1. Chapter 11 BSAD 145 Jason Smith Andrew Fleming

2. Introduction The Technology Camel Supporting Today’s End User End User Toolset 1. The Internet 2. Mobile and Wireless Computing 3. Rich Media Content

3. Technology Camel Eager Beavers: The smallest group. Early Adopters: The first consumers of new technology. Early Majority: Is the first big wave of consumers. Late Majority: The technical skeptics. Technically Averse: This group of people departments and companies who resist technology.

4. Supporting Today’s End User Today’s end user needs five types of education and training 1. Information systems concepts: A major focus of concepts training is literacy. 2. Quick Start: End users nee a way of quickly learning how to use a new machine, application, device, or service. 3. Refresher Aids: Sense the end user performs different tasks every day, they may forget how to perform some operations. 4. Explanation of Assumptions: People who create forecasts and projections using modeling packages must understand the assumptions underlying the models. 5. Help in Overcoming Difficulties: All users run into a situation form which they cannot find and explanation.

5. The Internet Mindset Communication is not personal: in dealing with the World Wide Web. From personalized home pages to web cameras so you can see whom are speaking with. Customer contact is interactive: which feedback surveys and e-mail. The customers are being treated as if they are in the store. The customer service time frame is theirs: The customers are becoming more demanding of faster and better service, quality, and communication. Companies are trying to keep up. The internet culture is bottom up: B ecause the internet is so dependent on customer input to better corporation services. The customer has as much voice as an employee.

6. Mobile And Wireless The Incredible, Shrinking Computer: Today we are witnessing the phenomenal growth of “pocket” devices. Widespread Use of Electronic Mail: Important element in the “corporate information technology infrastructure.” Specifically e-mail provide the platform for: Integrated voice mail, fax, and person to person messaging Work flow and work group applications People – to – application communications Etc.

7. Rich Media Is defined as the combination of time-based media and space based media. –Time-based media – voice, animation, and video –Space-based media- test, graphics, and images Main uses –to create more knowledgeable users –to help people cope with a more complex environments –interactive websites –visualizations systems

8. CLJ “Web-Based Training speeds Delivery and Saves Money” Challenge because of its worldwide operations and its reliance on instructor-led courses, which made it hard to keep employees trained on the latest technology Corporations decided to shift training to the Web "Consultants in Singapore no longer have to wait three months for an instructor to come visit."

9. CTQ One of the technological Camel mentioned was the innovators and pioneers. Do you think that companies should set a side funds for innovators? Second, should they have their own project group? And third, can innovators be harmful to the business? One of the technological Camel mentioned was the innovators and pioneers. Do you think that companies should set a side funds for innovators? Second, should they have their own project group? And third, can innovators be harmful to the business?

10. CTQ With the expense of training employees companies are looking for ways to improve training techniques. Is Web based training is the best solution? Will people be able to learn from a web program?

11. CLJ Oracle Ships E-Business Suite For Mobile Devices Oracle has begun shipping its mobile-enabled E- Business Suite. Users can now access field sales and service, customer intelligence, financials, and supply- chain applications from wireless devices such as Web- enabled phones and Palms. The E-Business Suite also will now include a warehouse management application that tracks inbound and outbound deliveries. The company also is working with Motorola Inc. to develop the "Mobile Blueprint," a foundation technology for the deployment of companies' mobile applications.

12. CLJ challenge because of its worldwide operations and its reliance on instructor-led courses, which made it hard to keep employees trained on the latest technology

13. Implications for IS management Take advantage of the new more versatile computing environment Use of these technologies should not go unguided otherwise you will playing catch-up. These technologies can be used to record corporate memory. These technologies may need new corporate guidelines. –Memory, privacy, security