc. Mortgage Servicing Package ® Alltel Inc. Third Party Products Third Party Products Large Institution Orientation

231. Copyright 1999: LIIF Loan Administration Revolving Loan Servicing Software ® Grants Management Systems Revolving Loan Servicing Software ® Grants Management Systems Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Third Party Products Third Party Products

232. Copyright 1999: LIIF Loan Administration Revolving Loan Servicing Software ® Grants Management Systems Revolving Loan Servicing Software ® Grants Management Systems Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Third Party Products Third Party Products Small Institution Orientation

233. Copyright 1999: LIIF Loan Administration Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Third Party Products Third Party Products

234. Copyright 1999: LIIF Loan Administration Loan Ledger + ® Dynamic Interface Systems Corp. Loan Ledger + ® Dynamic Interface Systems Corp. Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Manager Plus ® TrackitSoft Inc. Loan Manager Plus ® TrackitSoft Inc. Portfol ® Philadelphia Industrial Development Corp. Portfol ® Philadelphia Industrial Development Corp. Loanbase Servicer ® Lender Support Systems, Inc. Loanbase Servicer ® Lender Support Systems, Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Third Party Products Third Party Products Desktop Architecture

235. Copyright 1999: LIIF Loan Administration Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Third Party Products Third Party Products

236. Copyright 1999: LIIF Loan Administration Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Nortridge Loan System ® Nortridge Software Inc. Nortridge Loan System ® Nortridge Software Inc. Commercial Servicer ® Financial Industry Computer Systems Commercial Servicer ® Financial Industry Computer Systems Strategy ® McCracken Financial Software Strategy ® McCracken Financial Software Third Party Products Third Party Products

237. Copyright 1999: LIIF CDFI Oriented CDFI Oriented –Tracks borrower and ‘investor’ loans –Performs simple cash flow analysis –Implements CDFI data model (i.e., project-oriented) –Tracks ‘social impact’ statistics Traditional terminal architecture (Windows terminal emulator) Traditional terminal architecture (Windows terminal emulator) Built on Pro4 4GL language Built on Pro4 4GL language Includes source code in purchase price Includes source code in purchase price Price: $7,200 (5 users) / $1,200 (Maintenance) Price: $7,200 (5 users) / $1,200 (Maintenance) Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Loan Administration

238. Copyright 1999: LIIF Commercial loan orientation Commercial loan orientation –Handles negative amortization loans –Tracks simple loan participations –Includes collateral & escrow administration Flexible configuration for CDFI requirements Flexible configuration for CDFI requirements –Abstract ‘Business Entity’ table (CIF) can be used to hold project information –User definable fields in the project, borrower and loan tables can track statistics and status Client / Server architecture (VB / SQL Server) Client / Server architecture (VB / SQL Server) Price: $31,000 (5 users) / $6,200 (Maintenance) Price: $31,000 (5 users) / $6,200 (Maintenance) Nortridge Loan System Nortridge Loan System Loan Administration

239. Copyright 1999: LIIF Commercial Loan Oriented Commercial Loan Oriented –Handles construction loans (phases, budgets, draws) –Provides escrow administration and analysis –Manages delinquencies and collections –Tracks periodic financial statement information –Handles investors for participation and pooled loans DOS application Architecture DOS application Architecture –Price: $33,350 (5 users) / $4,680 (Maintenance) Client / Server architecture (VB / SQL Server) Client / Server architecture (VB / SQL Server) –Price: $50,000 (5 users) / $8,160 (Maintenance) Commercial Servicer ® FICS Commercial Servicer ® FICS Loan Administration

240. Copyright 1999: LIIF Strategy ® McCracken Strategy ® McCracken Comprehensive loan system for commercial, multifamily, and construction loans Comprehensive loan system for commercial, multifamily, and construction loans –Processes broad range of transaction type and accounting functions –Manages assets, security, and escrow accounts –Tracks financial and project information –Handles risk ratings and exposure reporting –Handles investors for participation and pooled loans Client / Server architecture (Power Builder / AS400) Client / Server architecture (Power Builder / AS400) Price: $90,000 (0-200 Loans) / $16,200 (Maintenance) Price: $90,000 (0-200 Loans) / $16,200 (Maintenance) –AS400 $20,000 - $25,000 / Training: $40,00 - $50,000 Loan Administration

241. Copyright 1999: LIIF Loan Administration Technology: Client / Server Architecture Technology: Client / Server Architecture Database: 75 - 100 tables Database: 75 - 100 tables Development effort: 1 - 2 Programmer Years Development effort: 1 - 2 Programmer Years Estimated Cost: Price ($75-100/hour) $266,000 Estimated Cost: Price ($75-100/hour) $266,000 Custom Development Custom Development

242. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

243. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

244. Copyright 1999: LIIF Loan Origination Borrower Marketing Borrower Marketing Project Qualification Project Qualification Underwriting Underwriting Loan Approval Loan Approval Loan Commitment Loan Commitment Loan Closing Loan Closing Post Closing Follow-up Post Closing Follow-up Required Functions Required Functions

245. Copyright 1999: LIIF Loan Origination Collaborative workgroup architecture Collaborative workgroup architecture Client–Server database Client–Server database Desktop database Desktop database Technology Options Technology Options

246. Copyright 1999: LIIF Loan Origination Third Party Products Third Party Products Pipelyne ® McCracken Financial Software Pipelyne ® McCracken Financial Software Loan Processor ® Financial Computer Systems Loan Processor ® Financial Computer Systems MortgageWare Loan Management ® Interlinq MortgageWare Loan Management ® Interlinq MorVision Pipeline Tracking ® Dynatek, Inc. MorVision Pipeline Tracking ® Dynatek, Inc. Deal Tracker ® Philadelphia Industrial Development Corp. Deal Tracker ® Philadelphia Industrial Development Corp. Real Estate Approval Pipeline ® National Cooperative Bank Real Estate Approval Pipeline ® National Cooperative Bank

247. Copyright 1999: LIIF Loan Origination Third Party Products Third Party Products Pipelyne ® McCracken Financial Software Pipelyne ® McCracken Financial Software Loan Processor ® Financial Computer Systems Loan Processor ® Financial Computer Systems MortgageWare Loan Management ® Interlinq MortgageWare Loan Management ® Interlinq MorVision Pipeline Tracking ® Dynatek, Inc. MorVision Pipeline Tracking ® Dynatek, Inc. Deal Tracker ® Philadelphia Industrial Development Corp. Deal Tracker ® Philadelphia Industrial Development Corp. Real Estate Approval Pipeline ® National Cooperative Bank Real Estate Approval Pipeline ® National Cooperative Bank Single Family Residential

248. Copyright 1999: LIIF Loan Origination Third Party Products Third Party Products Pipelyne ® McCracken Financial Software Pipelyne ® McCracken Financial Software Deal Tracker ® Philadelphia Industrial Development Corp. Deal Tracker ® Philadelphia Industrial Development Corp. Real Estate Approval Pipeline ® National Cooperative Bank Real Estate Approval Pipeline ® National Cooperative Bank

249. Copyright 1999: LIIF Loan Origination Third Party Products Third Party Products Pipelyne ® McCracken Financial Software Pipelyne ® McCracken Financial Software Deal Tracker ® Philadelphia Industrial Development Corp. Deal Tracker ® Philadelphia Industrial Development Corp. Real Estate Approval Pipeline ® National Cooperative Bank Real Estate Approval Pipeline ® National Cooperative Bank Desktop Architecture

250. Copyright 1999: LIIF Loan Origination Third Party Products Third Party Products Pipelyne ® McCracken Financial Software Pipelyne ® McCracken Financial Software Real Estate Approval Pipeline ® National Cooperative Bank Real Estate Approval Pipeline ® National Cooperative Bank

251. Copyright 1999: LIIF Pipelyne ® McCracken Financial Software Pipelyne ® McCracken Financial Software Feeds McCracken Loan Servicing package “Strategy” Feeds McCracken Loan Servicing package “Strategy” –Commercial, Multifamily Loans Analyze financial and real estate risk, terms and investor information: calculates key industry ratios Analyze financial and real estate risk, terms and investor information: calculates key industry ratios User defined fields, stages and checklists, notes and reminders User defined fields, stages and checklists, notes and reminders Each Stage is Queue Driven Each Stage is Queue Driven Client / Server architecture (Power Builder / SQL- Server) Client / Server architecture (Power Builder / SQL- Server) Price: $47,000 (5 User) / $9,000 (Maintenance) Price: $47,000 (5 User) / $9,000 (Maintenance) Loan Origination

252. Copyright 1999: LIIF Real Estate Approval Pipeline ® NCB Real Estate Approval Pipeline ® NCB Collaborative - Workgroup Architecture (Lotus Notes) Collaborative - Workgroup Architecture (Lotus Notes) 3 Stages: Application, Approval, Post Approval. 3 Stages: Application, Approval, Post Approval. Approval step automates ‘voting’ by loan committee members: Eliminates requirement of loan committee meetings for every approval. Approval step automates ‘voting’ by loan committee members: Eliminates requirement of loan committee meetings for every approval. Loan Origination

253. Copyright 1999: LIIF Loan Origination Technology: Collaborative workgroup product Technology: Collaborative workgroup product Purchase third party components Purchase third party components Phased development effort Phased development effort High level script programming - i.e. appropriate for power-users with specialized training High level script programming - i.e. appropriate for power-users with specialized training Custom Development Custom Development

254. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

255. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

256. Copyright 1999: LIIF Fund Administration Required Functions Required Functions Fund Setup Fund Setup Investor Loan Servicing Investor Loan Servicing Investor Loan Extensions Investor Loan Extensions Reserve Allocation Reserve Allocation Fund Allocation Fund Allocation Funder Reporting Funder Reporting Capital Requirements Planning Capital Requirements Planning

257. Copyright 1999: LIIF Fund Administration Traditional terminal application (4GL) Traditional terminal application (4GL) Client-Server database Client-Server database Technology Options Technology Options

258. Copyright 1999: LIIF Fund Administration Third Party Products Third Party Products LOAN*PRO ® Data Systems Inc. LOAN*PRO ® Data Systems Inc.

259. Copyright 1999: LIIF Funder Loans Serviced Funder Loans Serviced –Funders’ loan amortization schedules may be used to process lender loan repayments. Funder loans are ‘allocated’ to borrower loans through common association in ‘Loan Groups’. Funder loans are ‘allocated’ to borrower loans through common association in ‘Loan Groups’. Cash Flow projections include funder and borrower activity. Cash Flow projections include funder and borrower activity. Traditional terminal architecture (Windows terminal emulator) Traditional terminal architecture (Windows terminal emulator) Built on Pro4 4GL language Built on Pro4 4GL language Includes source code in purchase price Includes source code in purchase price + $20,000 for 1 programmer month customization + $20,000 for 1 programmer month customization Loan*Pro ® Data Systems Inc. Loan*Pro ® Data Systems Inc. Fund Administration

260. Copyright 1999: LIIF Fund Administration Technology: Client / Server Architecture Technology: Client / Server Architecture Database: 20 - 25 tables Database: 20 - 25 tables Development effort: 3 - 4 Programmer Months Development effort: 3 - 4 Programmer Months Estimated Cost: Price ($75-100/hour) $50,000 Estimated Cost: Price ($75-100/hour) $50,000 Custom Development Custom Development

261. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

262. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

263. Copyright 1999: LIIF Fund Raising Required Functions Required Functions Funder Marketing Funder Marketing Funder Qualification Funder Qualification Funding Proposal Funding Proposal Funding Close Funding Close

264. Copyright 1999: LIIF Fund Raising Desktop database Desktop database Client-Server database Client-Server database Collaborative workgroup architecture Collaborative workgroup architecture Technology Options Technology Options

265. Copyright 1999: LIIF Fund Raising Third Party Products Third Party Products DonorQuest ® Intrepid Systems DonorQuest ® Intrepid Systems DonorPerfect ® SofterWare, Inc. DonorPerfect ® SofterWare, Inc. Faithful Steward ® Diakonia Faithful Steward ® Diakonia FUND E-Z ® FUND E-Z Development Corp. FUND E-Z ® FUND E-Z Development Corp. FundRaiser+ ® Resource Management Software FundRaiser+ ® Resource Management Software FUNDimensions ® Electro Acoustics FUNDimensions ® Electro Acoustics Resource Development System ® Ciconte & Associates Resource Development System ® Ciconte & Associates Raiser’s Edge ® Blackbaud Raiser’s Edge ® Blackbaud

266. Copyright 1999: LIIF Fund Raising Third Party Products Third Party Products DonorQuest ® Intrepid Systems DonorQuest ® Intrepid Systems DonorPerfect ® SofterWare, Inc. DonorPerfect ® SofterWare, Inc. Faithful Steward ® Diakonia Faithful Steward ® Diakonia FUND E-Z ® FUND E-Z Development Corp. FUND E-Z ® FUND E-Z Development Corp. FundRaiser+ ® Resource Management Software FundRaiser+ ® Resource Management Software FUNDimensions ® Electro Acoustics FUNDimensions ® Electro Acoustics Resource Development System ® Ciconte & Associates Resource Development System ® Ciconte & Associates Raiser’s Edge ® Blackbaud Raiser’s Edge ® Blackbaud Desktop Architecture

267. Copyright 1999: LIIF Fund Raising Third Party Products Third Party Products FUND E-Z ® FUND E-Z Development Corp. FUND E-Z ® FUND E-Z Development Corp. FUNDimensions ® Electro Acoustics FUNDimensions ® Electro Acoustics Raiser’s Edge ® Blackbaud Raiser’s Edge ® Blackbaud

268. Copyright 1999: LIIF Fund Raising Third Party Products Third Party Products FUND E-Z ®- FUND E-Z Development Corp. FUND E-Z ®- FUND E-Z Development Corp. –Non Profit Accounting, Donor Tracking, Windows, Desktop. $3,000. FUNDimensions ® Electro Acoustics FUNDimensions ® Electro Acoustics –Donor Tracking, Windows, Desktop, $7,191 (5 users) Raiser’s Edge ® Blackbaud Raiser’s Edge ® Blackbaud –Donor Tracking, Donation Tracking, Windows, Client-Server, $14,000 (5 Users)

269. Copyright 1999: LIIF Functionally rich Contact Management system maintains extensive biographical information on individuals and organizations. Functionally rich Contact Management system maintains extensive biographical information on individuals and organizations. Design manage and track costs for marketing campaigns, special events, and annual appeals. Design manage and track costs for marketing campaigns, special events, and annual appeals. Setup schedules for required stewardship reporting. Setup schedules for required stewardship reporting. Generate form letters out of Contact database tables. Generate form letters out of Contact database tables. Price: $ 14,000 (5 users) Price: $ 14,000 (5 users) Raiser’s Edge ® Blackbaud Raiser’s Edge ® Blackbaud Fund Raising

270. Copyright 1999: LIIF Fund Raising Technology: Collaborative workgroup architecture Technology: Collaborative workgroup architecture Purchase third party components Purchase third party components Phased development effort Phased development effort High level script programming - i.e. appropriate for power-users with specialized training High level script programming - i.e. appropriate for power-users with specialized training Custom Development Custom Development

271. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

272. Copyright 1999: LIIF Study Findings Loan Administration Loan Administration Loan Origination Loan Origination Fund Administration Fund Administration Fund Raising Fund Raising Integration Scenarios Integration Scenarios Business Applications Business Applications For Each Area: Required Functions Required Functions Technology Options Technology Options Third Party Products Third Party Products Custom Solutions Custom Solutions

274. LendingFinanceOperations

275. LendingFinanceOperations LoanAdministration

276. LendingFinanceOperations Loan Pipeline LoanAdministration

277. LendingFinanceOperations Fund Administration Administration LoanAdministration

278. LendingFinanceOperations Loan Pipeline Fund Administration Administration FundRaising LoanAdministration

279. LendingFinanceOperations Loan Pipeline Fund Administration Administration FundRaising LoanAdministration

280. Copyright 1999: LIIF LendingFinanceOperations Loan Pipeline Fund Administration Administration FundRaising LoanAdministration Integration Scenarios

281. Copyright 1999: LIIF LendingFinanceOperations Loan Pipeline Fund Administration Administration FundRaising LoanAdministration Integration Scenario 1 Client-ServerClient-Server Buy PackageBuy Package Strategy ® McCracken Financial SoftwareStrategy ® McCracken Financial Software Client-ServerClient-Server Build / ProgramBuild / Program OutsourceOutsource Startup cost = $305,000 ($155,000 software + $25,000 AS400 + $75.000 training + Loan Admin development $50,000) Yearly maintenance = $28,000 Client-ServerClient-Server Buy PackageBuy Package Pipelyne ® McCracken Financial SoftwarePipelyne ® McCracken Financial Software Client - ServerClient - Server Buy PackageBuy Package Raiser’s Edge ® BlackbaudRaiser’s Edge ® Blackbaud

282. Copyright 1999: LIIF LendingFinanceOperations Loan Pipeline Fund Administration Administration FundRaising LoanAdministration Integration Scenario 2 Client-ServerClient-Server Buy PackageBuy Package Strategy ® McCracken Financial SoftwareStrategy ® McCracken Financial Software WorkgroupWorkgroup Build / ConfigureBuild / Configure In-HouseIn-House Client-ServerClient-Server Build / ProgramBuild / Program OutsourceOutsource WorkgroupWorkgroup Build / ConfigureBuild / Configure In-HouseIn-House Startup cost = $215,000 ($90,000 software + $25,000 AS400 + $50.000 training + Loan Admin development $50,000) Yearly maintenance = $16,200

283. Copyright 1999: LIIF LendingFinanceOperations Loan Pipeline Fund Administration Administration FundRaising LoanAdministration Integration Scenario 3 4GL application4GL application Buy PackageBuy Package Loan*Pro ® Data Systems Inc.Loan*Pro ® Data Systems Inc. WorkgroupWorkgroup Build / ConfigureBuild / Configure In-HouseIn-House WorkgroupWorkgroup Build / ConfigureBuild / Configure In-HouseIn-House 4GL application4GL application Customize PackageCustomize Package Loan*Pro ® Data Systems Inc.Loan*Pro ® Data Systems Inc. Startup cost = $30,000 ($7,200 software + $3,000 training + $20,000 customization for Loan Administration) Yearly maintenance = $1,200

284. Copyright 1999: LIIF LendingFinanceOperations Loan Pipeline Fund Administration Administration FundRaising LoanAdministration Integration Scenario 4 Client-ServerClient-Server Buy PackageBuy Package Nortridge Loan SystemNortridge Loan System WorkgroupWorkgroup Build / ConfigureBuild / Configure In-HouseIn-House Client-Server Client-Server Build / Program Build / Program Outsource Outsource WorkgroupWorkgroup Build / ConfigureBuild / Configure In-HouseIn-House Startup cost = $93,000 ($31,000 software + $12.000 training + Loan Admin development $50,000) Yearly maintenance = $6,200

285. Copyright 1999: LIIF Study Findings Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

286. Copyright 1999: LIIF Study Findings Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

287. Copyright 1999: LIIF Study Findings Office Connectivity Office Connectivity

288. Copyright 1999: LIIF Study Findings Connectivity Strategies Connectivity Strategies Network Technologies Network Technologies Office Connectivity Office Connectivity

289. Copyright 1999: LIIF Study Findings Connectivity Strategies Connectivity Strategies Network Technologies Network Technologies Office Connectivity Office Connectivity

290. Copyright 1999: LIIF Study Findings Connectivity Strategies Connectivity Strategies

291. Copyright 1999: LIIF Study Findings Workgroup Network Architecture Workgroup Network Architecture Connectivity Strategies Connectivity Strategies

292. Copyright 1999: LIIF Study Findings Workgroup Network Architecture Workgroup Network Architecture Enterprise Network Architecture Enterprise Network Architecture Connectivity Strategies Connectivity Strategies

293. Copyright 1999: LIIF Study Findings Workgroup Network Architecture Workgroup Network Architecture Enterprise Network Architecture Enterprise Network Architecture Connectivity Strategies Connectivity Strategies

294. Network Architecture LIHF Home Office

295. Network Architecture LIHF Home Office LIHF Branch Office

296. Network Architecture LIHF Home Office LIHF Branch Office WAN

297. Network Architecture LIHF Home Office LIHF Branch Office WAN WANs are slow and undependable

298. Network Architecture LIHF Home Office LIHF Branch Office WAN WANs often fail

299. Workgroup Network Architecture LIHF Home Office LIHF Branch Office WAN Each office is separate workgroup: Passwords maintained in each PC.Passwords maintained in each PC. Users work independentlyUsers work independently Few shared resourcesFew shared resources Few ‘Enterprise wide’ servicesFew ‘Enterprise wide’ services

300. Copyright 1999: LIIF Workgroup Network Architecture Appropriate Technologies ISP-based Email ISP-based Email Intranet applications Intranet applications

301. LIHF Home Office LIHF Branch Office Internet Email Clients Pop3 Mailboxes Rented from ISP ISP-Based Email

302. LIHF Home Office LIHF Branch Office Internet Email Clients Pop3 Mailboxes Rented from ISP Simple Mail Only No Collaborative / Workgroup functions. ISP-Based Email

303. Intranet Architecture LIHF Home Office LIHF Branch Office WAN Internet Browsers Intranet Browsers Intranet Server Internet Applications Organization memos & documents Organization memos & documents Intranet enabled applications Intranet enabled applications Automated distribution and Automated distribution and setup of client-server applications setup of client-server applications

304. Copyright 1999: LIIF Study Findings Workgroup Network Architecture Workgroup Network Architecture Enterprise Network Architecture Enterprise Network Architecture Connectivity Strategies Connectivity Strategies

305. Copyright 1999: LIIF Study Findings Workgroup Network Architecture Workgroup Network Architecture Enterprise Network Architecture Enterprise Network Architecture Connectivity Strategies Connectivity Strategies

306. Enterprise Network Architecture LIHF Home Office LIHF Branch Office WAN LIHF Network Domain Single ‘Domain’View of entire networkSingle ‘Domain’View of entire network Single system administrator controls user accounts and system access privilegesSingle system administrator controls user accounts and system access privileges Enterprise wide services provided for all usersEnterprise wide services provided for all users

307. Copyright 1999: LIIF Enterprise Network Architecture Network Domain Services Network Domain Services Secure File Services Secure File Services Collaborative Workgroup Services Collaborative Workgroup Services Office Connectivity

308. Copyright 1999: LIIF Enterprise Network Architecture Network Domain Services Network Domain Services Secure File Services Secure File Services Collaborative Workgroup Services Collaborative Workgroup Services Office Connectivity

309. Network Domain Services Primary Domain Controller Security Accounts Database Manages all user accounts: Manages all user accounts: User names, passwords, privileges User names, passwords, privileges Controls access to all network resources: Controls access to all network resources: Computers, files, programs, printers Computers, files, programs, printers

310. LIHF Home Office LIHF Branch Office Security Accounts Database Primary Domain Controller WAN Network Domain Services

311. LIHF Home Office LIHF Branch Office Security Accounts Database Primary Domain Controller WAN Heavy system traffic to Domain Controller Network Domain Services

312. LIHF Home Office LIHF Branch Office Security Accounts Database Primary Domain Controller WAN Network Domain Services

313. LIHF Home Office LIHF Branch Office Security Accounts Database Primary Domain Controller Backup Domain Controller Security Accounts Database WAN Network Domain Services

314. LIHF Home Office LIHF Branch Office Security Accounts Database Primary Domain Controller Backup Domain Controller Security Accounts Database Allows User Authentication if WAN fails. WAN Network Domain Services

315. Copyright 1999: LIIF Enterprise Network Architecture Network Domain Services Network Domain Services Secure File Services Secure File Services Collaborative Workgroup Services Collaborative Workgroup Services Office Connectivity

316. Copyright 1999: LIIF Enterprise Network Architecture Network Domain Services Network Domain Services Secure File Services Secure File Services Collaborative Workgroup Services Collaborative Workgroup Services Office Connectivity

317. Secure File Services LIHF Home Office LIHF Branch Office Secure Shared Folders Backup Tape WAN Secure Shared Folders: Public folders Public folders Private folders Private folders Mirrored disks Mirrored disks Daily tape backup Daily tape backup Enterprise File Server

318. Secure File Services LIHF Home Office LIHF Branch Office Secure Shared Folders Backup Tape WAN Secure Shared Folders: Public folders Public folders Private folders Private folders Mirrored disks Mirrored disks Daily tape backup Daily tape backup Heavy access of Shared Files Enterprise File Server

319. Secure File Services LIHF Home Office LIHF Branch Office Enterprise File Server Secure Shared Folders Backup Tape WAN Secure Shared Folders: Public folders Public folders Private folders Private folders Mirrored disks Mirrored disks Daily tape backup Daily tape backup

320. Copyright 1999: LIIF Enterprise File Server Limitations Slow transmission times across WAN Slow transmission times across WAN Example: Transfer of 6mb MAP database file: –3.6 minutes at 384 kbps –10.8 minutes at 128 kbps –47.7 minutes at 28.8 kbps Proliferation of multiple private copies of files Proliferation of multiple private copies of files Office Connectivity

321. Network File Server Architecture LIHF Home Office LIHF Branch Office File Server Backup Tape File Server WAN Secure Shared Folders Secure Shared Folders

322. Copyright 1999: LIIF Enterprise Network Architecture Network Domain Services Network Domain Services Secure File Services Secure File Services Collaborative Workgroup Services Collaborative Workgroup Services Office Connectivity

323. Copyright 1999: LIIF Enterprise Network Architecture Network Domain Services Network Domain Services Secure File Services Secure File Services Collaborative Workgroup Services Collaborative Workgroup Services Office Connectivity

324. Copyright 1999: LIIF Email Email Shared fax services Shared fax services Workgroup Collaboration Workgroup Collaboration CalendaringCalendaring SchedulingScheduling Task managementTask management Contact managementContact management Work flowWork flow Document storage and replicationDocument storage and replication Collaborative Workgroup Services Supported Functions Supported Functions

325. LIHF Home Office LIHF Branch Office WAN Email Clients Email Server Collaborative / Workgroup Applications Collaborative Workgroup Services

326. LIHF Home Office LIHF Branch Office WAN Email Clients Email Server Collaborative / Workgroup Applications Heavy access of Message Stores Collaborative Workgroup Services

327. LIHF Home Office LIHF Branch Office WAN Email Clients Email Server Collaborative / Workgroup Applications Collaborative Workgroup Services

328. LIHF Home Office LIHF Branch Office WAN Email Clients Email Server Collaborative / Workgroup Applications Replicated Email Server Collaborative / Workgroup Applications Collaborative Workgroup Services

329. Microsoft-Recommended Enterprise Architecture for Branch Offices Offices can work independently if WAN fails Replication used for: –Network security –Email –Workgroup collaboration WAN Router NT Server NT Server File server with tape backup File server with tape backup Backup Domain Controller Backup Domain Controller Replicating Exchange Server Replicating Exchange Server

330. Copyright 1999: LIIF Enterprise Network Architecture Network Domain Services Network Domain Services Secure File Services Secure File Services Collaborative Workgroup Services Collaborative Workgroup Services Office Connectivity

331. Copyright 1999: LIIF Study Findings Connectivity Strategies Connectivity Strategies Network Technologies Network Technologies Office Connectivity Office Connectivity

332. Copyright 1999: LIIF Study Findings Connectivity Strategies Connectivity Strategies Network Technologies Network Technologies Office Connectivity Office Connectivity

333. Copyright 1999: LIIF Study Findings Network Technologies Network Technologies

334. Copyright 1999: LIIF Study Findings Private Leased Lines Private Leased Lines Network Technologies Network Technologies

335. Copyright 1999: LIIF Study Findings Private Leased Lines Private Leased Lines Virtual Private Networks (DSL) Virtual Private Networks (DSL) Network Technologies Network Technologies

336. Copyright 1999: LIIF Study Findings Private Leased Lines Private Leased Lines Virtual Private Networks (DSL) Virtual Private Networks (DSL) Network Technologies Network Technologies

337. Private Communication Network Private Leased Lines LIHF Home Office LIHF Branch Office Router NT Server(s) NT Server Frame Relay Connection Local Portal Router Frame Relay Connection Local Portal

338. Copyright 1999: LIIF Private Leased Lines NY and LA Offices: 56 Kbps NY and LA Offices: 56 Kbps SF Office: 128 Kbps SF Office: 128 Kbps Frame relay leased line from Sprint Frame relay leased line from Sprint Startup Cost: $3,960 Startup Cost: $3,960 Annual Maintenance: $23,376 Annual Maintenance: $23,376 Connectivity Scenario Connectivity Scenario

339. Internet LIHF Home Office LIHF Branch Office VPN Router NT Server(s) NT Server DSL Connection Local ISP Virtual Private Network

340. Copyright 1999: LIIF Virtual Private Network Speed: 128 Kbps. Speed: 128 Kbps. SF and LA offices: ADSL from PacBell SF and LA offices: ADSL from PacBell NY Office: IDSL from Concentric NY Office: IDSL from Concentric Startup Cost: $3,372 Startup Cost: $3,372 Annual Maintenance: $3,384 Annual Maintenance: $3,384 Connectivity Scenario 1 Connectivity Scenario 1

341. Copyright 1999: LIIF Virtual Private Network Speed: 192 Kbps. Speed: 192 Kbps. All Offices: SDSL from Concentric All Offices: SDSL from Concentric Startup Cost: $3,822 Startup Cost: $3,822 Annual Maintenance: $6,084 Annual Maintenance: $6,084 Connectivity Scenario 2 Connectivity Scenario 2

342. Copyright 1999: LIIF Study Findings Connectivity Strategies Connectivity Strategies Network Technologies Network Technologies Office Connectivity Office Connectivity

343. Copyright 1999: LIIF Study Findings Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

344. Copyright 1999: LIIF Study Findings Business Applications Business Applications Office Connectivity Office Connectivity Systems Upgrade Systems Upgrade

345. Copyright 1999: LIIF Study Findings Systems Upgrade Systems Upgrade

346. Copyright 1999: LIIF Study Findings Systems Software Infrastructure Systems Software Infrastructure Hardware Infrastructure Hardware Infrastructure Comparative Costs Comparative Costs Systems Upgrade Systems Upgrade

347. Copyright 1999: LIIF Study Findings Systems Software Infrastructure Systems Software Infrastructure Hardware Infrastructure Hardware Infrastructure Comparative Costs Comparative Costs Systems Upgrade Systems Upgrade

348. Copyright 1999: LIIF Systems Upgrade Systems Software Infrastructure Systems Software Infrastructure

349. Copyright 1999: LIIF Network Operating System Network Operating System WAN Security WAN Security Email / Collaborative Workgroup Software Email / Collaborative Workgroup Software Client-Server Database Client-Server Database Fax Services Fax Services Modem Sharing Modem Sharing Web Server Web Server Web Authoring Web Authoring Office Automation Office Automation Desktop Database Desktop Database Systems Upgrade Systems Software Infrastructure Systems Software Infrastructure

350. Copyright 1999: LIIF Systems Upgrade MS Small Business Server MS Small Business Server

351. Copyright 1999: LIIF Systems Upgrade MS Small Business Server MS Small Business Server Windows Backoffice Suite Windows Backoffice Suite –Windows NT 4.0 (Domain Server) –Outlook / Exchange Server –SQL Server –Fax Server –Modem Sharing Server –Proxy Server –Internet Information Server / FrontPage MS Office 2000 Suite MS Office 2000 Suite

352. Copyright 1999: LIIF Study Findings Systems Software Infrastructure Systems Software Infrastructure Hardware Infrastructure Hardware Infrastructure Comparative Costs Comparative Costs Systems Upgrade Systems Upgrade

353. Copyright 1999: LIIF Study Findings Systems Software Infrastructure Systems Software Infrastructure Hardware Infrastructure Hardware Infrastructure Comparative Costs Comparative Costs Systems Upgrade Systems Upgrade

354. Copyright 1999: LIIF Systems Upgrade Hardware Infrastructure Hardware Infrastructure

355. Copyright 1999: LIIF Systems Upgrade Hardware Infrastructure Hardware Infrastructure  Large Servers  Small Servers  Work Stations  Peripherals  LAN Hardware  WAN Hardware  Machine Room Installation

356. Copyright 1999: LIIF Small Business Server Primary Domain Controller Enterprise Administration Network Tape Backup Exchange ( Domino) Fax, Modem Servers Loan Servicing Server Windows NT Server SQL Server (App.Database) Database Tape Backup Loan Servicing Application MIP ? Backup Domain Controller Windows NT Server Backup Domain Controller VPN Router + Firewall Hardware Infrastructure

357. Copyright 1999: LIIF Study Findings Systems Software Infrastructure Systems Software Infrastructure Hardware Infrastructure Hardware Infrastructure Comparative Costs Comparative Costs Systems Upgrade Systems Upgrade

358. Copyright 1999: LIIF Study Findings Systems Software Infrastructure Systems Software Infrastructure Hardware Infrastructure Hardware Infrastructure Comparative Costs Comparative Costs Systems Upgrade Systems Upgrade

359. Copyright 1999: LIIF Systems Upgrade Comparative Costs Comparative Costs

360. Copyright 1999: LIIF Systems Upgrade Comparative Costs Comparative Costs Optional Small Servers in SF used for backup hardware for large servers, and / or Backup Domain Controllers. Optional Small Servers in Branch Offices used for Replicated Backup Domain Controllers, and Replicated Exchange (or Domino) servers. Costs are rough estimates and do not include installation, other system administration tools, maintenance, training, etc.

361. Copyright 1999: LIIF Study Findings Systems Software Infrastructure Systems Software Infrastructure Hardware Infrastructure Hardware Infrastructure Comparative Costs Comparative Costs Systems Upgrade Systems Upgrade

362. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

363. Copyright 1999: LIIF Outline of Topics Executive Summary Executive Summary Work Performed Work Performed Business Analysis Review Business Analysis Review Technology Architecture Review Technology Architecture Review Study Findings Study Findings Business ApplicationsBusiness Applications Office ConnectivityOffice Connectivity Systems UpgradeSystems Upgrade Next Steps Next Steps

364. Copyright 1999: LIIF Next Steps Select strategies for business applications, office connectivity and systems upgrade Select strategies for business applications, office connectivity and systems upgrade

365. Copyright 1999: LIIF Next Steps Select strategies for business applications, office connectivity and systems upgrade Select strategies for business applications, office connectivity and systems upgrade Form application procurement committees Form application procurement committees

366. Copyright 1999: LIIF Next Steps Select strategies for business applications, office connectivity and systems upgrade Select strategies for business applications, office connectivity and systems upgrade Form application procurement committees Form application procurement committees Develop project plan for system migration Develop project plan for system migration

367. Prepared By: IBT, Inc. June, 1999 IT Needs Assessment